Excellent vape, the best! I have storz & bickel mighty plus, venty and the volcano and the Nectar hex beats all of them, it's great you can change the battery so you've always got power with extra b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic customer service! My vape failed after more than one year and they replaced it under warranty without any problems....very helpful indeed....
Virksomheden har svaret
The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... Se mere
Virksomheden har svaret
Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Kontaktoplysninger
Southgate Office Village, 286A Chase Road, N14 6HF, London, Storbritannien
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4,4
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Necter Hex is a pleasure.
Necter Hex is a pleasure.
Quality build and vapor
Great price.
British company.
25. december 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stuart,
Thank you so much for taking the time to share your thoughts on the Necter Hex! We're thrilled to hear that you're enjoying both the quality build and vapor it delivers. It's fantastic to know that you find it to be a great value for the price.
We take pride in being a British company, and we appreciate your support. If you ever have any questions or need assistance, feel free to reach out. Happy vaping!
All the best,
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jonathan,
We're delighted to hear that you had an excellent experience with our vape and found our customer service to be great! Your satisfaction is our top priority, and we're here to assist you with anything you need. If you have any more feedback or questions in the future, please don't hesitate to reach out via WhatsApp or Email. Thank you for choosing our product, and happy vaping!
All the best,
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Querido Antonio,
Lamento mucho saber que aún no ha recibido el producto y entiendo perfectamente lo frustrante que debe ser. Arreglemos esto lo más rápido posible. Por favor, póngase en contacto con nosotros por correo electrónico o WhatsApp para que podamos ayudarle. Haremos todo lo posible para ayudarle a resolver este problema y garantizar que obtenga el producto o un reembolso.
Su satisfacción es nuestra principal prioridad y apreciamos su paciencia y comprensión mientras trabajamos para hacer las cosas bien.
Mis mejores deseos,
Perfect dry herb vaporiser
Really good product. Out all of the dry herb vaporisers we have tried these are by far the best quality and amazing value for money. Customer service is amazing and really quick to respond. Would definitely recommend.
13. december 2023
Uopfordret anmeldelse
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Nick,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our dry herb vaporizers have exceeded your expectations in terms of quality and value for money. Your kind words about our customer service team mean a lot to us—we strive to provide quick and helpful assistance.
We genuinely appreciate your recommendation, and we're here for you whenever you need anything. If there's anything specific you love about the product or if you have any suggestions for improvement, feel free to share and contact us via WhatsApp or email. We're always looking for ways to enhance our offerings.
Thanks again for choosing our product and for your fantastic review!
All the best,
Can`t fault them
I had a small problem but Nectar were prompt to make it right for me, I can only recommend them.
I will continue to purchase Nectar products and look forward to future releases.
10. december 2023
Uopfordret anmeldelse
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Karl,
Firstly, thank you for being a loyal customer, and we sincerely apologize for the recent challenges you've faced with our products and customer service. Your feedback is invaluable, and we want to assure you that we take this matter seriously.
I'm truly sorry to hear about the issues with your vape carts, as well as the difficulties you've encountered in reaching our customer service. This falls below the standard of service we aim to provide, and we're committed to making things right.
I have escalated your case to our customer service team, and we're actively working on resolving the missing accessories for your dry herb vape and the replacement of the defective cartridges. Your satisfaction is our priority, and we're taking steps to address these issues promptly.
We appreciate your patience during this process and apologize for any inconvenience caused. If there's anything else you would like to share or if you have additional concerns, please feel free to reach out directly via WhatsApp or email. We're here to assist you and ensure a positive resolution.
Once again, our sincere apologies for the inconvenience, and thank you for bringing this to our attention. We are committed to regaining your trust.
All the best
I made my order on November 18th
I made my order on November 18th. In your website, you stated that the order took 10 to arrive and you're only going to receive it by next week to send it.
30. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Lucas,
We appreciate you taking the time to share your feedback, and I want to extend my sincerest apologies for any inconvenience caused by the delay in your order. I understand how frustrating it can be to anticipate a product's arrival and experience a delay.
