Nectarsleep Anmeldelser 

This review is about the service, not the bed, as I had to cancel the order and have not experienced the bed.
I purchased the package - bed, bedframe, and mattress ("bundle"). And I chose Nectar's White Glove delivery service. They subcontract this in SoCal to a company called "Hub International".
When the installation team arrived, they told me I needed to pre-purchase a 'bracket' for the installation and that it couldn't be put together without. So I refused the delivery and they left with the product. I then called Nectar only to find out that their own installation team was incorrect. it did NOT need a bracket. I told them that if they could redeliver within the next 48 hours I would accept it. They assured me they'd get back to me same day. 4 days passed and I still hadn't heard. So I contacted them and requested a refund.
They eventually got back to me and they did refund me. However they did NOT refund the $250 for delivery, saying that was 'policy'. I couldn't accept this as it was because of the incompetence of the delivery team that it all got screwed up. I then spent the next 2 weeks and a total of 15 emails arguing with them on my right for a refund. Eventually they provided it.
It was an awful experience, they have no customer focus. and what is worse - the third party delivery team "Hub" are literally impossible to reach. They do not answer their phones, and they do not return calls. Beware before committing to Nectar. I ended up buying a nicer bundle with even more functionality from Bob's Discount Furniture. I wasn't expecting Bob's to have such quality mattresses, but they do!

Mattress topper ripped on first move. Did not last more than 2 years. Because there was a stain they wouldn't replace the zipper topper. If you move be extremely gentle with it. Rips very easy.

This company is unbelievable do not buy a mattress with them. I bought a mattress and contacted them immediately after my first night of sleeping on it because I was in so much pain from how soft it was. I emailed them three times over the course of 5 days and did not get a response not even once even a week later. To try to say that they have customer service is ridiculous when you can't even get a single response or any communication at all from them

I have never experienced the amazing level of customer service I have received from the customer service department at NECTAR! Although we had some product problems, the customer service department, particularly Tracy, handled every element with speed and grace. I dont understand these complaints, as my situation has spanned months with exceptional service!

My pleasant experience ordering a Nectar Hybrid mattress turned into a week-long nightmare after purchasing the Onita Bed with storage and nightstands.
Potential buyers should know that Nectar’s website completely hides its furniture manufacturer. When the boxes arrived, I discovered the bed is actually from the Ashley Furniture Signature line—a brand I would not buy furniture from. Though I found out later Nectar is owned by Ashley Home.
I regret not returning it immediately.
The assembly process was a total disaster due to terrible quality control:
They shipped King-size slats for a Queen-size bed, halting assembly when the handyman was nearly finished.
The nightstand package arrived with wrong selection of screws and hardware.
The short headbar arrived with a massive, noticeable dent.
Resolving this took a lot of frustration and time. After hours of online chats and escalating to a Senior Customer Specialist, they finally sent the correct parts. And sent Nectar's partners to pick up the heavy, incorrect pieces taking up space in my home.
The guys who came to pick up the wrong pieces also were ordered to assemble the nightstand. And they were very nice but totally unqualified for that and stayed in our house until 9 PM. And I sure tipped them and that's an additional expense.
To make up for the massive inconvenience, they only offered a minor discount and extra pillows—which I didn't even need because I had already purchased a sleep bundle.
The Onita bed is a low-quality item that I am unfortunately stuck with for now. Save yourself the headache and avoid buying furniture from Nectar.

They lost a sale over the wrong mattress. Wanted me to pay for a new order for the correct mattress, rather than shipping the correct mattress and picking up the other for return. An easy solution,but I told them to just pick up the complete order.

The bed frame we bought lasted maybe 3 months. A replacement bed was sent, that broke as well. We decided the bed was so poorly made it was best to just throw it away and buy another bed.

Our mattress sunk after a few years, which in our case caused hip pain. I would question the forever warranty, as in our case we were told it only comes into effect if the mattress has a dip more than 4.5cm. Being a memory foam mattress which should generally reform to its original state (with no one on it) is this dimension ever achieved?!?! With any weight on the mattress, we would sink further into the dip not allowing us to move or roll freely during sleep. We were restricted by the dip which was frustrating having ordered a super king size mattress! There appear to be lots of people with a similar experience to ours. Check reviews online before you buy. Nectar customer service responds in the form of prewritten templates so it can take a bit of time to get an answer specific to your query. Nectars independent mattress assessment company could not provide an appointment for 1 month. Due to the discomfort the mattress was causing we could not wait this long so had to look at replacing the mattress. Really disappointed with Nectar overall. We are a physically fit couple in our 40’s, both less than 1.8m in height and well within the weight limitations of the mattress. Based on our experience we would never buy from Nectar again or recommend to others.

I am beyond disappointed with this company and the way they treat customers after making a significant purchase. I purchased a bed and frame for over $2,000, and I was never even provided with a proper itemized receipt.just information about how to pay and what I owed.

Now there is an issue with the bed and I need one replacement leg. I contacted the company expecting a simple solution, only to be told there is essentially nothing they can do to help me. To make matters worse, they don't even sell individual replacement legs on their website, so I can't purchase the part myself even if I wanted to.

How does a company sell someone a bed for more than $2,000 and then provide no reasonable way to obtain a replacement part when something goes wrong? I'm not asking for an entirely new bed. I need one part.

For the amount of money customers spend with this company, I expected them to stand behind their products and provide basic customer service after the sale. Instead, I've been left with an expensive bed that needs a replacement part and a company unwilling to offer a reasonable solution.

This experience has completely changed my opinion of this company. I will never purchase from them again, and I would strongly encourage anyone considering an expensive purchase here to think carefully about what kind of support they may receive if something goes wrong afterward.

