Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Se mere
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Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Se mere
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Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Se mere
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National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Se mere
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Virksomhedsoplysninger
Om National Windscreens - King's Lynn
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Storbritannien
- 01553-790-024
4,7
Fremragende
635 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good service
A friendly, professional and efficient team, from the local telephone call to the full windscreen replacement.
15. oktober 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that you experienced such friendly, professional, and efficient service from your very first phone call all the way through to your completed windscreen replacement. Thank you for taking the time to share your wonderful feedback with us!
Excellent service.
Excellent service.
Friendly and very professional.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - King's Lynn
We are so pleased to hear that you received excellent service and found our team to be both welcoming and highly professional. Thank you very much for taking the time to share your wonderful feedback with us!
Arrived within stated time
Arrived within stated time, very professional. Chip in windscreen fixed and is almost invisible. Splendid job.
6. oktober 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that our technician arrived right on schedule and provided such professional service. It's fantastic to know that your windscreen chip repair turned out so well and is now barely visible. Thank you for taking the time to share your wonderful feedback with us!
Top class service
Really excellent service and a great result on a chipped windscreen. Really helpful, friendly technician.
10. oktober 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that you are delighted with the repair work on your chipped windscreen and that our technician was so friendly and helpful throughout the process. Thank you for taking the time to share your wonderful feedback with us!
Everything went smoothly from start to…
Everything went smoothly from start to finish
29. september 2026
Besvarelse fra National Windscreens - King's Lynn
We are so pleased to hear that your experience was seamless throughout the entire process. Thank you for taking the time to share your wonderful feedback with us!
Everything ran on time was kept …
Everything ran on time was kept informed friendly
22. september 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that everything ran smoothly on schedule, that our team was friendly, and that you were kept well informed throughout the process. Thank you for taking the time to share your wonderful feedback with us!
Effient service
Efficient friendly service. Car left clean after windscreen replacement.
24. september 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that you experienced friendly, prompt service and that your vehicle was left spotless after your new windshield was installed. Thank you for your wonderful feedback!
Very efficient service and completed in…
Very efficient service and completed in good time
15. september 2026
Besvarelse fra National Windscreens - King's Lynn
We are so pleased to hear that you found our service to be very efficient and that it was completed in good time. We truly appreciate your positive feedback!
Recommend
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
4. september 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that getting your booking online was easy! It's wonderful that our team member was an exceptional timekeeper, informative, and very professional. We appreciate your high recommendation!
Cancelled twice
After waiting 2 weeks for my original appointment it was the cancelled twice before the new windscreen was eventually fitted
8. august 2026
Besvarelse fra National Windscreens - King's Lynn
We sincerely apologize for the multiple cancellations and the extended wait time for your windscreen fitting. We understand how frustrating this experience must have been. Your feedback is valuable as we strive to improve our scheduling and service.
excellent communication (personal)
excellent communication (personal)
on-time arrival
efficient job
25. august 2026
Besvarelse fra National Windscreens - King's Lynn
We're so glad you appreciated our team's communication, punctuality, and efficient work. Thank you!
Satisfied customer
Very pleasant guy, communication was good, really pleased with the work carried out.
25. august 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that you found our team member pleasant and that communication was good. Thank you for your wonderful feedback and for acknowledging the work carried out!
Poor repair on chip in window
Poor repair on chip in window, actually looked worse after the repair, so now having to get windscreen replaced, if it wasn’t repairable surely they could have said before attempting it, but no 2nd chance at the repair means a full replacement
18. august 2026
Besvarelse fra National Windscreens - King's Lynn
We are very sorry to hear about the unsatisfactory repair to your window chip and that it has led to needing a full windscreen replacement. We appreciate your feedback.
Easy to book and friendly staff at…
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed to pay excess. Located on industrial estate but within walking distance of coffee and industrial area whilst waiting.
14. august 2026
Besvarelse fra National Windscreens - King's Lynn
We're delighted to hear that booking was easy and our staff were friendly. It's great that the work was done promptly and that you found the online payment convenient. Thank you for your positive feedback!
Great service from start to finish
Easy to book and was sent several reminders about my appointment. On booking in on the day, staff were friendly and helpful explaining things clearly. Great service overall. Would recommend.
1. august 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that booking was easy and that you received several reminders. It's wonderful that our staff were friendly and helpful, explaining things clearly. Thank you for recommending us!
They completed the job quickly and they…
They completed the job quickly and they were friendly
30. juli 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that the job was completed quickly and that you found our team friendly. Thank you for your wonderful feedback!
Excellent service
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness of the work was excellent. I would definitely recommend.
10. juli 2026
Besvarelse fra National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received excellent service from our friendly staff and that your car was returned sooner than expected. It's great to know that the work was completed to a high standard of cleanliness, and you would recommend us.
Friendly and welcoming staff.
Friendly and welcoming staff.
Good job done by the technician.
Car left clean. All good!
24. juli 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that our staff were friendly and welcoming, and that our technician did a good job. It's wonderful that your car was left clean! Thank you for your kind feedback.
Besvarelse fra National Windscreens - King's Lynn
We are so pleased to hear that you found our work to be really helpful, quick, and efficient. We truly appreciate your positive feedback!
Great service.
Very friendly, helpful and efficient staff. Very happy with excellent service I received. Great communication during the whole process.
21. juli 2026
Besvarelse fra National Windscreens - King's Lynn
We're so pleased to hear that our staff were friendly, helpful, and efficient. It's wonderful to know you were very happy with the excellent service and great communication throughout the process!
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