My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventua... Se mere
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Se, hvad kunderne siger
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were... Se mere
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Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... Se mere
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Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Lincoln
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, Storbritannien
- 01522-620-031
4,2
God
557 anmeldelser
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Windscreen change
Came to my home to do a whole windscreen change. Arrived in the time slot I chose and I'm very happy with the result. Great service, took around an hour and was very respectable and careful with my car.
Would happily recommend.
24. april 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear you were happy with the service you received. We appreciate your feedback about the technician's punctuality, professionalism, and care for your car. We strive to provide excellent service and are glad we met your expectations. We value your business and hope to serve you again in the future.
Brilliant!
The guys at Saxilby, Lincoln were amazing. When I was stranded with 2 dogs in the middle of nowhere because Uber wouldn't take the dogs I paid for (pet service) they made sure I got back to the accommodation before ringing me a few hours later to let me know my windscreen was done and the car ready for pick up. Brilliant guys, thank you!
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Lincoln
We are so happy to hear about your positive experience. It sounds like our team in Saxilby went above and beyond to help you out in a difficult situation. We appreciate you taking the time to share your feedback, and we will be sure to pass it along to the team.
Your service is already the subject of…
Your service is already the subject of a complaint
25. april 2025
Besvarelse fra National Windscreens - Lincoln
We understand your frustration and apologize for the inconvenience you've experienced. We value your feedback and will use it to improve our service.
Great service
Great service, clean and tidy after replacement really happy hats off to the two fitters
24. april 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Besvarelse fra National Windscreens - Lincoln
We appreciate your kind words and are glad you enjoyed our service.
The staff were great but the location is rubbish…
The staff were great but the location is on an industrial park with nothing close by!! Luckily my wait was only 2hrs 20 mins but they say to allow 4 hours! 🙁
17. april 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your feedback and understand your disappointment with the location. We strive to provide a convenient experience for all our customers. We're glad you found the staff helpful and appreciate your patience during your wait.
All good
All good, on time, vehicle recalibrated and finished on time! Thanks Lincoln Depot
17. april 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your positive feedback and are thrilled to hear that you were happy with our service. We strive to provide timely and efficient service, and we're glad that we were able to meet your expectations. Thank you for choosing us!
Such a long way to go so will make sure…
Such a long way to go so will make sure any future insurance uses Autoglass. The process was long but good just the location put me off.
17. april 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your feedback and understand the inconvenience of traveling a long distance. We're glad you found the process itself to be good, and we'll take your comments about the location into consideration as we continue to improve our services.
Besvarelse fra National Windscreens - Lincoln
We're thrilled to hear about your positive experience with Jake. We appreciate your kind words and will share your feedback with him.
Great friendly and efficient service…
Great friendly and efficient service from the Saxilby NW Team.
A shout out to Sam and Callum and the Receptionist…. Think her name was Sue 😊
16. april 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your kind words and are thrilled to hear about the positive experience you had with our team. We strive to provide excellent customer service, and it's wonderful to know that Sam, Callum, and Sue were able to make your visit a pleasant one. Thank you for taking the time to share your feedback.
Excellent and very quick service
16. april 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind review! We're thrilled to hear you found our service excellent and quick. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We strive to provide exceptional customer experiences and are glad to hear you found our service great, friendly, and professional.
Location is too remote
Location is too remote. Cannot deliver or collect car without someone to take you there as middle of nowhere so will not reinsure car with company who uses remote service providers. Don’t think the address on this website is even updated to the current location!
Would be nice to get a window that is properly clean not drive away with big rings where stickers peeled
9. april 2025
Besvarelse fra National Windscreens - Lincoln
We understand your frustration with the location and the inconvenience it caused. We appreciate your feedback and will work to improve our communication regarding location details. We strive to provide a positive experience for all our customers and will take your comments into consideration as we continue to improve our services.
We apologize for the unclean window. We take pride in our service and will address this with our team to ensure all vehicles are thoroughly cleaned before delivery.
Excellent service from start to finish.
Excellent service from start to finish. Vaughan the engineer was courteous, quick and very good at his job. Did a fantastic job of the repair.
8. april 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and professionalism of our engineer. We strive to provide a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Arrived early
Arrived early, the guys got me in as soon as possible and I was away and on the golf course with in 3 hours.brilliant.
5. april 2025
Besvarelse fra National Windscreens - Lincoln
We're thrilled to hear you had such a positive experience! We strive to provide efficient and friendly service, and we're glad you were able to get out on the golf course quickly. Thank you for your kind words and for choosing us.
Good sevice
4. april 2025
Besvarelse fra National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great experience
Great experience, professional job, nice waiting room with drinks facilities and speedy service
28. marts 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your positive review. We're thrilled to hear that you had a great experience with our professional service and enjoyed the amenities in our waiting room. We strive to provide a speedy and comfortable experience for all our customers, and we appreciate your feedback.
Great chap
Easy booking , and time keeping updates on the day, fitter who came out was brilliant , very friendly and professional
27. marts 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your positive review! We are delighted to hear that you found the booking process easy, appreciated the timekeeping updates, and were impressed with the fitter's friendliness and professionalism. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
The team went over and above for me
The team went over and above for me, making sure my wait time was reduced so I could fetch my little boy from school. Very much appreciated!
28. marts 2025
Besvarelse fra National Windscreens - Lincoln
We are so happy to hear that our team was able to help you out! We strive to provide excellent customer service and it's wonderful to know that we were able to make a difference for you. Thank you for your kind words and for taking the time to share your experience.
Jake did a great job and very…
Jake did a great job and very informative of the process of repair
27. marts 2025
Besvarelse fra National Windscreens - Lincoln
Thank you for your kind words! We're so glad to hear you were happy with the service and found the technician informative. We appreciate your feedback and are thrilled you found the repair completed to your satisfaction. We strive to provide excellent customer service, and your review confirms we're on the right track.
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