I'd like to personally look into your order and provide more information on the status. Could you please share your order number or any relevant details via WhatsApp or email? Rest assured, we're committed to resolving this for you as swiftly as possible.
Thank you for your patience and understanding. We value your business and are working hard to make things right.
All the best,
Replacement part (cooling unit)
Ordered replacement part for my vape 24.11.23 and writing this message today 05.12.23 and the part is still not here. Few emails back and forth but no luck as of yet.
24. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Borislav,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving the replacement part for your vape, and we understand how frustrating this must be for you.
I want to assure you that your satisfaction is our top priority, and we are actively working to resolve this issue for you. To make this right, we'll be happy to check with our team for any compensation we can provide for the troubles.
I appreciate your patience during this process, and I'm truly sorry for any inconvenience caused. If there's anything specific you would like to address or if you have additional concerns, please feel free to let us know via WhatsApp or email. We're here to assist you and make sure you receive the necessary support.
Once again, apologies for the delay, and thank you for bringing this to our attention. We're committed to ensuring a positive resolution for you.
All the best,
UPDATED: Initial delivery issues fully redeemed by great product and helpful service
ORDER NUMBER #48416 - I made an order and paid for it 22 days ago!!!
1. You can’t send crumbles and didn’t reflect it on your website at the time of order - it allows you to pay for orders that can’t be sent - it shouldn’t be like that.
2. You did not take any action with my order for 2 weeks until I myself offered you to replace the missing goods and send the order without them. You didn’t take any initiative, but just enjoyed getting paid for my order.
3. You promise delivery 2-3 days, but in fact the delivery is another 2 weeks after sending! It’s been 8 days, my order has not yet been delivered. You deceive customers with delivery times, and you don’t try to compensate them for it. It’s a consumer deception. That’s not what self-respecting firms don’t do.
4. And also, companies that respect themselves and their customers always compensate for all the inconveniences so that the client is satisfied! You don’t care about your customers.
5. I asked you for an invoice with my corrected order several times to see what exactly you sent and how much money you returned back to the card. But I didn’t receive a corrected invoice or a refund. Not your order.
UPDATE:
I am updating this review to reflect the final resolution. I eventually received my order and I am very pleased with the product's overall quality and performance. On top of that, their customer service went above and beyond by sending me a free replacement for a component that broke after an accidental drop. While the initial shipping and communication issues were frustrating, the product itself and their after-sales support have completely redeemed the overall experience.
28. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Roman,
We sincerely apologize for the challenges you've encountered with your recent order, and we truly appreciate you bringing these issues to our attention. I understand your frustration, and we want to assure you that we take your feedback seriously. I'm truly sorry for any inconvenience caused.
1. Regarding the issue with crumbles, we apologize as our shipper is not allowed to send crumbles outside of the UK and we're looking for other options so we will not have this issue in the future.
2. We're sorry to hear about the delay and your dissatisfaction with the handling of your order. We had an issue with our previous shipper that caused a huge delay.
3. Delivery times are a vital aspect of our service, and we regret that we fell short of your expectations. We are actively reviewing and improving our shipping processes to ensure more accurate estimations are provided to our customers.
4. Your satisfaction is of the utmost importance to us, and we're committed to making things right. We'll speak with our team regarding the compensation for the troubles.
5. The new invoice and refund have been sent already. Apologies for the delay as we'll need it to be approved by our team before we can send it to you to avoid mistakes.
Once again, we apologize for any frustration this situation has caused, and we appreciate your patience as we work to resolve these issues promptly. If there's anything else we can do to assist you, please don't hesitate to let us know.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our service.
All the best,
Quick delivery
27. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Alicia,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your order was delivered quickly. Our team works hard to ensure prompt and efficient service, and it's always rewarding to know when we've met your expectations.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out to us via Email or WhatsApp. We appreciate your support and hope you enjoy your product!
