The salesman David was a thorough bread and an absolute delight to be around while trying to look for what we wanted. In the end he was instrumental to our choice of sofa. It's a 5 star experience for... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought our sofa here this week, Zaf was very friendly and informative. He was approachable when we had any questions and he walked us through the entire process in a very comfortable manner.
Virksomheden har svaret
Me and my wife came in the other day looking for Furniture for our new home , we had a the pleasure of being served by Paige who was helpful , knowledgable and certainly made our decision easy when... Se mere
Virksomheden har svaret
I came into store with my kids and was helped by Paige. She was super patient and helped distract my kids whilst I looked at products - made the process of fitting my new home super smooth and calm. G... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Soveværelsesmøbelbutik
- Møbeltilbehør
- Butik med havemøbler
- Dagligstuemøbelbutik
- Madrasbutik
Om NCF LIVING - Derby
Skrevet af virksomheden
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrevet af virksomheden
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Kontaktoplysninger
Meteor Centre, Mansfield Road, DE21 4SY, Derby, Storbritannien
- 0121 356 5698
4,7
Fremragende
567 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Zaf at Derby was really welcoming and…
Zaf at Derby was really welcoming and helpful when I purchased a new dining table!!!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We wish you all the best with your new dining table, Aisha.
Many thanks,
NCF Living, Marketing Team
Great place for furniture
Zaf from derby is a very helpful guy if you need your furniture needs sorting give him a shout. Top guy.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
Thank you for your kind words about Zaf at our Derby store, Shaan.
Many thanks,
NCF Living, Marketing Team
Besvarelse fra NCF LIVING - Derby
That's just what we like to hear, Anthony.
Many thanks,
NCF Living, Marketing Team
Zaf was really helpful
Zaf was really helpful, excellent customer service skills and made it super easy.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
That's very kind of you to say, Troy!
Many thanks,
NCF Living, Marketing Team
A truly awful company to deal with.
Ref: NDOM7515
A truly awful company to deal with.
Ordered a bed base, mattress and headboard end of January, 3 months later and still waiting for the headboard.
From the first contact we've been fobbed off, misled and at times lied to.
Emails have been ignored, even when I lodged a formal complaint.
They never call back when they say they will, you have to chase them all the time.
"Customer service" is them blocking every request for a refund, even mis quoting the consumer act 2015 to ensure they keep your money and blaming everything on things outside of their control.
Even today was promised a call back, never happened.
I've never experienced service so bad, wouldn't recommend them to anyone
28. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
Hello Steve, thank you for providing us with valuable feedback about your experience.
We're greatly disheartened to hear about this and acknowledge the frustration this will have caused. Thank you for providing your order number - from the details we can view on the system, it appears that you have been communication from the customer service team as recently as yesterday, and as such your patience is truly appreciated.
We will ensure that this feedback reaches the relevant teams for improvement going forward, and thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
Ncf is good staff Derby branch zaf derby
16. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're happy that you think so, Mrs Naeem!
Many thanks,
NCF Living, Marketing Team
Zaf at Derby store was really helpful…
Zaf at Derby store was really helpful and down to earth
26. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're very grateful for the splendid feedback, Sumaira.
Many thanks,
NCF Living, Marketing Team
Super easy to get what i was looking…
Super easy to get what i was looking for . Zaf was a great help in the quest to find ouer perfect bed
26. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
It's splendid to hear that Zafar was so helpful during your visit to our Derby store, Dz.
Many thanks,
NCF Living, Marketing Team
Visited Derby store
Visited Derby store, spoke to Jess. Lovely lady, not pushy at all, gave us options of delivery dates, and made our experience smooth . Highly recommended
26. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
Thank you for the delightful recommendation, Polly - we'll be sure to pass along the compliments to Jess.
