National Car Hub Anmeldelser 

It is difficult to understand the level of apathy this company has towards it’s customers. Especially once they have your money.

It is a story of constantly delayed deliveries. Cars that wouldn’t pass a MOT test on delivery, missing paperwork and evasion.

Long story short, NCH agreed to a full refund. But only after providing them with overwhelming video evidence and a detailed report from the vehicle main dealer.

The main dealer report confirmed the car is not roadworthy and hasn’t been for quite sometime. Yet somehow the vehicle was delivered to me with a current MOT certificate dated three days earlier?

After serving NCH with the very real possibility of legal action. It got them moving….eventually. A date and time was agreed to get a full refund completed. But even then they did everything they could to delay, deny and inconvenience. Although they did pay in the end.

Let me be clear. The whole methodology and operating procedure is not incompetence, laziness or irrational. It is a strategy that is being tactically executed. Designed to deny you your rights, keep your money and frustrate you into submission.

Whilst I have been in this absolute mess with NCH, I have become aware of two elderly couples who are also embroiled in this nonsense. Proving NCH even treat the elderly with this level of disrespect.

I beg you, please do not buy ANYTHING from NCH. It is likely to end in disappointment, frustration and financial loss.

Trust nobody from NCH. You will know when they’re lying, because their lips will be moving.

If you do decide to buy from NCH. They will try to make you pay via Atoa (or possibly another payment platform). WHATEVER YOU DO….make at least part payment by credit or debit card. At least then you have some form of financial protection.

Avoid this place at all costs! Sold me a car with a safety recall outstanding which is illegal and also left the previous owners belongings in the glove box including a pill tray which had prescription medication in.
I paid the deposit for a ford kuga hybrid on Tuesday and collected it on Thursday as they were going to do a MOT on it. On the day i collected it they told me the car had no logbook and that they had to tax it. They wanted my bank details to send to 'some guy' who would go to the post office and tax the car. I didn't feel comfortable handing out my bank details so they said I could transfer them the money and tax it. About 30 mins later they brought me the car keys and a photo of the receipt from the post office and said I was all done and good to go. No walk around the car to make sure I was happy. Something just seemed off. I got home and was looking around the car.. I realised the charging cable and the parcel shelf was missing. And when I looked in the glove box there was someone else's belongings in there including fuel cards, a dirty face mask, an envelope with someone's name and address on, a keyring with a child on and the pill box with prescription medication which was highly dangerous. I dread to think what could have happened if my young daughter had got hold of them. I phoned them straight away and told them about the missing items and what I had found in the glove box. They said they would speak to the team and get back to me. I waited a few hours and phoned again. They still said they were waiting for them to get back to him. Didn't hear off them that day. So the next morning I went back to them. Spoke to the sales manager. There was no apology for the missing items and the car not being thoroughly checked and cleaned prior to the sale. He passed us onto the aftersales team. The after sales manager came to speak to us. After some discussion she gave us the charging cable, ordered a new parcel shelf and agreed to pay for a full valet. Again no apology about the items in the glove box and didn't even offer to take them off us.
That night I put my car on charge but it wasn't working. We googled it and it said the car might have a recall so I went on the gov website where it said the car had a safety recall. I phoned Ford the next day who confirmed the recall was due to the battery.
I took the car straight back on saturday for a full refund. Again I was met with the after sales manager who asked how I found out about the recall. I told her you can check on the gov website. She was very rude. Just kept walking off with her phone when I was still speaking to her. I told them I wanted a refund today and was told I couldn't have a refund because it was Saturday and that I would have to wait until Monday. I stood my ground and said I wanted the refund that day as I'm not driving the car again with a safety recall on. I told her to phone her manager as I'm not leaving without a refund. She came back 5 minutes later and told me they will give me a full refund if I email my account details to the aftersales team. She then asked for the keys and paperwork which my husband passed to her and she started to walk off. I told her she can leave the keys with me until the money was back in my account. She rolled her eyes and aggressively threw back the keys and paperwork.
So if you are thinking about buying a car from national car hub then think again. They are an absolute disgrace and their customer service skills are something else. They clearly don't care at all. Not one single apology from any of the team we spoke to. And if they do try and fob you off saying they can't give you a refund on a weekend then don't take no for an answer because they absolutely can.

Bought a car from National Car Hub and the experience was smooth from start to finish. The team were professional, answered all my questions, and made everything easy. Very happy with the car and the service.

