Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Se mere
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Se, hvad kunderne siger
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Se mere
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Se mere
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Telford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Stafford Park 15, TF3 3BB, Telford, England, Storbritannien
- 01952-350-057
4,5
Fremragende
421 anmeldelser
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Fast and efficient
25. november 2025
Besvarelse fra National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Telford
We're glad you found our service punctual and helpful. Thank you for your positive feedback!
New Windscreen on Fpace
Firstly, the team fitted the new windscreen perfectly, no issues whatsoever. The booking service was simple and effective and the team friendly and courteous. Excellent.
20. november 2025
Besvarelse fra National Windscreens - Telford
We're happy to hear that the windscreen fitting met your expectations! It's great to know that our booking service was simple and effective, and that our team was friendly and courteous. Thank you for your excellent feedback!
Besvarelse fra National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Telford
Thank you for your positive feedback!
Very easy to organise an appointment
Very easy to organise an appointment. Came quickly & just got on with the job. Very easy to track too
6. november 2025
Besvarelse fra National Windscreens - Telford
We appreciate you taking the time to leave us a review! We're happy to hear that it was very easy to organize an appointment and track it.
Great customer service
Great customer service. Friendly and competent. Couldn’t ask for more.
6. november 2025
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear you received great customer service and found our staff friendly and competent.
Timely appointment and attendance
Timely appointment and attendance, kept informed of arrival time, helpful information excellent service
6. november 2025
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback! We are so glad to hear that you were informed of the arrival time and that you found the information helpful, with excellent service.
Great experience and outstanding customer service
I had a great experience with National Windscreens. The technician was professional, polite, and very helpful. After completing the job, they even offered to bring my car keys to my home, which made it much easier for me to collect the car later since I work late hours. Everything was handled smoothly and with excellent communication. Highly recommend their service!
5. november 2025
Besvarelse fra National Windscreens - Telford
We appreciate you sharing your experience. We're happy to hear that the technician was professional, polite, and helpful. It's great to know that they went above and beyond to bring your car keys to your home and that everything was handled smoothly with excellent communication. Thank you for the recommendation!
Besvarelse fra National Windscreens - Telford
We're happy to hear that our engineer was quick and polite and left everything clean. Thank you for your positive feedback; we appreciate it.
Stafford Park , The place to go for top service ..
The Stafford Park . Telford. The service was first class .They kept informed with everything they were doing, They had a cancellation and brought my job forward a day .on my drive no mess . Michael and a young lady . An extra rubber part was ripped so needed a new one to make a perfect finish wow I got that fitted the very next day . T ,,hank team. 👍...
2. oktober 2025
Besvarelse fra National Windscreens - Telford
We appreciate you sharing your positive experience at Telford. We're happy to hear that you received first-class service and were kept informed throughout the process. We're glad the team could accommodate your job and ensure a perfect finish with the replacement part. Thank you!
Besvarelse fra National Windscreens - Telford
We're happy to hear that you had such a positive experience with our fitter. Thank you for your kind words and for sharing your feedback!
Dreadfully location
The service, punctuality, promptness and friendliness were all good.
The location and customer facilities are dreadful.
16. september 2025
Besvarelse fra National Windscreens - Telford
We appreciate your feedback on our service and staff. We're sorry the location and facilities did not meet your expectations. We will consider your comments.
Prompt repair and communication with office brilliant
Prompt repair and communication with office brilliant
15. september 2025
Besvarelse fra National Windscreens - Telford
We're happy to hear that you had a positive experience with our prompt repair service. Thank you for your kind words about our office communication!
Do not use if you have a window screen…
Do not use if you have a window screen that need calibrated, if they do it wrong they are not helpful or interested in sorting it out. They told me my car had a fault on it before they changed the window screen, it did not, as in all was working before they changed screen.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Telford
We regret that the recalibration was not successful and that you feel we were unhelpful. We appreciate your feedback and will review our procedures.
Avoid use another company
Very poor service had to replace window screen 3 times as unable to calibrate camera untill they finally fitted genuine fiat windscreen
Then still had to take to main dealer for calibration as they don't have the software to do it & this is only on a fiat 500
Customer service is very poor from the Telford branch
11. september 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Telford
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the service and the windscreen replacements. We'll review your feedback regarding the calibration and customer service at the Telford branch to see where improvements can be made. Thank you.
All the staff were very helpful. Particularly the fitter
All the staff were very helpful.
8. september 2025
Besvarelse fra National Windscreens - Telford
We appreciate you letting us know that our staff was very helpful! We are so happy you had such a positive experience with our team.
Everything was made to feel easy and…
Everything was made to feel easy and straightforward. Nice reminders, confident that all will be assembled before time.
THANKS!
10. september 2025
Besvarelse fra National Windscreens - Telford
We're happy to hear that everything felt easy and straightforward for you. We appreciate your kind words and are thankful for your feedback!
2nd time I have used this firm
2nd time I have used this firm in 4 years. Efficient and helpful staff. Good booking, reporting and update system.
2. september 2025
Besvarelse fra National Windscreens - Telford
We're happy to hear that you find our staff efficient and helpful. We appreciate your positive feedback regarding our booking, reporting, and update system. Thank you!
Reception trying to book in no…
Reception trying to book in no urgency.My windscreen was cracked and I was about to go on holiday, but no emergency from the receptionist apart that is the date and we can't alter it.
"YOU COULD ALWAYS HIRE A CAR "
CUSTOMER SERVICES LACKING
26. august 2025
Besvarelse fra National Windscreens - Telford
We appreciate you taking the time to share your experience. We're sorry to hear about the lack of urgency you encountered with your cracked windscreen and holiday plans. We'll review this internally to improve our customer service.
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