National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... Se mere
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Se, hvad kunderne siger
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this... Se mere
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... Se mere
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Plymouth
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, Storbritannien
- 01752-477-091
4,6
Fremragende
350 anmeldelser
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Besvarelse fra National Windscreens - Plymouth
We're glad you enjoyed your experience, and we appreciate you taking the time to leave us this great feedback. Thank you!
very professional and helpful.
very professional and helpful, the replacement was fitted and we were informed in very quick time
2. september 2025
Besvarelse fra National Windscreens - Plymouth
We're happy to hear that the replacement process was efficient and helpful. We appreciate your positive feedback regarding the quick turnaround time. Thank you!
All the plastic panels weren't in right…
All the plastic panels weren't in right and 1 off the wiper arms was to Lowe so it hits the bonnet.
1. september 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your feedback. We're sorry the panels weren't aligned and the wiper arm impacts the hood. We'll review our assembly process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Besvarelse fra National Windscreens - Plymouth
We appreciate you sharing your experience! We are so happy to hear that you were very pleased with our great and timely service.
The fitter was fantastic
The fitter was fantastic, turned up in great time and even battled with the elements. Great customer service too even though he had another job to do after mine and mine was at 5pm!
2. september 2025
Besvarelse fra National Windscreens - Plymouth
We're happy to hear that the fitter provided fantastic service, arriving promptly and persevering despite the weather. We appreciate your kind words about the customer service, even with a busy schedule. Thank you for your positive feedback!
Friendly service
Friendly service
Although started a bit later than I expected as unit closed at my booked in time.
25. august 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words about our service. We're sorry the start was later than expected. We value your feedback and will review our processes.
Staff friendly and helpful and a great…
Staff friendly and helpful and a great job was done.
22. august 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience! We are so glad to hear our staff were helpful and did a great job.
Great technician
Great technician, great service, good advice. A good experience overall
21. august 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate you sharing your positive experience! We are so glad to hear you received great service and advice from our technician.
Great service all around my vanfrom first…
Great service all around from first phone call to the installation
15. august 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your positive feedback. We are happy to hear you received great service from your first phone call through the installation process.
Great service
Great service. Lifetime warranty. At first our appointment was due in the morning but didn't arrive until half past 1 due to the weather. We were told that the work could not be carried out at our home due to rain so we drove the car to the offices and we were seen straight away and was back in our car within an hour and a half.
12. august 2025
Besvarelse fra National Windscreens - Plymouth
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
Great service, nice staff.
Been some issues at the start, but all sorted and gave me discounts
25. juli 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your feedback and are pleased that we could resolve the initial issues. We're glad you were happy with our service and staff!
quick repair
Needed quick repair and national windscreen fitted me in. Excellent service.
7. august 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience! We're so glad we could provide excellent service and a quick repair. Thank you!
Guys on the day were great but ...
Guys on the day were great.
Lead up, not so good.
2 rearranged appointments, tricky as having to keep all day free at that point.
I was asked not to phone, to get an update, we'll call you!! Not great customer service
31. juli 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your feedback. We're glad the team on the day was great. We regret the issues with rescheduling and communication. We'll review our appointment process to improve our customer service.
Very efficient service
Very efficient service. Booking process was east and the work was carried out on time.
29. juli 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate you sharing your feedback! We're happy to hear that the booking process was easy and the work was completed promptly and efficiently.
Besvarelse fra National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent & fast service
Excellent & a fast fitted at home service , with a courteous service from the fitters & personnel involved .
30. juli 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your positive review! We're delighted to hear you received excellent and fast service at home, with courteous fitters and personnel. Thank you.
Besvarelse fra National Windscreens - Plymouth
We appreciate your positive feedback! We are so happy to hear you received excellent service from our friendly engineer. Thank you so much!
Good appointment times
Good appointment times. Replacement windscreen carried out promptly and efficiently at home. All rubbish taken away on completion.
3. juli 2025
Besvarelse fra National Windscreens - Plymouth
We're happy to hear that you were able to find a convenient appointment time and that your windscreen replacement was carried out promptly and efficiently at home. We appreciate your positive feedback!
Besvarelse fra National Windscreens - Plymouth
We're happy to hear that you had an excellent experience and that everything was done perfectly and speedily. Thank you for your positive feedback!
Great staff at Plymouth.
Great staff at Plymouth.
A couple of issues that were addressed and resolved swiftly and efficiently by the team.
23. juli 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that the team addressed and resolved a couple of issues swiftly and efficiently.
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