naenka.com Anmeldelser 

Bought June 2025, broke after 13 months — three canned replies, no real resolution.
The right earpiece of my Runner Diver2 Pro started making abnormal noise, then went completely silent. I tried a factory reset, a full recharge, and re-pairing with two different phones — no change. Clear hardware failure, not a software or connection issue.
What followed was the same script, three times over ten days: first "try a factory reset," then "you're outside our 12-month warranty," then a paid-repair quote of $50–70 (more than half the product's price), then a discount coupon, then — after I pushed back — a bigger discount coupon. At no point did anyone actually engage with a specific, detailed argument I raised about my rights as an EU/French consumer, citing the exact law. Three separate replies, three near-identical non-answers.
I gave them a clear written deadline to resolve it properly. It passed with no real answer — just "we've forwarded it to management," which never turned into anything.
If you're ordering from within the EU, know what you're likely dealing with if something breaks after the first few months: a support queue built to offer discounts and paid repairs, not replacements or refunds, regardless of what you're actually entitled to. Judge for yourself whether that matches what you'd expect from a company selling into your country.

I bought the Runner Diver2 directly from naenka.com thinking I was was doing a good thing.

Unfortunately, the headset wasn't right for me. I couldn't find a comfy fit and I found the Bluetooth too sensitive to environmental disruption, so chose to take advantage of their returns policy; a big reason I ordered in the first place.

Customer support pushed back for me to try different things rather than return, which was fine at first, but when I demanded the return I found out why: they don't have a local distribution, so the cost of doing the return is a significant cost (to the consumer).

I took a 30% refund to keep the headset, which I'll give away, but it's very disappointing to find out that the policy they tout is a technical truth but actually undesirable.

Personally, I will not use them again.

considerate service. I love the nank runner diver 2 pro headphone. I used it for running, lasts one week.

I regularly use Naenka Diver2 for swimming for >6 months now and I am very satisfied. Issues with buttons, bluetooth connectivity, and the cover material have been fixed. Changing the loudness is still a bit clunky (even in non-bluetooth mode), but not as bad as previously, definitely acceptable.

I bought these runner pro headphones in November 2023 and was excited with my purchase. Delivery was great and they started working well until about 2 months ago when people started complaining about not hearing. These I take them off so often. Not sure if I got fault headphones

Headphones are amazing, other waterproof ones on the market need to be connected to a phone via Bluetooth which is useless for swimming. The Pro Runner 2, you can download mp3 files directly onto the headphones so you can actually use them in the the pool.

I needed a partial cancelling and refund on another order that was very close to dispatch, they were able to sort it out within hours.

Great product! Highly recommended.

Headphone with great sound quality. Highly recommende.

Wonderful customer service. They replaced our model with a brand new one once it was verified it wasn’t working under warranty . This one works great and I'm very pleased with it. Thank you so much Arli for providing such great service.

Wonderful customer service. They replaced our model with a brand new one once it was verified it wasn’t working. This one works great and we are so happy with it. Thank you so much Arli for providing such great service.

Disappointed with product and service, bought as a gift for my husband, he’s used them twice but now they will only stay charged for 10 minutes, contacted company requesting to return and refund but they are ignoring me

Scam company no telephone number
Just as the comment below, Brought with good intentions and never received item. no telephone number and no response by email, They haven't sorted anything out or gave us any money back for a broken scooter trading standards are getting this money back now as they are a scam company.

Having done a fair bit of research I chose the Naenka runner pro headphones to use for swimming. The headphones arrived promptly in good looking packaging. The Bluetooth playback works well but the internal mp3 usb flash drive is not accessible. I have emailed Naenka three times in the last week and have not had any response. There is no contact options on their website and I now realise this is a Chinese supplier with worldwide fulfilment. Very disappointing and if I do not hear from Naenka soon I will be seeking a refund from PayPal or mastecard.

Lost my charging cable and ordered a new cable on the website. My initial order was made on amazon and I received the package within few days. But ordering a cable from the website is frustrating. I have also ordered extra headphones for a Christmas gift but I doubt I will receive it within Christmas.

I have a good experience with the customer service of this company. They were really helpful, flexible and caring. The product is as I expected and the company is reliable.