I bought my mattress from Nectar a couple years ago. It wasn't even a year and the mattress had sunken places, and was not comfortable because it was like a slope. I was under the impression that it had a 365 day no question return. For the price, I would definitely look elsewhere. Its not worth it. I would have gladly sent it back. Well after a year it kept getting more and more uneven, so I flipped it around. After a few months it sunk in too.I contacted customer service again. I was told to send pictures. Well, the only way you can see how it dips is if you lay on it. I'm not sure how that would have helped.I would have gladly sent it back. I was offered no resolution and feel like I was misled. So don't expect an easy return process if you do have issues. I would still send it back, if they want it. It's terrible. I know its been a couple years,but the more I think of the cost and still having to sleep on it when it kills my back, It makes me so mad how companies can just say whatever to make their product sell. Unfortunately Im not able to spend $700 every 6 months on a mattress.I would not at all recommend this company. Not only for poor customer service, but misleading and overpriced. Maybe the one I received was bdefective, but if they're all made like this one...there wouldn't be any positive reviews,unless you like sleeping on couches and like throwing money away.

For a company that markets itself as a premium brand, this is embarrassing customer service. My movers lost the legs to my $700 king-size Japanese joinery bed frame. I wasn’t asking Nectar to replace them for free—I was asking to BUY replacement legs for their own product.

Apparently, Nectar can’t even provide replacement parts through their manufacturer. Their solution? Spend hundreds on an entirely new bed frame and they’ll generously knock off $65.

These aren’t generic legs I can grab on Amazon; they’re specifically designed for this frame. I even contacted another Japanese joinery bed company, and they were shocked Nectar couldn’t supply replacement parts for its own furniture.

A $700 bed frame should not become useless because Nectar can’t sell a basic replacement component. Wasteful, ridiculous, and definitely not the level of support I’d expect from a “luxury” brand.

Waste of money. Their mattresses are completely useless. The back pain was unbearable that we returned within 30 days. You can get a better mattress for 1/3rd of the price from your local store.
We ordered mattress with adjustable frame. The adjustable frame can never be carried to second floor. All our bedrooms are second floor so we had one. Even with 2 big guys, it was impossible and we had to detach it into two. No instructions nothing. We somehow put it back only to find it that the mattress is so plush and so cheap. We ordered the luxe hybrid.
Now I’m dealing with a nightmare AI email support which tells me over and over again to email support from where the email comes from. The chat agent is also AI that just ends the conversation without providing any useful info. This is the worst AI agent I’ve ever seen, probably recommend everyone to stay away from this company.

Horrible service
They give delivery to a 3rd party and wipe their hands. Took time off of work no pay waiting for delivery which was confirmed by there 3rd Party and have an email confirmation only to wait and nothing. Call Necatar and CS rep tells me it’s the 3rd party responsibility not there just really ticked me off. Get a superior on the phone and he tells me that he will try to call and find out and get back to me….2 hours later now and nothing. Will be sending this to BBB, NYS AG and canceling this $$$$ order

Their sleep guarantee is a fraud. After having the mattress for a couple of months, I reached out to exchange it for a firmer mattress. The customer service representative attempted to schedule the exchange & wanted me to spend a couple of thousand dollars on a new mattress so that I’m not left without one. I was confused since I understood the guarantee to mean they’d provide a new mattress at the same time as the pick up. I would’ve NEVER purchased this mattress had I known this was the process. To alleviate this process, I was offered a complimentary FIRM topper. I received it and unfortunately it will NOT keep still & needs to be adjusted constantly. I would NOT recommend this company, save your money, time, & energy.

Bought a Nectar mattress trusting their lifetime warranty and return promises. Over time, it developed severe sogginess that ruined my sleep and left me with constant back pain.
An inspector confirmed the sagging in person, but Nectar refused to replace it because it sits just millimeters under their strict warranty measurement cutoff. When I asked to simply return it and buy from another brand, support flat-out refused, hiding behind technical loopholes.
They won't help you unless the mattress collapses past their arbitrary limit. Save your back and your money—do not buy from Nectarsleep.

I ordered a mattress and at the time, even now still, their website says "in stock" and "ships within 3 days", yet am now being told excuses about manufacturing delays and its going to be over 3 weeks delay
Why is this information still on the website, why do I have to pester to actually receive updates? Mattress hasnt even arrived yet and I'm already massively put off by these kinds of deceitful practices. Anything to get the money off of you and then just excuses about delays

Wont accept a return for 365-Night Home Trial. Had product less than 365 days, after spending hours and weeks going through the process customer service simply stops replying despite the return being well within the scope of their trial policy. Order #N-11570004

Won't send you everything you order!

I ordered a twin mattress. On the checkout screen they advertised a sleep bundle add on for a discount that contained a mattress protector, sheet set, and 2 pillows. I did not need anything but the pillows but purchased it since 2 pillows for that price was a good deal. My order confirmation email even says 2 pillows.

They only sent 1 pillow and will not honor my order even after sending them my email confirmation showing 2 pillows. Their customer support system is very poor and they will use incorrect marketing on their website to trick you into buying add-ons that they will not send you.

horrible mattress and would not allow to return. the 30 day guarantee is a complete false scam

Nectar will void the warranty if you unzip the top cover. The reason: They don't want consumers to see just how ripped it is under the cover. This mattress had become so uncomfortable I unzipped it to see if there was an issue. Although I can't post pictures, take my word for it, it's all ripped and looks terrible. Do yourself a favor and pass on Nectar, after a few years they're uncomfortable, and of course ripped.