Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Se mere
Virksomheden har svaret
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Se mere
Virksomheden har svaret
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Kontaktoplysninger
864 Spring St NW, 30308, Atlanta, USA
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Fremragende
740 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
These folks are the best
These folks are the best. Knowledgeable, professional, thorough. A pleasure to work with.
26. maj 2024
Besvarelse fra Aloha by NCR Voyix
Hi Jack. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Besvarelse fra Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
There is no one like Daisy!!
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called me week after week to check on the issue and help me try to fix it. I had zero hopes of ever solving the problem and every time I spoke to anyone except Daisy I got either the run around or a promise the issue would be fixed in an hour. The issue was never fixed in an hour.
13. maj 2024
Besvarelse fra Aloha by NCR Voyix
We’re happy to hear about your great experience with Daisy and our support team. Thanks for being a valued customer.
Besvarelse fra Aloha by NCR Voyix
Thank you for your sharing your experience with us.
NCR not sending PFG order
I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.
19. maj 2024
Besvarelse fra Aloha by NCR Voyix
Hi Edith, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
My concern was resolve really fast
9. maj 2024
Besvarelse fra Aloha by NCR Voyix
We’re glad our team could get the support you needed so you could keep your business running.
Besvarelse fra Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Software is user friendly
Software is user friendly, easy to use, make changes and payroll works for restaurant employees and managers with no problems. Support is a phone call away. Works great for our business.
7. maj 2024
Besvarelse fra Aloha by NCR Voyix
Hi Shirley. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Good communication skills.
15. maj 2024
Besvarelse fra Aloha by NCR Voyix
Thanks for being a valued customer.
Besvarelse fra Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Besvarelse fra Aloha by NCR Voyix
Thank you for your sharing your experience with us.
When I call my issue is taken care of…
When I call my issue is taken care of rt away, great customer service.
2. maj 2024
Besvarelse fra Aloha by NCR Voyix
Hi Priscilla. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The time to resolve issues is too long
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
30. april 2024
Besvarelse fra Aloha by NCR Voyix
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Satisified with the customer service…
Satisified with the customer service provided, as well as time needed for resolution of incident, and professionalism and commitment shown by assigned agent on this case.
6. maj 2024
Besvarelse fra Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Besvarelse fra Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The Aloha group is well organized
The Aloha group is well organized, knowledgable and responsive. The overall training is lacking in critical areas that left me trying to teach myself the nuances of how to access information and sunscreens. Training needs to not be so rushed, rely on handouts and videos.
25. april 2024
Besvarelse fra Aloha by NCR Voyix
Hi Michael, thank you for the feedback. We will relay your message.
great assistance
You guys responded in a timely manner and provided me with the documents I needed. Thank you!
2. maj 2024
Besvarelse fra Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.