Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... Se mere
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I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... Se mere
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Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... Se mere
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A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Elgin
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 6, The Wards, IV30 6AA, Elgin, Moray, Storbritannien
- 01343-730-054
4,3
Fremragende
257 anmeldelser
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Besvarelse fra National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Slick service
Making appointment was very easy on line, the work was done well and on time.
9. juli 2025
Besvarelse fra National Windscreens - Elgin
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Besvarelse fra National Windscreens - Elgin
We're happy to hear that your experience was quick and easy, and that you are pleased with the work. Thank you for your feedback!
The lad who looked after us was…
The lad who looked after us was charming. His timings were spot on, he pointed us towards a coffee shop where we could wait, and he kept us informed of progress. The work was done to my satisfaction.
The only small negative was that the depot was not clearly signposted from the road.
4. juli 2025
Besvarelse fra National Windscreens - Elgin
We're glad you enjoyed your experience and appreciate your kind words about our colleague's service. We will review the depot's signage to improve visibility. Thank you for your feedback.
Poor service for windscreen replacement
The calibration on my windscreen was unsuccessful so I was told I would be contacted the following week to bring my car in again. That has not yet happened after 2 weeks. I have tried to contact the Elgin branch but all I get is music. I stayed on my phone for 12 minutes and all I heard was mindless music. Decidedly unimpressed and still waiting!!!
4. juli 2025
Besvarelse fra National Windscreens - Elgin
We apologize that the recalibration was unsuccessful and for the difficulty reaching our branch. We appreciate your feedback and will investigate the communication issues to improve our service. Thank you for your patience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very friendly experienced technician
Very friendly experienced technician, who got the job done very quickly.
30. juni 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that the technician was friendly and efficient. We appreciate you taking the time to share your positive experience with us!
Windscreen replacement …
Dean at your Elgin branch gave great customer service and did a grand job of replacing my cracked windscreen
24. juni 2025
Besvarelse fra National Windscreens - Elgin
We appreciate you taking the time to share your positive experience! We're glad to hear that you were happy with the excellent service and windscreen replacement.
Site we’re great in rebooking me in…
Site we’re great in rebooking me in after booking online and finding they couldn’t do in morning as requeste.
26. juni 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that we could assist you with rebooking after the initial scheduling conflict. Thank you for your positive feedback and for taking the time to share your experience!
Fast appt at home and quickjob
26. juni 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that you had a fast appointment at home and a quick job. Thank you for your positive feedback; we appreciate it.
From getting organised to get…
From getting getting organised to get the windscreen fitted was very effective swift and straightforward the gentleman who done my windscreen was very helpful and very outgoing. He certainly did do a cracking job
16. juni 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that the process, from organization to windscreen fitting, was effective and straightforward for you. We appreciate your kind words regarding the helpfulness and outgoing nature of our team member and the quality of their work. Thank you!
Very poor service
Very poor service, was told it would take 4 hours max and it took 6, the messed around for an hour to try and decide if it was the correct screen, also my leather dashboard has been damaged
17. juni 2025
Besvarelse fra National Windscreens - Elgin
We regret that the service took longer than expected and that there was damage to your dashboard. We appreciate your feedback and will investigate these issues.
The staff are what makes Elgin great
The staff are what makes Elgin great. The lad completing the job went out the way to make things easy for me to get the job completed.
15. maj 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that our staff made your experience great! We appreciate your positive feedback and are glad the work was completed to your satisfaction.
Besvarelse fra National Windscreens - Elgin
We appreciate you sharing your experience with us, and we are so glad to hear that you were satisfied with our service.
Called 4 times got different answers
Called 4 times got different answers, they then cancelled windscreen, I then had to pay for another mot as was not fitted within time frame.
3. juni 2025
Besvarelse fra National Windscreens - Elgin
We appreciate you bringing this to our attention. We're very sorry to hear about the multiple conflicting answers, the cancellation, and the extra MOT. We'll review this.
Great service with friendly experienced engineer
Great service with friendly experienced engineer.
22. maj 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your positive feedback! We're happy to hear you enjoyed our service and found our engineer friendly and experienced.
Top Class for Glass!
Chipped windscreen repaired, no fuss, no issues and full explanation of the process. The communication from start to finish was excellent, regular updates regarding the appointment and whereabouts of the technician. The technician must be praised for his professionalism and his courteous and respectful attitude towards both, me and my baby! The baby being my car 😉
Highly recommended without hesitation
6. maj 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your kind words and are thrilled to hear about your positive experience. It sounds like you had a seamless and stress-free repair process. We're delighted to know that our technician's professionalism and courteous demeanor made the experience even better. We strive to provide excellent customer service and are happy to know that we met your expectations.
Once again I took a day off work for a…
Once again I took a day off work for a different car and once again there was an issue, last time the screen hadn't even been ordered and this time the screen was wrong. Then they came to my house and tried to fit wipers which I never asked for and when they weren't fitted I still got an invoice for so had to do more chasing around.
25. april 2025
Besvarelse fra National Windscreens - Elgin
We understand your frustration with the recent experience. We strive to provide a seamless and positive experience for all our customers. We appreciate you bringing this to our attention and will use your feedback to improve our processes. We are committed to ensuring that future interactions meet your expectations.
The window wasn't cleaned ,after…
The window wasn't cleaned ,after fitting. I had booked a day off work for replacement to be fitted got a email on the afternoon of the day before to say appointment had been cancelled .
23. april 2025
Besvarelse fra National Windscreens - Elgin
We understand your frustration with the recent experience. We strive to provide excellent service and are disappointed to hear that your appointment was cancelled with such short notice. We will investigate this matter further to ensure that similar situations are avoided in the future.
Everything went to plan,fitters were…
Everything went to plan,fitters were nice,was ready in good time
18. april 2025
Besvarelse fra National Windscreens - Elgin
Thank you for your positive feedback! We're pleased to hear that everything went to plan and that you found the fitters to be nice. We appreciate you taking the time to share your experience.
Quick Fix Windscreens for
Very helpful and pleasant. Job was completed sooner than I expected. No hesitation recommending services to others
15. april 2025
Besvarelse fra National Windscreens - Elgin
Thank you for your kind words and positive review. We are delighted to hear that you found our team helpful and pleasant, and that the job was completed sooner than expected. We strive to provide a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
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