Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Se mere
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Se, hvad kunderne siger
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Se mere
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Se mere
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Telford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Stafford Park 15, TF3 3BB, Telford, England, Storbritannien
- 01952-350-057
4,5
Fremragende
421 anmeldelser
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Besvarelse fra National Windscreens - Telford
We appreciate you sharing that our staff was friendly and helpful! We're so happy you had a very positive experience and a tidy job was done.
The guy who came was helpful
The guy who came was helpful, but the chip is still there & you can see it from both sides.
7. februar 2026
Besvarelse fra National Windscreens - Telford
We appreciate your feedback and the technician's helpfulness. Unfortunately, we can’t guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage.
Grest job
Ordering process clear snd effective. Communications good and kept to schedule. Fitter great approach and good clean job. Excellent.
11. februar 2026
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear that you found the ordering process clear and effective, the communications good, and the fitter great. We're glad you had an excellent experience!
Superb speedy service!
Amazing job guys! Took loads less time than anticipated, and I was advised on all the steps necessary. Pre visit communication and instruction was first class too. Highly recommend the team over at Telford, thanks all!
10. februar 2026
Besvarelse fra National Windscreens - Telford
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's efficiency, communication, and guidance. Thank you for recommending us!
Engineer was prompt and very efficient…
Engineer was prompt and very efficient and pleasant no co!plants at all
10. februar 2026
Besvarelse fra National Windscreens - Telford
We're happy to hear that the engineer was efficient and pleasant! We appreciate you taking the time to leave us this positive feedback.
Honest decent guys. Thank you.
I got a crack in my windscreen and stupidly realised I wasn’t covered in my insurance.
I got a number of quotes all of which very expensive. All advised a needed a new windscreen. I arrived at national windscreen for my appt. I had already paid the £600 bill.
Paul at Telford along with the technician came out to say they could fix the crack instead of having new windscreen. I therefore have a refund of over £500 coming back.
Massive thank you for the honesty guys - we need more of this. So friendly. Amazing service. 🩵
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Telford
We're happy to hear that we could assist you with your windscreen repair! We appreciate you highlighting our team's honesty and friendliness. It's great to know you had such a positive experience with our service. Thank you for your feedback!
Efficient service
Efficient service
Could have benefitted with a drinks machine in the waiting area
6. februar 2026
Besvarelse fra National Windscreens - Telford
We appreciate your feedback on our efficient service. We will consider adding a drinks machine to the waiting area to improve comfort.
Work completed professionally on time
30. januar 2026
Besvarelse fra National Windscreens - Telford
We appreciate you sharing that the work was completed professionally and on time! We are so happy you had a positive experience.
Replaced windscreen quickly and…
Replaced windscreen quickly and efficiently all perfect so far.
20. januar 2026
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback! We're so glad to hear the windscreen replacement was quick, efficient, and met your expectations.
Poor communication from fitter and from central office
Operative rang to say that he might be coming but might not be coming as it was windy and he may not have been able to fit the windscreen. This is totally unhelpful for a commercial comapny waiting for repair who have taken the afternoon off work/lost profit to have this service completed. Either you are coming or you aren't. No reply from central office and when I did get through he said that the wind had no part to play and that he would get back to me or the fitter would but neither did!!
21. januar 2026
Besvarelse fra National Windscreens - Telford
We appreciate you bringing this to our attention. We regret to hear about the uncertainty and lack of communication regarding your appointment. We are looking into what occurred and will use your feedback to improve our service. Thank you.
long time to fix windscreen
21. januar 2026
Besvarelse fra National Windscreens - Telford
We regret the extended repair time. We'll review our processes to improve.
Besvarelse fra National Windscreens - Telford
We appreciate you sharing that our staff was extremely helpful! We are so happy to hear that you had a really great experience.
Besvarelse fra National Windscreens - Telford
We appreciate you sharing your feedback! We are so happy you were pleased with our great service from the initial call to installation.
Customer Focused
I was so impressed with National Windscreens Telford Branch.
From the moment I made the booking for repair National Windscreens demonstrated outstanding customer service and communicated with me throughout.
When I couldn't pick the car up they assured me it would be kept in their work shop until I could collect.
All the staff were personable and went the extra mile.
18. december 2025
Besvarelse fra National Windscreens - Telford
We appreciate you taking the time to share your experience with us. We're happy to hear that you were impressed with the service you received from our Telford branch. It's great to know our team provided outstanding customer service and went the extra mile for you. Thank you again.
The staff were very help throughout the…
The staff were very help throughout the process from booking online to the actual day of getting the work completed. Paul phoned me to discuss the job and was excellent.
29. december 2025
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that our staff were very helpful throughout the process and that you were pleased with the phone discussion about the job.
Besvarelse fra National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Telford
We are happy to hear that our team provided prompt, communicative, and expert service! Thank you for your positive feedback; we appreciate it.
Job done quickly and professionally
Job done quickly and professionally. Excellent while you wait service.
11. december 2025
Besvarelse fra National Windscreens - Telford
We're happy to hear that your service was completed quickly and professionally! We appreciate your positive feedback regarding your experience.
Besvarelse fra National Windscreens - Telford
We're happy to hear that your experience was great, helpful, and efficient. Thank you for your positive feedback; we appreciate it.
Good communication and friendly…
Good communication and friendly service. New windscreen fitted quickly with no fuss or waiting about.
25. november 2025
Besvarelse fra National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear that you experienced good communication and friendly service, and that your new windscreen was fitted quickly and efficiently.
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