Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Se mere
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Se, hvad kunderne siger
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Se mere
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Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Se mere
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National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Se mere
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Virksomhedsoplysninger
Om National Windscreens - King's Lynn
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Storbritannien
- 01553-790-024
4,7
Fremragende
635 anmeldelser
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No feedback after completion 😕
The team at Kings Lynn were brilliant and made me feel at ease during the process.
The after sales service is not good, I asked that I be informed of the cost that my insurance company paid so that when I come to renew my insurance I would have this information to hand - no reply has been given to me, which has
meant that my experience with you wasn't all that I expected.
20. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your kind words about our team. We are sorry that our after-sales service did not meet your expectations regarding the insurance cost information. We'll review this internally to improve our communication. Thank you for your feedback.
Reliable service within the time scale…
Reliable service within the time scale agreed, repair is tidy thankyou 😃
19. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that you received reliable service within the agreed timeframe and a tidy repair.
The technician who repaired the chip…
The technician who repaired the chip was very polite and a pleasure to deal with.
17. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that the technician was polite and that you had a great experience.
A problem half solved.
The young man who came to my home was very polite. The hole in my windscreen was 'fixed' but you can see the mark and spider legs which is in my line of view. I also ordered two new front wipers. I went out two days later and my passenger said 'where is the wiper blade'? Fortunately it was laying against the bonnet, apparently with a broken catch.
I called into NW in Kings Lynn and the guy agreed that these new wipers were a bit flimsy.
5. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your feedback and apologize that the windscreen repair and wipers did not meet expectations. We're sorry the repair is visible and a wiper blade detached. We'll review this with our team to improve our service and product quality. Thank you for bringing this to our attention.
Great service sourced my imported car…
Great service sourced my imported car glass promptly and delivered fitted promptly
5. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate you taking the time to leave us this great review! We're happy to hear that we sourced and delivered your imported car glass promptly.
Repaired while on holiday
I was able to arrange a suitable date and location for my window replacement, and the engineer kept me informed of his ETA.
Once the Engineer attached the site, he explained the process and would call me when the work was completed. He also explained the dos and don'ts within the next few days, allowing the windscreen to set in place.
3. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you were able to arrange a suitable date and location, and that our engineer kept you informed of their arrival time. It's great to know the process was explained clearly, along with the aftercare instructions.
Didn't turn up for the appointment
Didn't turn up for the appointment, had to go on chat and they got in touch with local depot, they sent message next day saying they had an outstanding booking with me,so I rang for another appointment the lady on telephone said did I want to raise a complaint which I did, no apologies where received from the local depot only from lady on phone
3. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate you sharing this experience with us. We are sorry to hear about the missed appointment and the lack of apology from the local depot. We have raised this with them to ensure it is addressed. Thank you.
Besvarelse fra National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful engineer and first class…
Very helpful engineer and first class service in a small unit which needs enlarging/updating.
3. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your positive feedback! We're so happy to hear that our engineer was helpful and that you received first-class service. Thank you for your review.
All went fairly well the young chap…
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the digital aerial box, not sure if it was supposed to be would look more professional if it was but I had to get some adhesive pads and do myself. Did it explain? I couldn’t use it for an hour or two and couldn’t go through the car wash for a few days, but I did receive a text after a couple of hours to say how could you now use it which was a good idea.
3. marts 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your feedback and are glad the replacement went fairly well. We're sorry the rear-view mirror and digital aerial box weren't properly adhered, and you had to resolve it yourself. We'll review our installation process to ensure a more professional finish in the future. Thank you for mentioning the follow-up text; we're happy it was helpful.
Review February 2026
Nice friendly welcome. Booked in, started quite quickly afterwards. They replaced windscreen while I waited.
27. februar 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your feedback. We're happy you received a friendly welcome, were booked in quickly, and that your windscreen was replaced while you waited.
Easy to use, friendly efficient service
The process of booking my vehicle in to have its screen replaced was very easy. They handled all the paperwork with the insurance company without hassle. The team are friendly and helpful and the car was returned within the day.
26. februar 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that booking was easy and that we handled the insurance paperwork without any issues. It's great to know that you found our team friendly and helpful and that your car was returned promptly.
Besvarelse fra National Windscreens - King's Lynn
Thank you for your positive feedback!
Besvarelse fra National Windscreens - King's Lynn
We appreciate you sharing that you found our people efficient and friendly! We are so happy you were pleased with us.
Ok job a patch in the middle of the…
Ok job a patch in the middle of the windscreen which looks like smear but it’s can’t remove
10. februar 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your feedback. We're sorry the windscreen patch appears smeared and is difficult to remove. We'll review our processes.
Good service
6. februar 2026
Besvarelse fra National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good staff with strong customer empathy…
Good staff with strong customer empathy and prompt service,
9. februar 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to learn that our staff provided prompt service and showed strong customer empathy.
Second time using national windscreens…
Second time using national windscreens and brilliant service once again. Highly recommend.
1. februar 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate you choosing us again and are glad you received brilliant service. Thank you for your recommendation; it means a lot to us.
4 hours and no contact and cant callibrate
had my car over 4 hours and no contact.
was told they had issues calibrating and I may get my car back today even though left at 8.30am
If they are unable to calibrate I can take to BMW and get it done there for nearly £200 and have more time off work. Communication is zero and do not care. Even called head office and they have the same attitude. Make sure the next insurance policy do not use National Windscreens - that is 100% for sure. DO NOT USE - BEWARE
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - King's Lynn
We appreciate you sharing your experience. We're sorry to hear about the lack of communication and the calibration issues you faced. We'll address this internally to improve our service and communication. Thank you for your feedback.
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