Excellent service had my car in 48 hrs

Love my new BMW that I purchased from here last month! Car is spot on and they got me a great finance deal! 100% recommended!

Really good service, David was really helpful thought the process!

Easiest car purchase ever!!!

Really great service from start to finish, I couldn’t fault it. Holly was brilliant, and just as excited as me for my new car, a fab test drive companion. She was expecting me for my appointment and ran through everything I needed. She was friendly, knew her stuff and a pleasure to deal with. Thanks also to Dan and Chris for their knowledge and efficiency. I wouldn’t hesitate to recommend NCH Walsall.

Stay Away!

Completed the purchase of a Citroen C3 Aircross just before Christmas with came with a 6 month warranty. Immediately had an alarm issue and was referred to the warranty but due to the time year there was no availability.

Called after Christmas after the electrical issues had worsened (power steering locking, wing mirrors folding in mid drive, complete loss of power mid drive) to find most of the repairers could not do electrical work and when describing the issue to the 1s that could I was told it would have to go back to a main dealer.

Notified NCH and was told they could get me in for a diagnostic in 2weeks. The fault worsened still until I had no power whatsoever so an AA breakdown engineer attending the vehicle. The engineer discovered the main live wire to the fuse board was not connected properly causing the fuse board to melt and fuses to blow, he also commented advising on it being a good job it was a loss of power and not an electrical fire! The engineer then advised the battery had a health of 20% and that it needed to changed immediately.

I advised NCH of the above but they would not move on the original date set nor provide a courtesy car. Eventually the finance company themselves got involved and arranged a pick up of the vehicle and a courtesy car. The courtesy car had its own issues: unable to lock, no rear wiper and now the clutch has gone completely making the courtesy vehicle unsafe to drive.

In terms of the original vehicle, the AA engineer provided a report, which in turn was provided to NCH detailing the issues and recommendations. NCH did their own diagnostic and simply changed a sensor in the bonnet to address the alarm issue while ignoring the other issues listed by the AA. They then chased to collect the vehicle to which I refused until the listed issues were addressed. They then threatened me with storage costs something I’ve now found out they’re unable to do through the finance company. When challenged on not completing the repairs they advised their in house technician saw nothing wrong with the battery or melted fuse board but would not come forward with this internal report.

As of today 16th Feb 2026, I am without the vehicle I purchased and instead have a courtesy car that cannot be driven due to its own issues and I’m in the dark completely as to whether the issues will be addressed and when.

I would urge everyone to stay way clear of this dealer moving forward and have implored the finance company to do the same!

Avoid at all cost this is my experience with national car hub.
After searching for weeks we thought we had found my wife's perfect car a 2017 peugeot 3008 gt in bronze ( LP17BZX ), rang and arranged to view the car all seemed to be going well.
11/1/26 - travelled over a hour to get to the show room, was spoken to briefly and asked to take a seat while they got the keys, after sitting there for 30 mins was approached and told the keys were in the workshop and they dont have access to them, so we were took to look around the outside of it then taken back inside where against my better judgement we paid £250 to take the vehicle off sale and we were told the car would be ready in 7 - 10 days.
Was called during the following week and told that it would be ready for the weekend.
17/1/26 - travelled to the dealership we were asked to take a seat, after waiting a while they came with the keys for a road test, we pulled out from the dealer and made it no more than 2 or 3 minutes down the road and I was already being told " if it feels ok we can go back and sort the paperwork " in a slightly pushy tone,
We turned round and went back and to be fair it drove and felt perfect so we went back and sorted the paperwork paid £11795 and we were on our way.
Halfway back and found out the front washers didnt work which was annoying as still had 40 mins drive on the motorway and couldn't clean the windscreen, took the car to my work where it was being kept till the following Friday as that was when the insurance was starting.
18/1/26 - went to work to look at the washers ( being a mechanic myself for 25 years) , bearing in mind this was supposed to of had a full service found the washer pipe totally disconnected which i reconnected myself, then noticed dried engine coolant all over the engine bay and coolant level low along with oil residue everywhere and now the indicator stalk wasn't self canceling, not the best start in owning the vehicle so emailed Dan straight away.
21/1/26 - emailed Dan again as I had now noticed the number plate light lenses were missing. Received a call and was told they would find out what was happening about my complaint and call me back ( no call received ).
22/1/26 - called again and was told someone would call me back ( no call received).
Received email stating the car would need to come in but wouldn't be till the 11/2/26.
After numerous phone calls back and forth was told that not all the issues were covered under the warranty so after getting fed up of being passed around i ended up ordering new number plate lights and sorted as many issues as I could.
3/2/26 - new faults started, now the heaters inside were only blowing hot on the drivers side and wouldn't change to cold and now also noticed engine coolant going down and the pipes rock hard ( over pressurised ), so knowing how bad the response is from them I paid and fitted a new coolant cap to rule out a faulty cap but no change, was starting to look like headgasket failure, emailed aftersales was told to contact aa warranty.
Contacted aa was told I would have to book it in and get it investigated and a report sent to them before they could authorise any work, which after calling round garages was proving to be more difficult as was looking over 2 weeks before could fit it in. Car now parked up and unusable.
6/2/26 - after sitting and thinking and speaking to my finance company it was decided to just reject the car and let them have it back as still waiting my 30 days and losing total faith in the car. Informed national car hub and told them that they would need to collect it as im not willing to drive it that distance which they agreed to after having an awkward phone call.
9/2/26 - car collected.
During the short time of owning the car, the help from them was awful I was fighting to get a £55 refund the whole time which I kept being told had been processed which I didn't actually get back to after the vehicle went back and was sent with the rest of what I was owed. The car had £50 of diesel put in just before it had to be parked up which I requested reimbursement and still had nothing back and all emails being ignored.
I now know the logbook was never processed.
extremely poor experience, poor aftersales assistance, cars arnt worth the money you pay, paperwork not processed.
Just feel robbed due to the money lost and unnecessary out of pocket expenses now incurred.

