A true diamond in online shopping. Fabulous skiwear next day delivery is standard. Lots of stock. Prompt On line customer support . I have placed so many orders and never been let down. I NEVER bother... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very disappointed. I bought this ski suit because it looked very stylish, but unfortunately it’s not fit for skiing at all. It doesn’t keep you warm and scratches almost instantly, which is disappoi... Se mere
Virksomheden har svaret
Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical f... Se mere
I purchsed the red racre stripe base layer set, red headband, black headband and the white face & neck gaiter and it's a 10/10 — sleek, chic, and seriously stunning! The color pops beautifully and mak... Se mere
Kontaktoplysninger
Riverbank House, 1 Putney Bridge Approach, SW6 3JD, London, Storbritannien
- info@mysundayski.co.uk
- mysundayski.co.uk
3,3
Middel
488 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scam
Firstly sizing is off. Second customer service is non existent and they are off partying in st mortitz while your order never arrives.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra mysundayski.co.uk
Hi Shawna,
Thank you for your feedback.
We replied to your email promptly when it was raised to provide additional information on your order. We’re sorry you haven’t received this and it’s worth checking junk or spam folders in case the email has routed there.
We’ve sent another follow up email for you with the most recent update shared by the carrier.
If you have any further questions, please reply to our email and we’ll be more than happy to help.
Warm regards,
My Sunday Ski
Size guide inaccurate- poor customer service
Size guide inaccurate the XS/S is not a size 10 at all. 6-8 at best. “Extended christmas returns” is actually very short- before 31/12
I requested an exchange as relying on their size guide and my partner finally trying them on, on New Years Day, proved it was under sized. As polite as their response is. They are not interested in exchange quoting their “extended returns” policy. Almost all retail allows at least early Jan to initiate a return.
Frankly- wont buy with them again. Wouldnt recommend either!
Be warned if you do buy. unreliable size guide and poor customer service.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra mysundayski.co.uk
Hi Mark,
Thank you for taking the time to share your feedback.
We display detailed measurements on the product page under the size guide, and also provide a fit guide to help customers choose the best size - https://www.mysundayski.co.uk/pages/fit-guide. We’re sorry to hear the fit wasn’t as expected in this case.
We did offer an extended exchange period for the holiday season, which ended on 31 December 2025, and we apologise if this was missed.
If you have any further questions, please contact support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
Returns
I need to exchange a size. Sunday Ski charges $20 on returns. This is excessive for the product! I can see paying a small fee but it is too much. I will never order from here again.
18. december 2025
Besvarelse fra mysundayski.co.uk
Hi Michele,
Thank you for sharing your feedback.
Our return and exchange fees are listed on our website - https://www.mysundayski.co.uk/pages/returns-exchanges.
We’re sorry if this was missed before purchase and if you have any questions, please contact support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
AVOID
AVOID - STILL NO REFUND - AVOID
I returned the items 10/12, they received 12/12.
Emailed on 23rd and they replied to say it should be in by the end of the day...nothing.
They then kept saying it's been processed and it should go through any day. It's now the 5th January.
This is a joke of a company so far.
The item was of AWFUL quality and now the back-office seems to be run by people that either purposefully don't tell the truth or even more worryingly have no idea how to process a refund.
Anyone from Customer Service want to update me here?
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra mysundayski.co.uk
Hi DS,
Thanks for your feedback.
As advised in our previous email and live chat conversations, your refund has been fully processed from our end. Please allow 5-10 working days (excluding weekends and bank holidays) for the funds to be released into your account, as this timeframe is determined by your bank.
Unfortunately, we’re unable to speed this up once the refund has been completed.
If you have any further questions, please don’t hesitate to contact us at support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
This company do not refund in 10 days that they state.
Be very careful ordering from this company, it has taken a month for a refund of nearly £100. The item was returned the same day it arrived, I tracked it and it arrived the next day, so how does it take another 3 and a half weeks to process the refund?! This is more than the so called 10 days stated in your policy. Meanwhile all other companies I delt with managed to get their act together even at Christmas.
On top of that they charge £8 for posting it back. I might as well have sent it by carrier pigeon.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra mysundayski.co.uk
Hi Claire,
Thank you for your taking the time to share your feedback. We’re sorry your return wasn’t processed as soon as expected.
We typically process returns within 7 working days of receiving the item, and often sooner. Once processed, the refund should appear in your account within 5 - 10 working days, depending on your bank or payment provider.
We truly appreciate your patience during our busy period and if you have any questions, please email us at support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
Loved my new ski suit!
Loved my new ski suit!! Got tons of complements on it and I love the style and color. Only thing is I wish I would have sized up because when I wore all my layers under the suit was a bit tight and hard to bend down lol. Instead of getting my actual size I should have sized up and thought about adding my layers under.
