Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Se mere
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Lokation
Skift lokationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Se, hvad kunderne siger
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
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The fitting was on time and completed efficiently. Would have liked it done sooner but realise thats not always possible.
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Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Nottingham
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Storbritannien
- 0115-882-0454
4,5
Fremragende
743 anmeldelser
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Friendly professional service
Friendly professional service.
Good communication before and during appointment, gave accurate time expectation for job completion, replacement windscreen fitted with no mess.
19. januar 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that you found our service friendly and professional and that we provided good communication, accurate timing, and a mess-free windscreen replacement.
Fast and efficient
27. november 2025
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Job well done
The did the job exceptionally well and put back whatever was on my cracked windscreen
9. januar 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you were happy with the replacement and that everything was put back in its place.
Great service
31. december 2025
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Nottingham
We appreciate you sharing that the service was swift and the technician was great! We are so happy you had a positive experience.
Window chip repair through insurance
Got through to the call centre via my insurance company. Booked in and sorted for the next day very smoothly. The next day I had a link to track when to expect the staff member. As their dot hadn't moved for 4 hours I called to check the details. They were responsive, spoke to the person and they confirmed time of arrive. The job itself was done quickly and well and wouldn't hesitate to recommend them.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Nottingham
Thank you for sharing your experience. We're happy to hear that the booking process was smooth and that the job was completed quickly and effectively. We appreciate your recommendation and value your feedback regarding the tracking information.
Extremely poor work standard and customer care
The customer service was poor. Manager was rude and unhelpful. Work standard is extremely poor. Initial photos were taken after partly removing the broken windshield. The windscreen fitted seems of wrong size. Heating element has not been reconnected. Since replacing the windshield, car keeps getting condensation inside.
16. januar 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate you bringing this to our attention. We regret to hear about the poor service, the manager's behavior, and the windshield issues.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We are so glad you found our service friendly and timely. Thank you!
Besvarelse fra National Windscreens - Nottingham
We appreciate your kind words! We are so happy you were pleased with our fast, friendly, and quality service. Thank you!
Quick and easy to book. Gentleman super polite who fitted the new screen.
Quick and easy to book.
Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as not washing it /using a pressure washer for a few days. Very polite gentleman.
13. januar 2026
Besvarelse fra National Windscreens - Nottingham
We're happy to hear that the booking process was quick and easy. We appreciate your comments regarding the updates, the technician's punctuality, efficiency, and politeness, and the helpful aftercare advice. Thank you for your positive feedback!
Spot on service at quite short notice…
Spot on service at quite short notice to get my replacement windscreen fitted on Xmas eve! I got there early £ was first to have my car worked on & they dealt with a rude gentleman who arrived after me who had to wait! Some people have no manners towards the staff
8. januar 2026
Besvarelse fra National Windscreens - Nottingham
We're glad you enjoyed your experience with our prompt service on Christmas Eve. We appreciate your recognition of our team's professionalism in handling a difficult situation. Thank you for your positive feedback!
Fantastic business and very helpful…
Fantastic business and very helpful Staff would highly recommend
7. januar 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you found our business fantastic and staff very helpful.
Your staff were very polite and helpful…
Your staff were very polite and helpful and did a great job of my windscreen replacement. However the time spent waiting until I could collect my car was excessive 5 hours in total.
6. januar 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your feedback and are glad our staff were helpful. We're sorry the wait time to collect your car was so long. We will review our processes to improve this.
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to hear the staff was polite and did good work for you.
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitter accidentally cut through my dash…
Fitter accidentally cut through my dash cam power lead and broke the mount I’ve been offered a £60 good will gesture but this doesn’t cover £155 repair cost I’ve formally complained via email but still waiting for a response
24. december 2025
Besvarelse fra National Windscreens - Nottingham
We regret to hear about the damage to your dash cam and mount, and the repair costs. We're sorry our offer didn't meet your expectations. We'll look into your email complaint.
Good communication
Good communication, job done professionally by technician. Thank you
24. december 2025
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Came within a couple of days
Came within a couple of days. Very nice person who did the job well
24. december 2025
Besvarelse fra National Windscreens - Nottingham
We're glad you enjoyed your experience and that the service was prompt and well-executed. We appreciate your positive feedback very much!
Very poor communication
Very poor communication, horrific booking experience. Needed replacement windscreen through Aviva insurance, what a horrific experience, online booking seemed straightforward, got a date for 2 days later on 4th December.Then was advised this could not be done as parts needing ordering..ok fair enough, when asked how long this would be was advised could be a couple of days, or day after or even after that - helpful not! As this meant car could not be driven I rang insurer who advised I could try another company they used which is not advertised when you make a claim. I called then and was told part would need to be ordered so stuck with National Windscreens. Waited a week and heard nothing, called National Windscreens to be told no part was ordered, it was waiting to be done. Part now ordered? wait again to be called. Windscreen finally fitted on 19th December, partner took car and waited 4hrs for it be fitted. Fitter was great and very professional. Its just a shame the onus was on me to chase a date for replacement and the booking system is not fit for purpose.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Nottingham
We appreciate you sharing your booking and windscreen replacement experience. We're sorry to hear about the communication issues and delays you encountered. We'll review your feedback regarding the booking system and part ordering process to improve our service. We're glad the fitter was professional.
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