Very knowledgeable and non pushy at all.
Great experience all round.
Thank you Holly

As with many of the other negative reviews I have had nothing but issues with the car I purchased from National Car Hub. They started within the first 3 weeks and over the last 27 months they have just continued. In my experience National Car Hub do the minimum possible to the car when you report a fault, sometimes just clearing it off with no actual investigation into the issues. The After Sales Team are pretty much none contactable, they don't call when promised, they don't answer the phone, they don't return calls and they don't answer emails (several response to reviews here have suggested people email After Sales, but in my experience there is little point as you get no response. After almost 2 years of issues they did replace my DPF, after I paid for an independent inspection that confirmed it had disintegrated, they did not however clean the rest of the systems, claiming it was not needed as the DPF was new, despite the inspection clearly stating it was needed to avoid further issues. My repair managed to last 3 days before the car was making a terrible noise while driving on the motorway, I took it back, they confirmed a hose had blown off. They just reattached it, Then days later the car started to produce a large amount of black smoke from the exhaust, I took it back, they changed the oil and tried to blame my driving style. I paid for an independent inspection again which clearly stated the issues were mechanical fault and nothing to do with my driving style. I took the car back again. They have now had it 5 weeks, I do have a courtesy car but it is awful, with the noises it makes I am pretty sure it is not roadworthy. National Car Hub have said they replaced the DPF therefore they will not do anything further, even though they did not clean everything, the hose blew off and the smoke only started after both of these things. They have failed to answer the phone, return calls or respond to emails for 2 weeks. It has got to the point that the Finance company is involved, they have failed to respond to them either. Thankfully there are things in place if their lack of response continues and hopefully I will be able to reject the car even if National Car Hub continue not to respond. The last 27 months have, in all honesty, been exhausting. The number of trips I have done in a sub standard courtesy car has been ridiculous. From the other reviews I have read it seems that National Car Hub fail to do any real checks on the cars they sell. I did try and call the Motor Ombudsman but apparently they are not registered with them.
I wouldn't recommend National Car Hub to anyone if you want to be sure you are purchasing a reliable vehicle.

We purchased a vehicle from National Car Hub in November we didn’t receive it until December 6th and experienced issues from the very start. Collection of the vehicle was delayed by weeks due to faults that allegedly required major work (front and rear differential replacements). The previous MOT had also flagged potential oil leaks.

Shortly after finally collecting the vehicle, it developed serious issues including large oil leaks, repeated “Restricted Performance” warnings, and reliability problems that made the car unsafe and unusable. The vehicle went back to the dealer multiple times and was returned to us on several occasions with assurances that it had been repaired, road tested, and cleared of faults — only for the exact same issue to reappear immediately, often on the next cold start.

Communication throughout was poor, inconsistent, and often misleading. Promised diagnostic reports were not provided when stated. We were repeatedly left without a vehicle for extended periods, despite having children and relying on the car for work.

