Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
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Se, hvad kunderne siger
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Se mere
Virksomheden har svaret
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Se mere
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I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - York
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Storbritannien
- 01904-295-015
4,4
Fremragende
626 anmeldelser
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Fixed it great with replacement windscreen
Just simply did the job with no problems.
Technician did a v.good job.
6. august 2025
Besvarelse fra National Windscreens - York
We're happy to hear that the service was completed successfully and the technician performed well. Thank you for your positive feedback; we appreciate it.
I am early when I arrive and the guys…
I am early when I arrive and the guys are very accommodating & helpful.Thank you so much for replacing my screen.
6. august 2025
Besvarelse fra National Windscreens - York
We appreciate you sharing your positive experience! We're so glad to hear that our team was accommodating and helpful when replacing your screen. Thank you for your feedback.
Dirt and grime all over interior…
Dirt and grime all over interior panels. Door trims not fitted properly etc
1. august 2025
Besvarelse fra National Windscreens - York
We regret to hear about the dirt, grime, and improperly fitted door trims. We'll address these issues to improve our service. Thanks.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Besvarelse fra National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick
Very quick
No customer interaction not even sure the job was done correctly if I’m honest
25. juli 2025
Besvarelse fra National Windscreens - York
We appreciate your feedback and time. We're sorry our service did not meet expectations, and we'll review our processes to improve.
Besvarelse fra National Windscreens - York
We're so glad to hear that the fitter's work met your expectations. Thank you for sharing your positive experience with us!
Having been asked to go from Thirsk to…
Having been asked to go from Thirsk to York as my original appointment was cancelled by National Windscreens who were due to carry out the work in Thirsk.The York office had no idea that I was told that the screen would be completed in 90 mins.They went out of their way and completed the work within 1 hour.Very happy with your workmen but not your customer service department as it cost me £12 in fuel.
24. juli 2025
Besvarelse fra National Windscreens - York
We appreciate you taking the time to share your experience. We're glad the York team efficiently completed the work. We regret the miscommunication regarding the timeframe and the inconvenience caused by the location change and additional fuel costs. We will review our customer service communication process.
All good thank you
Kept to appointment time and kept me informed of progress. Used OEM replacement windscreen. Left vehicle tidy. All good thank you.
24. juli 2025
Besvarelse fra National Windscreens - York
We're happy to hear that the service met your expectations! It's great to know that we kept you informed and used an OEM replacement windscreen. Thank you for your positive feedback.
Besvarelse fra National Windscreens - York
We appreciate you taking the time to share your thoughts. We are so happy to hear our communication was excellent and service was prompt.
Very efficient service with two very…
Very efficient service with two very friendly, helpful employees
21. juli 2025
Besvarelse fra National Windscreens - York
We appreciate you taking the time to leave us this positive feedback! We're happy to hear you received efficient service from our friendly employees.
The engineer was very polite and…
The engineer was very polite and helpful with any questions I had, would recommend.
10. juli 2025
Besvarelse fra National Windscreens - York
We're happy to hear that the engineer was polite and helpful and that they were able to answer your questions. We appreciate your recommendation and your feedback!
Besvarelse fra National Windscreens - York
We appreciate you sharing your experience with our excellent and quick service! Thank you for your positive feedback regarding our work.
Good job but communication could be better
When inspected repair was not an option so date for a replacement was quickly arranged. Weather prevented replacement and a new date was required however I had to call twice to establish a new date. The job itself was done quickly and efficiently with good communication on the day.
8. juli 2025
Besvarelse fra National Windscreens - York
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Besvarelse fra National Windscreens - York
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent customer service and pleasant…
Excellent customer service and pleasant personnel
8. juli 2025
Besvarelse fra National Windscreens - York
We appreciate you sharing your positive experience! We are delighted you found our personnel pleasant and our customer service excellent.
Besvarelse fra National Windscreens - York
We're happy to hear that we met your expectations with our promptness and quality work. Thank you for your positive feedback!
Mini windscreen replacement…
The 2 windscreen fitters contacted me on the day of the windscreen replacement and arrived on time.
The windscreen was fitted OK but in removing the old screen they broke the trims on the A pillars necessitating me to have to purchase 2 new ones. I wa told they are prone to breaking. When fitting a new screen to a Mini, new A pillar trims should be supplied and fitted as part of the windscreen replacement as it is done through the insurance anyway. The good thing was that the screen cost was less than the insurance excess so it did cost me less.
4. juli 2025
Besvarelse fra National Windscreens - York
We appreciate you taking the time to share your experience. We're glad the fitters were punctual and the windscreen replacement was cheaper than your excess. We're sorry the A pillar trims broke during the removal of the old screen, and we'll review this feedback to see how we can improve our processes.
Still have glass in the rear door seals…
Still have glass in the rear door seals that rattles when opening and shutting.
Poor workmanship
4. juli 2025
Besvarelse fra National Windscreens - York
We regret to hear about the glass in the rear door seals and the rattling. We appreciate your feedback and will review our workmanship.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great communication and standard of…
Great communication and standard of work, dealt with Steve was professional all the way through in sorting the windows and windscreen on my car, brilliant team
4. juli 2025
Besvarelse fra National Windscreens - York
We appreciate your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the communication and standard of work. We are glad that we could provide a positive experience for you.
The repair & service was excellent and…
The repair & service was excellent and your fitter was very professional . Thank you . Arthur @selby glass
25. juni 2025
Besvarelse fra National Windscreens - York
We appreciate you sharing your positive experience. We're so glad to hear that you were pleased with the repair and service, and that our fitter was professional.
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