NADINE MERABI Anmeldelser 2.611

Very polite assistants and very quick answers. Thank you, have a good customers.

Fantastic customer service as always!
Speedy replies, it’s all about the customer. Thank you

Love the quality of the pieces I’ve purchased. True to size, excellent quality. I had a problem with the next day delivery service, the problem was the fault of the courier not Nadine Merabi, the on line contact centre resolved immediately. Thank you. Keep doing what you do well!

I made multiple orders with different options as I’m between sizes and not sure what suits me. I found my perfect dress but unfortunately there was a teeny mark on it, which I ordinarily would’ve just accepted but as the dress was pure white and for my ceremony in May, I decided it was probably best to reach out to customer service to see what could be done. They were very quick to respond, accepted all of my returns and advised me on the best course of action to get the size I needed. I would definitely use them again.

Äußerst unseriös und betrügerisch, wenn es um Rücksendungen geht. Im Dezember 2025 habe ich ein Kleid (ca. 170€) gekauft und es direkt nach Erhalt wieder zurückgeschickt, die Zustellung erfolgte ordnungsgemäß mit Zustellnachweis. Daraufhin hatte ich die Möglichkeit, entweder eine Erstattung oder ein Gutschein zu wählen. Ich hatte leider den Gutschein gewählt. Allerdings hat dieser Gutschein niemals funktioniert (er war ungültig für Deutschland), worüber ich Nadine Merabi mehrmals schriftlich informiert und Screenshots an den Kundendienst geschickt hatte. Alles ich ich dazu als Antwort bekam, waren mittlerweile unzählige Nachrichten mit Beteuerungen, der Gutschein müsse funktionieren, dann auch noch allgemeine Anleitungen, wie Gutscheine einzulösen sind und anschließend wurde mir wiederholt immer der gleiche (identische) Gutschein (der nicht funktionierte) geschickt. Auch an verschiedenen PCs hat der Gutschein nicht funktioniert.
Jetzt, mehr als 2 ganze Monate später habe ich weder Ware noch einen gültigen Geschein von Nadine Merabi erhalten. Paypal beteuert, dies gehe nicht unter Käuferschutz, da es um einen Widerruf gehe. Die Meldung an die Verbraucherzentrale ist erfolgt, doch wird mir das mein Geld zurückholen? Offensichtlich nicht. Nadine Merabis Machenschaften mit Gutscheinen sind äußerst dubios und daher rate ich von einem Kauf dringend ab.

We had a brilliant experience with this company. My partner was after her wedding dress and with not living near one of the shops we had to do numerous orders and send them back until she found the one she wanted. She fell in love with one and now has her perfect wedding dress, it's absolutely beatiful and it's ridiculously good quality. Had one slight issue with one of the returns, but it was dealt with instantly by a member of their staff Alex! Been a great experience from start to finish and would recommend the site to anyone. Beautiful clothing and superb service

Really great dress and fab customer service

Nadine Merabi not only makes gorgeous clothing - but their customer service is so prompt and responsive! Everything arrives quickly and in beautiful packaging. But more than that - my dresses went on sale days after I bought them and they refunded the difference without issue! This is my first time ordering from them and they have a new fan for sure!

Had a great experience with the team! Fast delivery of the items, unfortunately I ordered the wrong size, so I had to return the item. The customer care team is outstanding. Super helpful, very responsive & transparent communication! amazing!

My partner really loves this brand the fabric quality is exquisite and we like to buy 6-8 pieces a year. Very classy and sexy.

Got one of the most amazing jumpsuit from Nadine Merabi.got loads of compliments yesterday.

Had to make a return and Alex with customer service was great! He was responsive and had great follow up. Other on line experiences can be incredibly frustrating but Alex made it easy and simple!

Very disappointing experience – repeated cancellations, unreliable stock information, and no final response

I had an extremely frustrating experience ordering the Lottie White Dress from Nadine Merabi for my upcoming wedding.

I placed my first order after the dress was shown as available on the website. The order was confirmed and paid, but shortly after it was cancelled by Nadine Merabi due to “insufficient stock” caused by a technical issue. I was told I would be notified when the dress became available again and that my original discount (€104) would be honoured.

When the dress appeared available again in my size, I placed a second order immediately to secure it — again relying on the availability shown on their website. This order was also cancelled for the exact same reason: incorrect stock information.

Throughout this process, communication was inconsistent and unreliable. I was not notified proactively when the dress became available again, despite being promised this. I had to monitor the website myself constantly.

At one point, customer service even suggested that I should manually check with them before ordering to confirm availability — which defeats the purpose of having an online store with real-time stock information.

The most disappointing part is that after multiple exchanges, apologies, and assurances, my last message asking for confirmation regarding actual availability was never answered.

In summary:
• Two confirmed and paid orders were cancelled due to internal stock system failures
• Website availability could not be relied upon
• Promised notifications were never sent
• Communication stopped entirely at the end
• The process caused unnecessary stress during important wedding planning

While the designs are beautiful, the ordering and stock management process is highly unreliable. For a brand in this price range, I expected a much more professional and dependable customer experience.

Great quality clothes, excellent customer service.

My experience was nothing short of 5 stars. The team are extremely responsive and helpful, I was absolutely impressed with the customer service. The jumpsuit is stunning, exactly as advertised and such high quality!

Alex did an amazing & timely job responding to my query and solving in a timely fashion. Thank You, Alex

I had shipped off my returns and USPS kept messing with them. I contacted Alex and she got it sorted out ASAP! Such wonderful customer service to work with.

The clothes are high quality.
The customer service is very responsive and helpful (i was dealing with Alex)
Even though i am buying from outside UK they made the shopping experience very easy and quick, i was able to return and exchange and get measurements details in no time!