NBC Environment Anmeldelser 384

Thank you Phil Holmes for coming out to see our problem so soon. You dealt with our problem efficiently and look forward to you completing this problem over the next few weeks. You put our minds at rest.

NBC Environment were subcontracted via my insurance company to resolve a recent rodent infestation in my house. I was given Friday December 16th between 8am and 5pm as my appointment. At 4pm, having waited in all day, I called them. The Customer Services person said I should have been contacted to say that the technician was having problems with his van and wouldn't be able to keep the appointment. She apologised and said someone would contact me to rearrange the appointment asap. 30 minutes later, having heard nothing, I called back. Different customer services person this time who fobbed me off with a fairy tale about me now being a priority customer, that the issue had been escalated to the team leader who unfortunately was on holiday - why escalate an issue to someone who is on holiday??? - and could not contact me until Monday. Also said this did not mean there would be an appointment Monday. Kept cutting me off when I asked questions - especially about whether the job could be done in time for my grandchildren, son & daughter-in-law to stay over Christmas. Gave the impression she couldn't wait to get rid of me.

Not sure where to start but if you do have a rodent infestation do not contact this company they are truly awful. Their pest controllers spend 2 mins at the property putting down poison without even considering the most ideal location or doing any real investigative work- after two visits I still had a problem. I have also contacted their customer service team to make them aware but of course not bothered at all as they work with insurance companies and do the minimum level of work for the most money as that is their business. In addition to demonstrate their poor level of services I was contacted 3 weeks after a visit by a pest controller to make me aware they were arriving at my property but I wasn’t even made aware of the appointment. If you want a good quality job done do not use this company.

Neil drove from Aberdeen to my holiday property in Nairn (on a very cold day) and telephoned me in the morning to arrange a time for the visit. He turned up on time and, according to my housekeeper, was very thorough and pleasant. Hopefully, he has resolved the problem and he is due to revisit again after Christmas to check. Neil rang me after his visit to update me. What a pleasure it is to be able to write a good review about a nationwide company like NBC Environment. Customer-friendly and reliable.I wouldn't hesitate to recommend them.

Kerry came to see us today and it was very nice dealing with someone who was not only pleasant but knowledgeable.
I would thoroughly recommend her as a positive representative of this company.

Kerry provided a great service in eradicating suspected mice in the loft.

Great service from Liam Davies. Fab response and wasp infestation sorted. Highly recommended.

Great service, knowledgable and efficient. Thank you

Very professional service - Faye was very nice and managed to catch all our mice. Will use them again in the future.

Had a heavy rat problem which was solved by the operative Paul Tuckwell was very good service and would definitely recommend

Very knowledgeable and friendly service. Would use again.

I found a huge wasp nest in my loft whilst trying to resolve a roof leak. Dorian Davies attended and dealt with the issue in a very reassuring, competent and calm manner. He arrived on time, was respectful of my home and explained everything to me. Very impressed and would not hesitate to make them my first port of call in the future.

Having a pest problem can be an embarrasing experience.I felt the visit was handled sensitively and with care

Liam Davies came out to destroy wasp nests at my property today, He was polite, efficient, professional and helpful and I would thoroughly recommend him.

Kerry came today and was knowledgeable, friendly and willing to explain anything I didn't understand. we look forward to her coming back for the follow up visit.

Had an issue with wasps nesting in our loft. Commenced a claim through our insurance (Home Emergency Assist) which took almost 2 weeks before anything was done! As soon as NBC were notified they (believe it was Lauren) rang and when the urgency was explained a visit was arranged for the following-but-one, day and, not being available in the afternoon due to hospital appointment, it was stressed that only a morning visit would be acceptable. Just after 07.30 this morning Lee phoned to advise he would be arriving within half an hour. He located the nest and dealt with it promptly. He was polite, friendly and very efficient. A great response from NBC, would certainly recommend them.

Heard noises and signs of life in my loft. NBC Environment came out when they said they would. They spent enough time here to check my loft space from end to end. And they found the culprit. And they did a follow up visit 2weeks later. Very friendly and professional. Would use them again without question

Liam Davies, visited my house for mice treatment, he was very helpful, professional and answered all our questions. I would highly recommend this company and would definitely use them again.
Thank you Liam Davies

Liam Davies visited my property today and I don’t have words to describe his professionalism and enthusiasm in going above and beyond to achieve results.

I have this nightmare issues with Rodents and Liam actually managed to find out the root cause of the issues and took responsibility and accountability in managing this problem effectively by liaising with relevant departments to find a long term solution and ensuring that systematic and strategic traps are laid where the issue is to ensure not only we rectify the issue but also prevent it from happening in future. This was not easy due to access but Liam effectively used all available resources he had to install relevant devices in order to find a effective solution.

I am extremely grateful to Liam for his commitment and putting him in my shoes to understand the frustration I have. Liam dealt with my queries and my concerns very professionally which is exceptional.

Thank you so much for you 5* rated service today.

Louise have been to my property on several occasions now to tackle a rat problem. Very down to earth and good at explaining the whole situation to make me feel more at ease! Great service, highly reccomend Louise she's been a life saver