The courtesy vehicle provided was itself not fit for purpose, including a fault where the passenger window became stuck open, leaving the car insecure overnight.

After the final “repair”, the dealer again confirmed the vehicle was fixed and had been test driven extensively. The next morning, the restricted performance fault returned yet again. At that point, confidence was completely lost and the vehicle had to be formally rejected.

Overall from December 6th - 31st January we spent 15 days driving the vehicle!

This whole experience caused significant stress, inconvenience, and financial impact. Based on our experience, I would strongly advise others to proceed with extreme caution. The lack of effective repairs, transparency, and aftersales support was deeply disappointing.

Thank you so much for your professionalism and your patience.
We are loving the car so much! I can highly rate this business! 🙏🏼🙏🏼🙏🏼
Thank you Holly and your manager.

I placed a deposit on a car on the 9th and was told it would be ready within 10 working days. During that entire period, I did not receive a single update from the dealership. Every 2–3 days I had to chase them myself, only to be told repeatedly that the car was “in the workshop waiting for parts,” ranging from a steering wheel sensor to other issues.

After 12 days of this, I was told the car would finally be ready on day 13. When I called for confirmation, I was promised a call back within the hour. Three hours passed with no contact, so I called again, understandably frustrated — especially as I had already arranged insurance for the vehicle.

Instead of a professional response, the man I spoke to told me to “lower your tone or come see me in person,” then threatened me and hung up. When I called back to ask who I had spoken to, no one could or would tell me.

At that point, I cancelled the purchase entirely.

Based on my experience, this is a dodgy dealership selling questionable cars, with constant excuses and zero accountability. I purchased a car from another dealer within 24 hours, which shows this situation was entirely avoidable.

The only reason this place appears to be functioning is because of Abigail — without her, I genuinely believe it wouldn’t be running.

Avoid this dealership at all costs

I bought a Jaguar XE from National Car Hub in May of 2024 which developed power delivery issues almost immediately.

After raising this with them they avoided me like I was an ex girlfriend. Never once proactively contacting me. Every update was me chasing them, again and again and again.

When I eventually got them to look at the car, it was just lies about parts being on order for two more months.

Then when they eventually had the car in to carry out the works, they changed the water pump. Nothing to do with what I reported.

Then it was more lies that I never told them what the issue was.

To make matters worse, after they left a document in the car which corroborated my story, they later accused me of fraudulently creating it.

When I escalated the issue it was more lies that they'd never even seen the car post sale.

Eventually I had to go all the way to the Financial Ombudsman Service who ruled entirely in my favour. A process that's taken the best part of two years!

This isn’t just bad service... it’s dishonest, evasive, and borderline abusive. I wouldn’t buy a bicycle pump from them, let alone a car.

Made a appointment to see a car they had for sale. On arrival for the appointment after a 36 mile trip was told the car wasn't on site and was away being "prepped" To be fair the salesman was very apologetic but why wasn't i called to save me a 72 mile round trip and 2 gallons of fuel wasted. Will not be returning as I've now purchased a car from somewhere else.

If I could give 0 or minus stars I would!

AVOID AVOID AVOID!!!! National Car Hub sell faulty cars and don’t take any responsibility for it!

I purchased a car in September 2025 and have had nothing but problems with it. Problems that were on the car when they sold it to me but National Car Hub disguised them.

Their sales representatives are rude and dismissive and have the attitude of a 12 year old.

The after sales staff are horrendous and take no responsibility.

CHANDRA THE AFTERSALES MANAGER is a joke to the company and refuses to answer basic questions on a phone call. I have had to start recording all my call with this company as they are honestly horrific and lie constantly.

The vehicle they sold me, has had endless faults with the thermostat, has constant moisture in the car where mould has started to grow on the seats and the car stinks of mould and damp. They sold the car to me telling me it had apple car play but when I went to use it there just a hole in the car. The drivers window is faulty and even after the car being with them for 3 days they told me it was fixed it wasn’t and they said they couldn’t do anything now as they were closed. They have ignored myself and my legal team for months on end in regards to rejecting this vehicle and make no effort to try and fix the vehicle or reach out to rectify the situation or agree the rejection.

This has been a nightmare from start to finish and I advise anyone to seriously think about purchasing a car from this dealership.

The warranty isn’t even through AA like they claim it’s through a 3rd party making it incredibly difficult and minimal for any warranty garage to fix the car as very few are with this third party

Very reliable and fast service got me my car and finance sorted quick.

David was brilliant. Very helpful and helped me get my car sorted.