All the best,
I purchased the Nectar Hex in August
I purchased the Nectar Hex in August. The resin trap is supposed to be magnetic to keep it attached to the mouth piece but it fell out onto the floor whilst I was unpacking. One of the little feet that should help hold it in broke off straight away making it difficult when trying to attach the lid and the oven. For someone who has arthritis in both hands this can be extremely tricky at times. I contacted Nectar customer services regarding this and they assured me a replacement resin trap would be sent out. I have contacted them several times since, as I still haven't received one and each time they have various excuses from Amazon closing the account so they can't send it, to insufficient stock. I await in anticipation this will be resolved so I can use the device!
4. december 2023
Uopfordret anmeldelse
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jo,
Firstly, thank you for sharing your experience with the Nectar Hex, and we sincerely apologize for the inconvenience you've faced. We're genuinely sorry to hear about the issues you've encountered, and we understand how frustrating it can be, especially with arthritis in both hands.
We appreciate your patience and would like to assure you that we are actively working on resolving this matter. It's disheartening to learn about the delays in providing you with a replacement resin trap. Please know that we take your feedback seriously, and we're committed to making things right for you.
To expedite the process, we'll personally follow up on your case to ensure a replacement resin trap is sent out to you as soon as possible. Your satisfaction is our top priority, and we're dedicated to resolving this matter to your complete satisfaction.
If you have any further concerns or questions, please don't hesitate to reach out to our email or WhatsApp. We appreciate your understanding and look forward to restoring your confidence in our product and customer service.
Thank you for bringing this to our attention.
All the best,
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Fiona,
Thank you so much for taking the time to share your thoughts on the Nectar Hex! We're thrilled to hear that you find it amazing. Your positive feedback means the world to us, and we're delighted that the product has met your expectations.
If you ever have any more feedback or questions, feel free to reach out to us via email or WhatsApp. We appreciate your support and hope the Nectar Hex continues to bring you joy and satisfaction.
All the best
Wouldn't be without this
Wouldn't be without this since I gave up smoking tobacco over 1 year ago. Easy to use and easy to order spare parts
25. november 2023
Uopfordret anmeldelse
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Fiona,
Congratulations on your one-year milestone of giving up tobacco! That's a fantastic achievement, and we're thrilled to hear that our product has been a helpful companion on your journey. It's great to know that you find it easy to use, and we're delighted that ordering spare parts has been a seamless experience for you.
If there's anything else we can assist you with or if you have any more feedback to share, please feel free to let us know. We're here to support you and ensure your continued satisfaction.
Thanks for choosing our product, and here's to many more smoke-free years ahead!
All the best,
Problems with the delivery
I don´t know what went wrong but i didn´t get the articel because of problems with the delivery. But no problem because they refunded my money. Pity, their products are good but i can´t order
6. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Alex,
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the delivery issues that prevented you from receiving your item. However, we're glad to know that our team promptly processed a refund for you.
We understand it's disappointing not to receive the product, and we appreciate your understanding. If there's anything specific you'd like us to look into or if you decide to give us another shot in the future, please feel free to reach out. We're here to help make things right.
Thank you for your kind words about our products. We hope to have the opportunity to serve you better in the future.
All the best,
Very easy to buy and quick delivery
Very easy to buy and quick delivery. Communication on delivery could be better I.e. not able to track parcel so was left outside in rain as I wasn't in however no damage to product so a minor issue
5. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ryan,
Thank you for your feedback, and we're thrilled to hear that your purchase process was smooth and the delivery was quick. We genuinely appreciate your input on the communication during delivery, and we apologize for any inconvenience caused.
We'll definitely take your suggestion about tracking into consideration to enhance our service. I'm glad to hear that despite this minor issue, your product arrived undamaged. If there's anything else we can improve or assist you with, please feel free to let us know.
We value your business and hope to provide you with an even better experience in the future. Thanks again for sharing your thoughts!
All the best,
I love the fact you can have a…
I love the fact you can have a conversation on WhatsApp if you’ve any issues, really excellent customer service always.
5. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lee,
Thank you so much for your kind words! We're delighted to hear that you appreciate our customer service on WhatsApp. We strive to make it easy for our customers to reach out and have a conversation whenever they need assistance.