16. december 2025
Avoid at all costs
Avoid at all costs, terrible customer service, the products are awful as well, don’t have a clue how they are in selfridges - maybe selfridges isn’t as prestigious as we thought 😬😬
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra mysundayski.co.uk
Hi Joel,
We’re sorry to hear about your experience.
We’d really appreciate the opportunity to look into this for you and see how we can help make things right. Please feel free to reach out to us directly at support@mysundayski.co.uk with your order number, and our team will be more than happy to review your case and assist further.
Warm regards,
My Sunday Ski
Incredible quality clothing
Incredible quality clothing, and looks amazing! Couldn’t have had a better experience with this brand
19. december 2025
Uopfordret anmeldelse
Fantastic quality and speedy service!
Fantastic quality and speedy service!
31. december 2025
Uopfordret anmeldelse
Under cover ski wear
Bought this outfit for my daughter that snowboards. She sent me a pic wearing it and absolutely loves it and looks beautiful on her!! Very happy with this purchase!!!
20. december 2025
Item was much smaller than the sizing…
Item was much smaller than the sizing described online. Happy to pay something for return shipping but $27 USD for a return is excessive given the sizing was not even close. Quality also did not seem great given the price tag. Not worth it.
12. december 2025
Besvarelse fra mysundayski.co.uk
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear the item did not meet your expectations.
We do want to note that we provide a fit guide and detailed measurements on each product page to help customers choose the best size - https://www.mysundayski.co.uk/pages/fit-guide. If you need further support with sizing, please get in touch with us and we’ll be happy to assist.
Our return shipping fees are also outlined in our returns policy, and we apologise if this information was missed at the time of purchase. You can find more information here: https://www.mysundayski.co.uk/pages/returns-exchanges.
If you have any questions, please contact support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
Love my new ski jacket
Love my new ski jacket, beautiful design and quality and the customer service was good too.
30. december 2025
Uopfordret anmeldelse
Quality Ski Wear
Absolutely love my jacket from My Sunday Ski - the quality’s amazing and delivery was super quick!
12. november 2025
Uopfordret anmeldelse
The sizing was completely off
The sizing was completely off. I ordered a ski suit and matched my sizing to their sizing chart, to ensure I ordered the correct size. The bottom, half of the suit fit fine, but the top sizing was completely off. If I went up a size the top portion may fit, but the bottom half would be too big. The quality seemed to be good, just the sizing was bad, which was unfortunate and I had to return. I also did not like that. I have to pay $20 to return.
20. december 2025
Besvarelse fra mysundayski.co.uk
Hi Ashley,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the fit of the ski suit wasn’t right for you.
Our return shipping fees are outlined in our returns policy on our website, and we apologise if this was missed at the time of purchase. You can view our returns policy here: https://www.mysundayski.co.uk/pages/returns-exchanges
If you’d like any further guidance on sizing or have other questions, feel free to contact our team at support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
Love my new ski suit
Love my new ski suit, quick service and delivery!
30. december 2025
Uopfordret anmeldelse
trying to make an exchange
29. november 2025
Besvarelse fra mysundayski.co.uk
Hi Christine,
Thank you for your feedback.
Our customer service team responded to you within one working day and provided our exchange link as part of our extended holiday exchange policy.
If you have any further questions, please email us at support@mysundayski.co.uk and we’ll be happy to assist.
Warm regards,
My Sunday Ski
Quality & Design equals great gift!
Love the design and quality- shipping was fast! My daughter loved it and is excited to use everything on her upcoming ski trip!
17. december 2025
No customer service or phone#.
I ordered the leopard print long underwear for my daughter online. 5 minutes later I saw the snow leopard print and requested by email to have the order changed. I heard nothing back. The original order shipped and I have no idea how to return the leopard print for the snow leopard print. As far as I can tell, there is no customer service or way to reach this company.
15. december 2025
Besvarelse fra mysundayski.co.uk
Hi Charlie,
Thank you for your feedback, and we’re sorry to hear that you didn’t receive our email sent on 18th December. Please check your junk or spam folder, as it may have been filtered there.
While we always do our best to help, we’re unable to guarantee order amendments once an order has been placed. As our customer service team does not operate over the weekend or have a telephone service available, we were unfortunately unable to action your request before the order was shipped on the next working day.
We’ve shared our returns portal below, where you can exchange your item for an alternative style:
https://www.mysundayski.co.uk/pages/returns-portal
You can also find full details of our returns and exchanges policy here:
https://www.mysundayski.co.uk/pages/returns-exchanges
We’ve resent the original email to you. If you have any further questions, please don’t hesitate to contact us at support@mysundayski.co.uk as we’re always happy to help.
Warm regards,
My Sunday Ski
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