Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... Se mere
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Se, hvad kunderne siger
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... Se mere
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National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... Se mere
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While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Chelmsford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, Storbritannien
- 01245-830581
4,5
Fremragende
628 anmeldelser
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Besvarelse fra National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Under The cracked screen they had a surprise…
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new screen.
11. august 2026
Besvarelse fra National Windscreens - Chelmsford
We're so happy to hear that our team was able to expertly handle the unexpected trim clip issue during your screen replacement. We always strive to provide thorough and attentive service, and we appreciate you recognizing our efforts. Thank you for your wonderful feedback!
Easy to make the appointment
Easy to make the appointment, technician arrived on time and made a good job.
10. august 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear that making the appointment was easy for you and that our technician arrived on time and did a good job. Thank you for your wonderful feedback!
The staff broke my wing mirror and lied…
The staff broke my wing mirror and lied stating the windscreen they replaced was a different shape that’s why my mirror was loose. A very poor service. I wouldn’t give them any stars at all, but it wouldn’t let me do that
7. august 2026
Besvarelse fra National Windscreens - Chelmsford
We are very sorry to hear about the issues you experienced with your wing mirror and the explanation you received. We appreciate your feedback.
Great service all done on time
Great service all done on time by friendly and professional staff.
7. august 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased you experienced great service, all done on time, and found our staff friendly and professional. Thank you for your wonderful feedback!
Repair carried out on my Ford Kigali…
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
30. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear the repair on your windscreen was quickly done at your local unit, all within an hour of your arrival. It's wonderful that our staff were very helpful and friendly, and that you received top service!
Besvarelse fra National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Chelmsford
We're so glad to hear that everything was explained clearly and that you had no issues. Thank you for your positive feedback!
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear that you experienced very efficient service and found our staff friendly and helpful. Thank you for your wonderful feedback!
Besvarelse fra National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good experiance
Good experiance, no problems all done on time. Staff friendly and proffesional
17. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased you had a good experience with us, that everything was done on time, and that our staff were friendly and professional. Thank you for your kind feedback!
Besvarelse fra National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He was pleasent & good at his job
14. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear that you found our team member pleasant and skilled at their job. Thank you for your wonderful feedback!
Great company did the job and quickly…
Great company did the job and quickly highly recommend
14. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased you found our company great and that the job was done quickly. Thank you for your wonderful feedback and high recommendation!
The service accorded to me on the day…
The service accorded to me on the day was excellent, the staff were friendly and professional. The standard and quality of service is of high quality.
14. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear that the service you received was excellent and that our staff were friendly and professional. It's wonderful to know you found the quality of service to be high!
Excellent service.
13. juli 2026
Besvarelse fra National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Chelmsford
We are so pleased to hear that you experienced good and efficient service, and that our customer service was great! Thank you for your positive feedback.
Besvarelse fra National Windscreens - Chelmsford
We're so glad to hear that everything was completed quickly and efficiently for you! Thank you for sharing your positive experience.
Booking system terrible, repair center were great
The actual center doing the repair were great and very professional and provided a quality service and quick turnaround for my replacement. The booking and office was a shambles, I booked online via my insurance app, first my booking was in the wrong reg plate which not sure how that happened my phone autocorrects my number plate and it was linked through my insurance. Trying to get it changed took a couple of tries for them to get right reg and customer name but still couldn't find my booking on the portal. Eventually got it sorted but hadn't seen that the confirmation email stated the model of car was a transit van and not a Kuga so had to wait another 2 weeks before it could get done. Even in person the repair guy struggled to find my vehicle so the system they use seemed to be clunky even though on the booking I had confirmed the vehicle make, model and reg.
14. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We appreciate you sharing your experience and feedback. We're truly sorry to hear about the difficulties you faced with the booking process, including the incorrect registration and vehicle model. We understand how frustrating it must have been to wait longer for your repair. Your comments highlight areas where we need to improve our system and communication.
Quick and efficient
The staff were friendly and helpful and had the windscreen replaced quickly.
8. juli 2026
Besvarelse fra National Windscreens - Chelmsford
We're so pleased to hear that our staff were friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind words!
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