Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... Se mere
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Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... Se mere
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The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... Se mere
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He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Carlisle
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, Storbritannien
- 01228-420-026
4,6
Fremragende
403 anmeldelser
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A very friendly prompt communicative…
A very friendly prompt communicative gentlemen. Got on with the task and completed it a lot quicker than I expected. He did a fantastic
26. august 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that the work was completed quickly and to your satisfaction. We appreciate you taking the time to leave us such fantastic feedback!
Fast efficient job.
19. august 2025
Besvarelse fra National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Booked on a Friday when at home but came to our holiday park in the lakes where we were staying the following Tuesday. On time and repair completed in half an hour. Excellent!
19. august 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that our service met your needs while you were on holiday. It's great to know that we were on time and completed the repair quickly. Thank you for your positive feedback!
Went to Carlisle at 8:30am, wish I never
Went to Carlisle at 8:30am, told 4 hours but normally less. Still sat there at 1:30pm people came in after me and complained like mad to the manager at Newcastle and got skipped to the front of the line.
No mobile vans have the ADAS system and only 1 at the workshop, manager said they cost 7 grand and can’t afford it. Had to travel 45 miles for 5 mins on the ADAS calibration. Absolute joke yet auto windscreens have them in there vans. Next time I will pay more insurance excess never to use this company again.
Staff never spoke only to ask if I was leaving the keys. Never said sorry for the delays. Just car is ready and don’t wash for 2 days. Great customer service NOT!!!
Totally avoid for sure
5. august 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Carlisle
We appreciate you sharing your experience. We're sorry about the long wait time and the issues you encountered with the ADAS calibration and communication. We'll review your feedback regarding service delays, ADAS availability, and communication to improve our customer experience. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Technical was brilliant
Technical was brilliant, didn't take no time at all. Great service would recommend to anyone
29. juli 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to hear that the technical service was efficient and quick. It's great you would recommend our service.
Everything went according to plan
Everything went according to plan. I was told I had to leave it for the morning in case it was not straight forward but very pleased when they contacted me shortly after an hr to say it was ready.
23. juli 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that everything went according to plan and that you were contacted shortly after an hour. We appreciate you taking the time to leave us this positive feedback!
The booking system was super easy to…
The booking system was super easy to use. The staff were really professional and the service was quick. Thank you so much!
28. juli 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your positive feedback! We're happy the booking system was easy to use, the staff were professional, and the service was quick. Thank you so much!
Excellent to deal with
Excellent to deal with, keep you informed and the person who dealt with us at Carlisle was very pleasant, helpful and polite.
27. juli 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that you had such a positive experience. It's great to know that our team kept you informed and provided excellent service. Thank you for your feedback!
Excellent service from Nathan at the…
Excellent service from Nathan at the Carlisle branch, very helpful
25. juli 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that you had such a positive experience at our Carlisle branch. We appreciate you taking the time to share your feedback.
Words to describe the service…
Words to describe the service efficient, reliable, experienced, professional with a human touch.
18. juli 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your positive words! We're so happy to hear that you found our service efficient, reliable, experienced, and professional, with a human touch.
Besvarelse fra National Windscreens - Carlisle
We are happy to hear that you found our service efficient and friendly. Thank you for your positive feedback!
Besvarelse fra National Windscreens - Carlisle
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with our communication and service.
Excellent customer service
Excellent customer service. Job really well done, efficient and speedy. Thank you.
8. juli 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your positive feedback! We're delighted to hear you received excellent customer service and that you were pleased with how efficiently the job was completed.
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that our service was helpful and quick for you! Thank you for your positive feedback.
Excellent service
I was kept in the loop about arrival time and could “track” the windscreen technician as he was travelling to my location. This meant I was stuck in the house all day waiting and could carry on as normal. The technician even rang to let me know he was half an hour away. When he arrived he was friendly and made the repair quickly and carefully. Can’t recommend National Windscreens enough.
1. juli 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that you were informed about the arrival time and could track the technician. We're also glad the technician was friendly and efficient. Thank you for recommending us!
A good reliable company
A good reliable company. Professional and friendly. My chipped windscreen was replaced without a great deal of fuss.
3. juli 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate you taking the time to share your experience. We're happy to hear that your windscreen replacement was professional, friendly, and efficient. Thank you!
The representative of your company was…
The representative of your company was friendly and informative.
4. juni 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your feedback! We are happy to know that our representative was friendly and informative. Thank you for taking the time to share.
Besvarelse fra National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly service and quick
Easy to book vehicle in & appointment check in good. Friendly staff and informed as soon as screen changed. Work done to a high standard.
30. maj 2025
Besvarelse fra National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear that booking your vehicle was easy, the check-in was good, and our staff were friendly and informative. We're glad the work was completed to a high standard.
Took all the hard work out of replacing…
Took all the hard work out of replacing the window, came and collected my car and bought it back to my work place
29. maj 2025
Besvarelse fra National Windscreens - Carlisle
We're happy to hear that our service made your window replacement easier! We appreciate you taking the time to share your positive experience with us.
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