ND Aquatics Anmeldelser 231

We purchased a 6ft x 2ft x2ft Tropical Aquarium with cabinet from ND Aquatics. The quality of this tank is amazing. The aquarium is solid, the cabinets are solid with the great feature of soft close cupboard doors. Excellent value for money. Excellent customer service (Andrew). Excellent delivery service (Mark). Would most definitely use this company again and would most definitely recommend.

I purchased a 7x2x2 aquarium from ND.
They worked with me to get to where I needed to be.
Their service and commitment to providing the best aquarium was second to none.

I will be more than happy to say they are the best at what they do.

They went as far as building the aquarium in my office.

You can’t go wrong with these guys.

I would absolutely recommend ND Aquatics. I had numerous questions before placing my order and every response was quick and professional. When placing my order the process was easy and done via a phone call.
We were originally given a 12 week delivery time, but it was delivered within 5 weeks!
Delivery day was also painless, I was given a rough delivery time, and I had a call around 40 minutes before Mark turned up.
Obviously, I had to help get it out the van and in to the house, but it was made much easier with his trolly and put in position nice and easy.
The tank and cabinet itself is far better than what I was expecting too, and is why I’m so chuffed.
I ordered the standard tank and Scandinavian cabinet, with the opti white, black background, clear silicon.
I would definitely order another tank from them if I had the room.

I got a superb and sturdy custom tank and cabinet, within the time frame promised, for a reasonable price. The delivery guy was friendly and helpful and we ended up talking about our respective tanks.

My 2nd Aquarium and cabinet from ND Aquatics.
This time I specified a slightly unusual arrangement with the guys and they delivered it perfectly.
The build, quality and delivery was excellent.
Thoroughly recommend ND Aquatics,

Very happy with my ND aquarium. Very sturdy and well made and great value for money. Had to wait a few months but this was stated at purchases and worth the wait.

ND Aquatics go highly recommend. Their service is top class and a special thank you to Andrew who is an asset to this company.
My Aquarium was delivered within a short period of time as a special favour ,as i was let down by another supplier. I was kept informed throughout the manufacturing process of progress right up to delivery to my door.
The quality of the Aquarium was of a high standard ,with clean silicone lines and good quality glass including the optiwhite glass front. The workmanship was impeccable. Including the standard of delivery .
I must thank Andrew for all this.

These guys really love what they do and that comes across in the work they produce. I spent a couple of hours with Dom discussing the features for the tank I wanted to get, a 1,500 x 600 x 600. Apart from the knowledge he imparted and the invaluable advice, his enthusiasm was clear from the start.
As well as recommending glass specifications and other tank features, Dom was able to help create the cabinet set up on a bespoke basis and recommend/supply lighting and filtration.
This has been a great buying experience for someone with my intermediate knowledge and I'd say these guys are equipped for most set ups at all levels.
Friendly, accommodating and knowledgeable so no problem giving these guys 5 starts.

Andrew and the team at ND Aquatics done a fantastic job on my stunning aquarium, it arrived Saturday as arranged. It was bought for me for my 60th Birthday present and I couldn’t be happier, excellent work by a very reliable company.
Thank you!
Craig

Couldn't have asked for a better company too supply our fish tank for us, was very clear and precise about what we wanted and they delivered for sure.

Also there delivery driver Marc went above and beyond with me being disabled and couldn't help much he made the whole process run smoothly, really couldn't fault mark at all very happy with his delivery.

I would 100% recommend too anyone wanting a fish tank supplied/delivered.

Thanks again.

I have ordered a 130cm (4.5ft) tank from ND Aquatics, of which I've taken delivery about a week ago. The tank is now in service with no issues whatsoever.
The process of designing and ordering the tank for my needs has been without issues, Andrew has been extremely helpful throughout, doing a long detour to come to our home ahead of me placing an order to confirm the best placement and show samples of the veneers. He's advised on the best sump tank for my purposes.
The tank and cabinet are built to a high standard, and are clearly designed with great attention to detail as I discovered as I installed my filter media and plumbing, as everything just fell into place..

Excellent Service throughout the whole process. Andrew kept us informed about teh tank and also hen arrived it was delivered carefully and looks great. Cant wait to us eit.

Andrew was very helpful,he understood all our needs and stuck to the timelines
i would highly recommend him

Highly recommend ND aquatics the customer service is really good and they kept to the date they said it would be ready the build quality is 100% delivery was excellent too and the driver advised me on how to get it down some stairs. I will buy from ND aquatics again

Very happy with my new 6foot fish tank. Brilliant quality of all including the stand and the tank. Delivery driver brilliant guy, knew what he was doing straight away and made the time less stressful getting it into my home. I would happily buy from the guys again and would highly recommend nd to my friends and family.

