Terrible service, they wont even return my calls and expect me to follow up with the courier regarding my parcel which was sent to the wrong parcel. I am still waiting for a reply....Please dont order... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When i purchased my first order i was very worried whether the company does exist,after two days i send them a e- mail and they responded very quickly.I was very excited to hear from them and knew... Se mere
Either they changed their management or I got lucky, but got my package in 3 days. Only ordered 1 just to test it out. Anyway glad I didn't come here before I ordered otherwise I wouldn't have done so... Se mere
Ordered 2 weeks ago, paid online with credit card, then received email with a courier reference, called Dawn Wing and they have no record of the parcel. Phone number for mymatcha out of service. Looks... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
5 Star Customer Rating: 4,9 - 19 reviews [1,243 people bought this] [R359 w/ Free Delivery] myMatcha™ Tea | 100% Organic Matcha Green Tea. 70x more antioxidants than orange juice, 9x more beta carotene than spinach.
Kontaktoplysninger
A brilliant product
24. december 2018
Uopfordret anmeldelse
The experience was seamless and the tea…
The experience was seamless and the tea is brilliant! Will definitely make use of your services again!
12. december 2018
Uopfordret anmeldelse
…super quick service
Thanks for your super quick service even after I only used my name as reference on the payments
7. december 2018
Uopfordret anmeldelse
Amazing product
23. november 2018
Uopfordret anmeldelse
Have been on the tablets for over 2…
Have been on the tablets for over 2 weeks now..I have found no improve in weight lose,or my my metabolism getting any faster aswell as not getting anymore energy..as advertised by the product
20. november 2018
Uopfordret anmeldelse
i have been enjoying my matcha so far
i have been enjoying my matcha so far , the delivery time was so fast , but my observation was the expiry date was not on the product.
20. november 2018
Uopfordret anmeldelse
Great service and follow up information.
20. november 2018
Uopfordret anmeldelse
matter resolved
***After a bad experience Cedric has sorted out the issue for me and apologised and I appreciate it. He has been polite and understanding. ***
Very poor, they company keeps spamming you although you unsubscribe they just ignore your request
Here is your reply Cedric
i see you only unsubscribed on the 10th of November at 08:17 and there were no email newsletters sent to you after that. Please let us know the email address and the subject line that you received more emails from us? - *Yes you sent me several emails to the email address which was registered *
Other than the newsletter, is there any other reason why you gave us such a bad rating?
How quick did you get your order? "I did not receive it and you know this"
Were any of our staff rude to you? "They never reply or return calls and your phone number does not work and we frantically called it daily So yes that is perceived as rude"
What did you think of the quality of the Matcha Tea powder? "Don't know as still waiting"
Any other reason? "Yes lots - look at the multiple emails I sent you about my order - the FB posts - The Messenger emails - you took my money and did not deliver and failed to resolve it"
Your company has taken my money and then made up a fraudulent POD which shows my name written by someone with a signature not resembling mine In addition I was not even home to take delivery but my staff and security were. Not once have you called me or returned my emails or attempted to resolve this but left me out of pocket so please do not act all helpful and friendly on here when you have no decency to once call or email me to resolve this - what a disgrace and I would discourage anyone dealing with your company. Your courier "Skynet" tried to do your dirty work and called me after I made several calls to them and admit they delivered to a house with a BMW ??? What a joke ! Please advise where the BMW is ? I am still waiting on a repy from Julie who promised delivery on Monday 12 Nov and a follow up call at 1030am? I sent a total of approx 20 emails. Where is my reply and call back ? Shocking !
*Cedric I have seen your response and sent you an email with the details of the POD etc. which Julie sent me*
20. november 2018
Uopfordret anmeldelse
Besvarelse fra Mymatcha
Hi Andre,
i see you only unsubscribed on the 10th of November at 08:17 and there were no email newsletters sent to you after that. Please let us know the email address and the subject line that you received more emails from us?
Other than the newsletter, is there any other reason why you gave us such a bad rating?
How quick did you get your order?
Were any of our staff rude to you?
What did you think of the quality of the Matcha Tea powder?
Any other reason?
Looking forward to your response.
Regards,
Cedric
-------------------------------------------------------------------------------------Updated 2018.11 - 13:40
Hi Andre,
Thank you for your detailed reply.
Who sent you a fraudulent POD? This is a very serious offence and it will need to be escalated and the relevant employee disciplined appropriately.
Our staff don't have access to SkyNets delivery system so it is impossible to fake a POD on our side.
We are told by SkyNet that your wife signed on behalf of you. If a member SkyNet truly committed fraud, then we may need to get the police involved as this may be a case of theft.
It is obvious that you have had a terrible experience, so I have requested that PayFast reverse the payment as per our refund policy, and you can call them on 0861 729 32 and quote the Ticket ID: 225096 to follow up on the progress of this. Please allow them 24 hours to attend to this request.
Best Regards,
Cedric
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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