Many thanks,
NCF Living, Marketing Team
Customer service is appalling
We ordered two sofas on 28/3/26, we did state before we bought them, that we weren’t ready for them, “not a problem, pay a deposit today, once you are ready for delivery, ring the number or email and we will get them delivered to you” this is what the guy in the store told us, so we paid a deposit and left, on 6th & 7th April, I tried ringing the number on top of the invoice, I rang about 8 times over those two days, no answer! So I emailed, stating I wanted to pay my balance and could someone phone me so i can do this…no reply! On 10th April, I ended up going back into the store to pay my balance, I also let them know I’m happy for delivery to be made after 20th April, I was told someone will be in touch very soon to arrange delivery, I emailed again on 18th April to say we were ready for delivery after 20th April, I finally got a reply…stating my request will be passed on to transport… still heard NOTHING! I used an app (weQ4U) to ring the number again, both times was on hold for over 40 mins, then they pick the phone up and put it straight down! So today I’m going back to the store to get a refund, il go elsewhere, the customer service is here is shocking, so, if I was you, I would not use NCF living
Al I want is a delivery date, it has taken me, to write a review on here, for you to respond stating someone has tried contacting me today about delivery, why have they not contacted me when I’ve emailed, or why have they not answered the phone when I’ve rang? I was told in store to ring the number on the paperwork or email them, I shouldn’t have to contact anyone through Facebook or instagram! My husband sent an email today asking them to contact him…no reply, I sent an email stating if I do not get a delivery date by Wednesday, I will be going in store to cancel and get a refund! We also paid extra for stain guard, but no one answers emails or phone calls so that’s a waste of money and time isn’t it!
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
Hello Cheryl, thank you for taking the time to write a review of your experience.
We're disheartened to hear that you've had difficulty reaching our customer service team at present, and acknowledge the frustration this must have caused. From what we can see on the system, it appears that our customer service team have attempted to reach you today regarding delivery but were unsuccessful.
Should you require any further contact, please note that you can contact our customer service team via direct message on Instagram or Facebook where we will be more than happy to chase this internally for you.
Thank you for your time and patience.
Many thanks,
NCF Living, Marketing Team
NCF | Derby Review
Jess looked after us and made sure we left with a suitable sofa.
Event let us come back the next day after deliberation.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're thrilled to hear that you found the sofa you were looking for with Jess' help, Brent.
Many thanks,
NCF Living, Marketing Team
Jess was great!
We went to the Derby store.
Jess was really helpful when we were deciding which sofa to go for. We came in many times and still welcomed us back with a smile.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're pleased to hear that Jess was so helpful with your sofa search, Korri.
Many thanks,
NCF Living, Marketing Team
Jess at derby was great foubt juat what…
Jess at derby was great foubt juat what i wanted
23. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
It's wonderful to hear that you found what you were looking for, Gary.
Many thanks,
NCF Living, Marketing Team
Zaf at Derby was extremely polite
Zaf at Derby was extremely polite, understanding and helpful.
Made the purchase very easy and didn't pressure
21. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We wish you all the best with your purchase and thank you for your review, Oliver.
Many thanks,
NCF Living, Marketing Team
Great service David from Derby was great
Great service David from Derby was great
21. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're delighted to hear that, Charlotte.
Many thanks,
NCF Living, Marketing Team
Very helpful staff
Very helpful staff, informative, excellent customer service. Zaff was exceptional.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We're pleased to hear about your time with us, Sabi.
Many thanks,
NCF Living, Marketing Team
Zaf from Derby branch was very helpful…
Zaf from Derby branch was very helpful and professional.
Tentative sales person listened and advised accordingly to needs.
Knew the product in depth.
Was honest is opinion.
No Hard Sales tactic used
20. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We appreciate your kind and honest feedback about your experience with us, Avtar.
Many thanks,
NCF Living, Marketing Team
Zaf from Derby was an amazing sales…
Zaf from Derby was an amazing sales person.
Very professional and conducted professional, felt relaxed and friendly... no there was NO hard sales tactic used.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
That's just what we like to hear, Sukie - thank you for your kind words.
Many thanks,
NCF Living, Marketing Team
Fantastic experience with David at…
Fantastic experience with David at Derby. Very professional and polite. Gave us lots of helpful information when it comes to deciding. We ended up purchasing two separate sofas for 2 rooms! 😃
19. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
We hope that you enjoy your new sofas and thank you for taking the time to leave a kind review.
Many thanks,
NCF Living, Marketing Team
Zaf at derby was extremely efficient…
Zaf at derby was extremely efficient and polite. Highly recommend. Thank you.
19. april 2026
Uopfordret anmeldelse
Besvarelse fra NCF LIVING - Derby
Thank you for the delightful recommendation, Allen.
Many thanks,
NCF Living, Marketing Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.