Absolutely fantastic, from start to finish ND Aquatics have been amazing, I can not rate them highly enough, from placing the order to delivery. We upgraded to a 6ft tank and it is absolutely stunning.

I had my first tank, cabinet and hood from ND Aquatics in 2014 and the service and quality was excellent so when we decided to have a new kitchen and needed a a new tank I gave them a call. Andrew was brilliant and understood the need the for getting the tank to me at a specific time to combine with the kitchen fitter. Andrew pulled out all the stops called me the week of the delivery and confirmed the date, the driver called me the night before the delivery and text me when is was 1 hour away. He was bang on time and helped me get the tank in place. The quality of the tank is far beyond anything you can buy that is mass produced and the service is excellent. Thank you to Andrew and the team at ND Aquatics

This company have been excellent. I cant recommend them enough. From the initial meeting explaining what I wanted, to specifying a bespoke weir and specific drilling instructions they were happy to help. The whole process was friendly and professional and I now have my perfect aquarium, just how I wanted it.

I was dreading taking delivery of my 8 foot tank. 6 people to help lift, steps into the house, tight turns, heavy aquarium, etc all had me worried for weeks. but on the day, Dom had it all figured out, it took less that 10 mins to get it from the lorry to its final position without any issues, these guys know their stuff.

Even after delivery, they are on hand to assist with questions, no matter how trivial, a great customer service

Tortoise Table

Do not trust this business to make what they say they will and expect them to put it right.

Shocking service after spending north of £550 with them. Oh in case they say I did not buy from them please see the mail trail below.

By the way I did not contact them as they said, as can be seen earlier, they would contact me to arrange🤦‍♂️.
Since this they have refused to fix or pay £60 for a chippy.

On 9 Nov 2025, at 18:46, ND Aquatics wrote:

We sent you an email on 22 Oct 2025, but you didn't reply to let us know if you accepted the offer or not. Because Dom was coming to your area, which he did last Saturday, for now I don't know when he'll be back. We asked Lee if you had contacted him, and he said no.

Or you can bring the cabinet to us, and we will fix it in 30 minutes.


Kind regards,
ND Aquatics team


-------------------------------
ND Aquatics Ltd
2 Mimram Rd
Hertford
Herts
SG14 1NN

Telephone: 01992 535916
Telephone: 01992 538266
EMAIL:

WEBSITE:


On Thu, 6 Nov 2025
wrote:
Hi
Still heard nothing.

On 22 Oct 2025, at 21:02, ND Aquatics wrote:

Dear Malcolm

Thank you for taking the time to share your feedback, we’re very sorry to hear about the issues you’ve experienced and appreciate you bringing them to our attention.

Dom will gladly pop by within the next couple of weeks to reattach the door and ensure it’s properly fitted. We’ll be in touch shortly to arrange a convenient date and time.

We understand your frustration regarding the other points raised and apologise for any inconvenience caused.

Kind regards
ND Aquatics

-------------------------------
ND Aquatics Ltd
2 Mimram Rd
Hertford
Herts
SG14 1NN

Telephone: 01992 535916
Telephone: 01992 538266
EMAIL:

WEBSITE:

On Wed, 22 Oct 2025 at 14:wrote:

Dear Dom
I have to say I am really disappointed with the quality of your base cabinet and Table.

Door fell off after no more than a few uses and not helped that it came attached causing stress in transport.
The hinges were held on by the small cabinet screw that are usually for fixing the hinges to the door, not the side of a cabinet.
I have finally received the screws via xxxxxxxxxx after waiting a month and of course none of the cabinet sides were pre drilled for the correct screws and they will not work.
What a poor effort! Very unhappy with the whole experience.

Additional complaints.

1. We were not asked which Oak we wanted, we did not realise you did many types. It does not match our other Oak.
2. The top is bigger in depth and width than the base.
3. 3 doors when we asked for 4.
4. No shelves.
5. The inner bed box was too high to be used despite asking it to fit under the shelf.
6. The lamp support was not finished at both ends so we had to fit it with the long part over the table and as it has no support for the angle 90 degrees has started to droop.

Can someone come to drill and fit as they should be or do we have to reject with your credit card company based on the distance selling regulations?
Yes I know I should deal directly with the retailer but I feel sorry for them given it’s all be caused by ND aquatics