Whole thing from start to finish was excellent service and the man was very professional would definitely recommend

Super simple, customer service and communication was great and all swiftly dealt with

I recently used National Windscreens to replace the rear passenger window on my car after it was smashed, and I couldn’t be happier with the service I received.

The technician who attended was excellent—professional, friendly, and clearly took pride in his work. He carefully hoovered up all the broken glass before starting and made sure everything was fitted properly and securely. It was reassuring to see such attention to detail.

What really stood out was how pleasant and approachable he was throughout the visit, which made the whole experience much less stressful. On top of that, I was able to get an appointment much sooner than expected, especially compared to the long wait times I’ve experienced elsewhere with a well known competitor! 😀

Overall, a smooth, efficient, and high-quality service. I would definitely recommend National Windscreens to anyone needing glass replacement.

Friendly staff, excellent care taken

Efficient and easy process

Very reliable and time conscious
I would definitely work with you again

Clear and efficient work

The communication was great and they completed the work to a great standard. Was very easy to book, I hadnt realised I didnt finish the online booking form and they called me the next day and I was able to book my car in quickly.

Really great job thanks

My windscreen was changed quicker than expected very friendly staff

Good service

Didn't turn up to 2 appointments, I had to chase them up, told me Didn't have the windscreen in stock, they had 2 weeks to order it so couldn't understand this, loss of 2 days & wages taking time off work, no compo

A mixed bag - some parts of the experience were very good but some were very disappointing & incredibly frustrating and Nat. Windscreen could certainly look at improving aspects of their service after my experience. After initially booking my car on line for a windscreen replacement I found I had no option but to have the work done at the local repair centre based on the fact that I had lane assistance on the car which needed to be set up at the repair centre. On the day I spent 50 mins driving through heavy traffic to reach the centre. On arrival it was almost 10 minutes before anyone appeared in reception to greet me. After passing across details of my appointment the chap disappeared only to then advise me that unfortunately the replacement windscreen had been damaged in delivery that morning and that the appointment would have to be rescheduled. No phone call to advise me of the problem whilst I was en-route and how is a windscreen damaged on delivery to the centre when this is their daily business🫣. The reschedule meant I had to then push back my MOT causing further frustration and after discussing this with the centre and a reschedule date the chap came out to look at my car only to advise me "We can do this on your drive at home ". To say that I was totally cheesed off was an understatement !! Why advise customers on the online booking system that they must take their cars into the centre to affect repairs and then advise them when they've got there that the work can be done at home !! Something needs to change to easily differentiate which cars need to visit the centre and which don't, when booking online. That aside, when the guys did eventually turn up to complete the work on the drive it was done very efficiently and the communication was good. Just a shame the first visit to the centre was so frustrating, which so easily could have been managed so much better !

They refused to come and secure my car even though they were contacted by my insurance.

It was so beautiful job done and nice clean up they was good people

First customer at the centre 8.15, stayed with the vehicle , didn’t get the vehicle back till 1.15 , the technician was great , but wasn’t told to do my windscreen first , the manager ( temp manager) had no management skills at all and told me we had a 4 hour slot ….. hello, it’s been 5 hours.

The gentleman that carried out the repair was prompt and carried out an excellent job and clean up. I cannot fault him.
My main annoyance is that my vehicle was unsecured on a Birmingham St for five days which was unacceptable considering I was available 24/7 from zero hour.

Good and quick glass replacement