Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... Se mere
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Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... Se mere
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The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... Se mere
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He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Carlisle
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, Storbritannien
- 01228-420-026
4,6
Fremragende
403 anmeldelser
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Well he turned up as the booking said
Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car there for a day to help it settle before driving anywhere.
Perfect, great to see out of the new windowscreen. Makes the car feel brand-new.
10. oktober 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that our technician arrived on time and carried out the job with such confidence and efficiency. It's wonderful that your vehicle was left spotless and that your new windscreen has made the car feel brand-new. Thank you for sharing your great experience!
Very easy to communicate with
Very easy to communicate with, high standard of work and talks you through everything theyve done
9. oktober 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that you found our team clear to communicate with and that you were kept fully informed about the completed work. It is wonderful to know that you experienced such a high quality of service. Thank you so much for taking the time to share your fantastic feedback with us!
He was kind very polite and took care…
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
10. oktober 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that your technician was polite and took such great care with your vehicle during the windscreen replacement. Thank you for taking the time to share your wonderful feedback with us!
Besvarelse fra National Windscreens - Carlisle
We are so pleased to hear that our team was friendly and that you were kept well updated throughout your experience. Thank you for taking the time to share your great feedback with us!
Stress free replacement of windscreen.
Stress free replacement of windscreen.
Pleasant staff, great service.
29. september 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that your windscreen replacement was a stress-free experience and that our team provided pleasant, great service. Thank you for your wonderful feedback!
Besvarelse fra National Windscreens - Carlisle
We are so pleased to hear that your replacement was completed so quickly and efficiently. We truly appreciate your positive feedback!
Plenty of correspondence regarding the…
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care of my vehicle and couldn’t be more helpful.
22. september 2026
Besvarelse fra National Windscreens - Carlisle
We're delighted to hear that you were kept well informed throughout the process and that our service met your expectations. It's wonderful that our technician was professional, took great care of your vehicle, and provided such helpful service.
Besvarelse fra National Windscreens - Carlisle
We are so pleased to hear that you found everything easy to organize and deal with. We truly appreciate your positive feedback!
Fast and efficient
Fast and efficient. Hope all my car insurance companies use these guy's.
28. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that you found our service fast and efficient. Thank you for your wonderful feedback and kind words!
Excellent Service
This Branch done an excellent professional job replacing my windscreen.
Communication was first class.
Very happy with the work carried out. Well recommended.
9. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that our branch did an excellent and professional job replacing your windscreen! It's wonderful that the communication was first-class and that you are very happy with the work carried out. We truly appreciate your recommendation!
Great experience
Great experience, albeit windscreen took a few weeks to be sent from manufacturer. The service experience at Carlisle National windscreens was efficient, professional and staff were nice lads
21. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that your service experience at Carlisle was efficient and professional, and that our staff were nice. We appreciate your patience regarding the windscreen delivery.
Besvarelse fra National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly
Friendly, helpful staff. Got an appointment convenient to myself. Easily booked online.
14. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased you found our staff friendly and helpful, and that booking an appointment at your convenience online was easy. Thank you for your kind feedback!
Staff were extremely informative…
Staff were extremely informative friendly and kept updated about what he's was doing
Lovely guy
19. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that our staff was extremely informative and friendly. It's wonderful to know you were kept updated and found them to be a lovely guy!
Good service
Good communication throughout the process, Speedy and efficient on the fitting day. All round helpful service from telephone contact through to fitter.
12. august 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that communication was good throughout the process and that the fitting day was speedy and efficient. It's wonderful that you received helpful service from start to finish!
Besvarelse fra National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen was fitted very well but…
Windscreen was fitted very well but they forgot to tell us when it was ready due to lack of staff on the day
20. juli 2026
Besvarelse fra National Windscreens - Carlisle
We're glad the windscreen fitting was well done. We apologize for the communication lapse regarding its readiness due to staffing. We are reviewing our notification process.
Besvarelse fra National Windscreens - Carlisle
We're so pleased you experienced excellent service that was on time and very professional. Thank you for your wonderful feedback!
Excellent service.
The whole experience from the first phone call to getting my windscreen replaced was efficient and friendly.
1. juli 2026
Besvarelse fra National Windscreens - Carlisle
We're so pleased to hear that your entire experience, from your initial phone call to the windscreen replacement, was efficient and friendly. Thank you for your kind feedback!
A difficult rating tbh
A difficult rating tbh, and needs to split into parts, the first part being the service I received when I eventually had the work completed, which was with respect and quality workmanship, however I had the unfortunate issue of having to wait well over a month after the first windscreen was broken before I arrived at the centre some hour away from my home and I was only informed on arrival, I then returned home dissatisfied after being told it would be sorted, unfortunately the earliest appointment was over two weeks away, I rang customer services to be told the fitting centre would contact me to try and get an earlier appointment, no call was ever received, I had to then book my new appointment which was much later.
I expressly asked that I received an oem part which I did not and was told that the insurance company insisted on a cheaper screen!
So when I got my replacement part it was a long time after the initial crack in my screen appeared and this was wholly the responsibility of national windscreens , the repair I believe was done well and the fitter was courteous and helpful , but the experience I had was very much below par.
I will definitely never use this firm again and would pay extra if necessary to avoid them.
Very unfortunate tbh
But thanks to the fitter for his attitude or this would be a much worse review
30. juni 2026
Besvarelse fra National Windscreens - Carlisle
We are very sorry to hear about the significant delays and miscommunications you experienced with your windscreen replacement. We understand your frustration regarding the wait time, the information received upon arrival, and the issue with the OEM part. We appreciate your feedback and will review these points internally to improve our service.
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