Your positive feedback is truly uplifting for our team. If you ever have more questions or if there's anything else we can help you with, feel free to drop us a message. We're here to make sure your experience with us remains excellent!
Thanks again for taking the time to share your thoughts. We value your support!
All the best,
Good job
Product of great quality,
exactly as it was described.
Very helpful and responsive help center.
6. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi Yannis,
Thank you so much for your kind words! We're thrilled to hear that the product met your expectations in terms of quality and matched the description accurately. Our team works hard to ensure that our customers receive exactly what they're looking for.
It's especially rewarding to know that you found our customer service team helpful and responsive. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Thanks again for choosing our product. We appreciate your support and hope you continue to enjoy your purchase.
All the best,
Vape battery charger + powerbank
Ordered direct from Nectar and was quickly delivered. The batteries included are 2 x 3500mah. Well made charger, never realised it could be used as a power bank too - handy to keep spare vape batteries in but could also boost the charge of a mobile phone. Great product and great service.
18. november 2023
Uopfordret anmeldelse
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Hi there!
Thank you so much for taking the time to share your experience with the Nectar order. It's fantastic to hear that your purchase arrived swiftly, and you're pleased with the included batteries and charger. The dual functionality as a power bank sounds like a pleasant surprise—it's always great when a product exceeds expectations.
We're thrilled that you find it handy not just for your vape batteries but also as a backup power source for your mobile phone. It sounds like Nectar really delivered on both product quality and versatility.
We appreciate your kind words about our service as well. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Happy vaping and charging!
All the best
After more than three weeks i‘m still waiting for the product
I still didn‘t get the ordered product (ordered october 22th). Its almost one month now (november 17th) and I left the country. I bought it for my holiday but that was before I learned that shipping will take forever
17. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Anne,
We're truly sorry to hear about the delay in receiving your ordered product, and we apologize for any inconvenience this has caused. It's understandably frustrating, especially given your plans for the holiday.
We want to assure you that we empathize with your situation. Unfortunately, once the product is shipped, we have limited control over the delivery process. However, we are committed to resolving this for you. Kindly contact our dedicated support team via WhatsApp or email so we could further assist.
Once again, we apologize for the delay and any inconvenience it has caused. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards
All round great experience
All round great experience. Quick delivery, quality products. Highly recommended 😊
7. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Brad,
Thank you so much for the fantastic review! We're thrilled to hear that you had an all-round great experience with us—from the quick delivery to the quality of our products.
Your recommendation means the world to us, and we're grateful for your support. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
Thanks again for choosing us, and we look forward to serving you in the future!
All the best
Nectar Hex
I thought I'd give it a week or so, with frequent usage of the Nectar Hex, and my verdict is that unlike previous models, the focus on ease of use, and keeping clean is top notch. This feels like a top of the range product. I use my old packing tool, as I'd prefer to keep the new one clean, and extend needing to buy anything additional. I love the fast heat up time, and the vapour is as dense as the product you put in.. I love that you can still adjust the total time that the vape is on, and I'd say that if it were on any longer, more people would complain about the heat drawn to the mouthpiece, but I can't complain, it's like 200C in that little chamber!
As for Nectar as a company, they were very quick to respond to my query, and the delivery was surprisingly fast.
Very happy customer.
7. november 2023
Besvarelse fra Nectar Medical Vapes | Dry Herb Vaporizers
Dear Micaiah,
Thank you for taking the time to share your thoughtful and detailed feedback! We're thrilled to hear that the Nectar Hex has left such a positive impression on you.
It's great to know that the focus on ease of use and cleanliness stood out to you, and we appreciate your preference for using your own packing tool to maintain the device's cleanliness. The fast heat-up time and the density of the vapor are certainly key features we're proud of, and we're glad you're enjoying them.
Your acknowledgment of our customer service and quick delivery means a lot to us. We strive to provide a seamless experience, and we're delighted that we could meet your expectations.
If you ever have more feedback or questions in the future, don't hesitate to reach out. We're here to help and ensure you continue to be a very happy customer!
All the best
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.