Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... Se mere
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I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... Se mere
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Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... Se mere
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A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Elgin
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 6, The Wards, IV30 6AA, Elgin, Moray, Storbritannien
- 01343-730-054
4,3
Fremragende
257 anmeldelser
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Technician was so friendly and went out…
Technician was so friendly and went out of his way to help me and should be recognised for this.
The waiting area leaves a lot to be desired though! No refreshments and it was really cold and I'm hardy! So go prepared if you are waiting for the full time whilst your vehicle is being worked on.
18. februar 2026
Besvarelse fra National Windscreens - Elgin
We appreciate you acknowledging our technician's helpfulness. We'll certainly recognize them for their great service! We regret the waiting area was not comfortable. We will look into improvements to make it more pleasant. Thanks for your feedback.
Great staff very quick and helpful
10. februar 2026
Besvarelse fra National Windscreens - Elgin
We appreciate you sharing that our staff was helpful and quick! We are so happy you were pleased with us.
Staff are extremely friendly and the…
Staff are extremely friendly and the service is next to none. However, the tracking app isn’t always accurate and when it’s windy your appointment could be cancelled.
6. februar 2026
Besvarelse fra National Windscreens - Elgin
We appreciate your feedback and are glad the staff and service impressed you. We'll look into the tracking app's accuracy and appointment cancellations due to wind.
They could get in touch with me to…
They could get in touch with me to Finnish the calibration required to complete the job on my car!
2. februar 2026
Besvarelse fra National Windscreens - Elgin
We apologize that we have not contacted you to complete your car's calibration. We'll look into this matter and work to improve our communication.
Professional
Arrived on time, informative on procedure and timescale, professionalism at its best.
23. januar 2026
Besvarelse fra National Windscreens - Elgin
We appreciate your positive feedback! We're so happy to hear that the service was punctual and informative and that you experienced the highest level of professionalism.
The windscreen was very dirty both…
The windscreen was very dirty both inside and out..The outside has eventually cleared but inside is very difficult for me to clean as I am elderly and disabled.
20. januar 2026
Besvarelse fra National Windscreens - Elgin
We regret the windscreen's condition caused difficulty, especially given your circumstances. We'll address this with our cleaning team to improve our service. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great Customer Service
Advised me that the replacement windscreen ordered in was damaged prior to my appointment. This prior notice was appreciated and the employee that rearranged my fitting couldn't have been any more helpful or polite over the phone. The rearranged appointment was at my home address rather than the garage and was carried out in a quick and clean manner. Excellent service.
29. december 2025
Besvarelse fra National Windscreens - Elgin
We appreciate you sharing your experience. We're happy to hear that you were notified about the damaged windscreen and that the rescheduling process was handled so well. We're glad the service at your home was quick and clean.
Technician was very good at keeping in…
Technician was very good at keeping in touch with me.
21. november 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that our technician kept you informed. Thank you for your positive feedback; we appreciate it very much.
Besvarelse fra National Windscreens - Elgin
We're happy to hear that you had such a wonderful experience from beginning to end. Thank you for your positive feedback!
Easy and no complications windscreen…
Easy and no complications windscreen looks good too
28. oktober 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that the windscreen installation was easy and complication-free, and that you are pleased with its appearance. Thanks for your feedback!
Besvarelse fra National Windscreens - Elgin
We appreciate you sharing! We are so happy you were pleased with our great and polite service. Thank you very much!
Poor customer service at garage
Very unprofessional customer service. I trurned up on time to find Dean on mobile to his superior having an argument regarding changes to how they are to fit screens and tooling, amongst other issues.
After waiting for 15 minutes I asked" should I come back" he attended to my car. Upon return 2 hours later, he then took another call from superior and carried on the argument, swearing and I thought he was going to walk off the job. I felt very uncomfortable. The glass was fitted, he argued with me that my dash camera wasnt working, i knew it was as its was 2 hours earlier, he then realised that it was his error. I wouldnt like to return as although the screen was fitted, the customer focus and professional behaviour was non existent. Auto glass are much better.
18. oktober 2025
Besvarelse fra National Windscreens - Elgin
We appreciate you bringing this to our attention. We are sorry to hear that your service experience was unprofessional and uncomfortable. We'll address your concerns about the behavior and the dash camera issue internally to ensure better customer focus in the future. Thank you for your feedback.
Great Service and really nice guy
Great Service and really nice guy who changed my windscreen would definitely recommend the Elgin branch
17. oktober 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your positive feedback! We're happy to hear you received great service at our Elgin branch and that the windscreen replacement was completed by a nice person.
Couldn't have been better
Excellent service with good communication and very friendly and efficient mechanic.
30. september 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your positive feedback! We're so glad you received excellent service with good communication from our very friendly and efficient mechanic.
Really good customer service
Really good customer service. Came to look at a chip, found a crack and had to replace the window. Found a time to suit me and did the work quickly and well. Excellent service 👏
29. september 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your positive feedback. We're happy we could accommodate your schedule and provide efficient, high-quality service by replacing your windshield. Thank you!
I did NOT get my 1st appointment after…
I did NOT get my 1st appointment after travelling 36 miles to Elgin depot and back on Monday. No windscreen or wipers were ordered. It was rearranged for the Thursday! All went well,happy with outcome after my complaint & compensation.
18. september 2025
Besvarelse fra National Windscreens - Elgin
We regret your initial appointment required rescheduling and appreciate your patience. We're glad the issue was resolved to your satisfaction on Thursday, and you were happy with the compensation offered for the inconvenience.
Small branch - don't use if your car is slightly bigger
The windscreen replacement and staff were fine. Don't know if it's because i used the online service
The branch size made it a nightmare for organising. Delays with the appointment, no flexibility with storage and the looming threat of parking fines means we won't use them again
22. august 2025
Besvarelse fra National Windscreens - Elgin
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the appointment scheduling, storage limitations, and parking concerns due to the branch size. We'll review these issues to improve our service.
speed and comminication
7. august 2025
Besvarelse fra National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Tthe guy who i meet there was…
The guy who i meet there was friendly..excellent communication skills
11. juli 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that the person you interacted with was friendly and had excellent communication skills. Thank you for sharing your positive experience with us!
The guy was super nice and helpful
The guy was super nice and helpful, screen replaced quickly :)
7. juli 2025
Besvarelse fra National Windscreens - Elgin
We're happy to hear that you had a positive experience! We appreciate your feedback and are glad the screen replacement was quick and helpful.
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