Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... Se mere
Virksomheden har svaret
Lokation
Skift lokation15b Cosgrove Way, LU1 1XL Luton, GB
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Se, hvad kunderne siger
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... Se mere
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... Se mere
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On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Luton
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
15b Cosgrove Way, LU1 1XL, Luton, Storbritannien
4,4
Fremragende
189 anmeldelser
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Windscreen replaced and screen not…
Windscreen replaced and screen not sealed correctly in both lower corners of the screen. Luton depot not answering calls on their direct line. Re-routed to national call centre where further delays of 5-10 minutes experienced through automated call line. Call centre unable to resolve and reliant on speaking to depot who they were also unable to speak to. Was surprised that I had to wait 11 days for the fitting having gone through insurance. Yet another example of a company where sales are king and aftersales service is a low priority.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Luton
We are very sorry to hear about the issues with your windscreen not being sealed correctly and the difficulties you experienced trying to contact our Luton depot. We understand your frustration with the delays and the call center's inability to resolve the issue. We are concerned about your experience and are investigating this matter.
Besvarelse fra National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Left car very dirty after charging the…
Left car very dirty after charging the windscreen. Waiting room was very hot no Ac and no refreshment available.
16. juli 2026
Besvarelse fra National Windscreens - Luton
We are very concerned to hear about the cleanliness of your car and the uncomfortable waiting area. We are reviewing our procedures to prevent these issues.
Besvarelse fra National Windscreens - Luton
We're so pleased to hear that our team was polite and professional, and arrived on time. Thank you for your wonderful feedback!
Amazing exprience… very efficient and…
Amazing exprience… very efficient and great staff.
16. juli 2026
Besvarelse fra National Windscreens - Luton
We're so pleased you had an amazing experience and found our staff to be very efficient and great. Thank you for your wonderful feedback!
fast and quality service
7. juli 2026
Besvarelse fra National Windscreens - Luton
Thank you for your positive feedback! We are so pleased to hear that you experienced such fast and quality service. We truly appreciate you taking the time to share your experience with us.
3 stars is quite a low mark for me and…
3 stars is quite a low mark for me and I have few reasons
1: the depot is in an industrial estate a fair distance from any facilities. A 10 minute walk to the nearest bus stop to take you to the town centre.
2: On a baking hot day the waiting facilities are sparse and no fans or air con were available so had to leave as the appointment could have taken 4 hours.
3: Windscreen appears to be fine ...but they have managed to trap a rear camera lead in the radar array. Due to the above I don't fancy going back to the depot to retrieve it as it will involve removing the surround and possibly having to recalibrate again and for the time and effort required I would be better off purchasing a new camera.
4. Times for fitting could be a lot more specific ....However long the screen takes to fit plus the refitting and calibration another 60 mins max.
5: Staff wee very friendly and helpful.
10. juli 2026
Besvarelse fra National Windscreens - Luton
We appreciate you taking the time to share your detailed feedback. We are truly sorry to hear about the inconveniences you experienced during your visit. We understand that the depot's location and the lack of comfortable waiting facilities on a hot day were frustrating. We also regret that there was an issue with your rear camera lead after the windscreen replacement. We are reviewing our fitting procedures and the information provided regarding appointment durations to ensure a more accurate and comfortable experience for all our customers. Your comments about our staff being friendly and helpful are noted, and we will use your feedback to improve our services.
I was surprised just how quickly and…
I was surprised just how quickly and efficently the job was done all the old glass cleaned a job well done
8. juli 2026
Besvarelse fra National Windscreens - Luton
We're so pleased to hear how quickly and efficiently the job was completed, and that all the old glass was cleaned. Thank you for your kind words about a job well done!
Helpful Team who completed the…
Helpful Team who completed the windscreen job same-day - didn't have the window wipers in stock but I was reimbursed immediately! Apart from that all good - thank you
30. juni 2026
Besvarelse fra National Windscreens - Luton
We're so pleased to hear our team was helpful and completed your windscreen job on the same day. We apologize for the inconvenience regarding the window wipers, but we're glad we could reimburse you immediately. Thank you for your positive feedback!
Service was done quick and process was…
Service was done quick and process was explained fully. Thank you
30. juni 2026
Besvarelse fra National Windscreens - Luton
We're so pleased to hear that our service was quick and that the process was fully explained to you. Thank you for your positive feedback!
Replacement windscreen
Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather.
Fitted on the 19th June.
Fitter was polite, kept me informed as to what he was doing. Fitted all ok.
22. juni 2026
Besvarelse fra National Windscreens - Luton
We appreciate your feedback and are glad to hear the fitter was polite and the installation was completed to your satisfaction. We regret the delays you experienced due to the damaged replacement and weather.
Efficient service
23. juni 2026
Besvarelse fra National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service and was very…
Great customer service and was very quick when replacing windscreen. I’m not sure of the name but a colleague came out and guided me to the workshop as I couldn’t find it. Just want to say thanks
26. juni 2026
Besvarelse fra National Windscreens - Luton
We're so pleased to hear you received great customer service and that your windscreen replacement was quick. We're glad a colleague was able to guide you to our workshop. Thank you for your kind words!
Great Service!
Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance but would definitely recommend and use them again.
26. juni 2026
Besvarelse fra National Windscreens - Luton
We're pleased to hear our staff were friendly and completed your windscreen replacement quickly, and that you found the aftercare instructions helpful. We appreciate your feedback regarding contacting the branch directly and will take this into consideration. Thank you for your recommendation!
Besvarelse fra National Windscreens - Luton
We're so pleased to hear you received perfect service and found our staff to be amazing and very efficient. Thank you for your kind feedback!
Besvarelse fra National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Luton
We're glad our service was quick and efficient. Thank you!
Seemless and Rep was Nice!
9. juni 2026
Besvarelse fra National Windscreens - Luton
We're glad to hear it was seamless and our representative was nice! We appreciate your feedback.
Excellent service from young trainee
17. juni 2026
Besvarelse fra National Windscreens - Luton
We appreciate your kind words.
Very poor service
Very hard to make an appointment with local depot number being redirected, then a very long wait, having then got through the phone was cut off your end. On the day no calls etc & the online tracker showed 1 appointment before me - i'll wait in then, then it jumped to 3 appointments before me - I had time to pop out for some milk etc & as I opened the door to leave 2 of your vans turned up . . . . . . . .
Van left dirty with glue scrapings etc on dash board & only 1 half of the new screen cleaned outside - RHS/ only 1 half of the screen cleaned inside LHS
& possibly not your fault insurance policy says "windscreen excess £25" but you charge £100 & no receipt
16. juni 2026
Besvarelse fra National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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