I was at my lowest ever and thought there was no light at the end of a very dark tunnel..I managed to gather myself together and find someone who could help me..I spoke to the most professional person... Se mere
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Se, hvad kunderne siger
Contacted my debt plan as was seeking help and advice. Advisors really helpful and gave clear and precise answers to help me make a decision on plan for debt journey. Jordan and Jack both really helpf... Se mere
Virksomheden har svaret
I was so worried about talking to someone about my debts but everyone involved put my mind at rest. Eric,Neil and Porshe(i hope ive spelt her name right apologies if it isnt) were very friendly help... Se mere
Virksomheden har svaret
Very good and helpful polite staff. Always very quick reply .and this is best option and action i took to sort out my debt. I will always make sure to recommend this company to all friends and colle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.
Kontaktoplysninger
2nd Floor Blenheim Court, SK8 2JY, Cheadle, Storbritannien
- 0161 660 0411
- mydebt-plan.co.uk
4,7
Fremragende
495 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They were great
They were great, they explained everything and sorted it all out for me. Very pleased with everything.
12. juni 2026
Uopfordret anmeldelse
I spoke to Gareth hughes about my…
I spoke to Gareth hughes about my financial situation and how I would like to start taking action on getting out of debt. Gareth was super helpful he wasn’t judgemental and went through all options with me until we came to an agreement. I feel moving forward will make feeling better about my situation a whole lot easier. Thank you for your support and helping me with my financial situation.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Michael,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Gareth was able to support you in a helpful and non-judgemental way while exploring the options available to you.
Taking the first step towards addressing financial difficulties can be challenging, and it’s wonderful to know that you now feel more positive about moving forward.
We’ll be sure to pass your kind words on to Gareth and hank you for trusting us to help.
Thanks,
My Debt Plan Team
Very good communication
Very good communication, they explain everything to you multiple times before making your decision, thank you for the help
11. juni 2026
Uopfordret anmeldelse
Really helpful I’m really recommend
Really helpful I’m really recommend
11. juni 2026
Uopfordret anmeldelse
I spoke to 3 different people over the…
I spoke to 3 different people over the past 2 days. Luke very informative and helpful. My next person was Cameron this gentleman was friendly helpful very knowledgeable and professional. Lastly I think it was Emily this lady was brilliant very professional helpful informative. Can’t thank these people enough. THANK YOU
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Richard,
Thank you so much for your wonderful review. We’re delighted to hear that Luke, Cameron, and Emily all provided you with such informative, professional, and supportive service.
Our team is committed to making the process as clear and helpful as possible, so it’s fantastic to know they made such a positive impression.
We’ll be sure to pass on your kind words to them. Thank you again for taking the time to share your experience.
Thanks,
My Debt Plan Team
Everybody was amazing
Everybody was amazing, kind, listen to me properly and don’t make me feel any more
embarrassed by my situation. Took
Time to go through all the options to ensure I picked the right one. Amazing team and support, and they’ve lifted a weight off my shoulders.
10. juni 2026
Uopfordret anmeldelse
Reliable and quick to contact my debts…
Reliable and quick to contact my debts and find a solution, passed me on to a partnership, dissolve my debt. Both are amazing, thankyou for helping me. I can't remember who I spoken to yesterday but I'm sure one person was named bam or ban, he was brilliant
18. maj 2026
Uopfordret anmeldelse
Huge Thank you
Huge Thank you to Kevin, Portia and John for assisting me. From the beginning to the end, they were all patient and kind. Really appreciate it as someone going through difficulty! Highly recommended.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Anne,
Thank you for your kind feedback.
We’re delighted to hear that Kevin, Portia, and John were able to support you throughout the process with patience and understanding during a difficult time. We’ll be sure to pass your comments on to them.
Your recommendation is greatly appreciated, and thank you again for taking the time to share your experience.
Thanks,
My Debt Plan Team
peace of mind
gave me peace of mind immediately, very helpful, professional & very positive from the very start...thank you 5*****
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Charlie,
Thank you for your wonderful feedback.
We’re pleased to hear that you felt reassured from the very start and found the team helpful, professional, and positive throughout the process, and that you've been able to have some peace of mind.
We truly appreciate your kind comments and 5-star recommendation.
Thanks,
My Debt Plan Team
Extremely helpful not at all judgmental…
Extremely helpful not at all judgmental they’re there to help you see there is light at the end of the tunnel
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Nicola,
Thank you for your thoughtful feedback. We’re pleased to hear that you found the support helpful and felt it was provided in a non-judgmental way. It’s important to us that everyone feels heard and able to see a positive way forward, and we’re glad this was reflected in your experience.
Thanks,
My Debt Plan Team
The team who helped me have been…
The team who helped me have been amazing. I struggle with opening up and speaking to people but they eased me and helped me the best they could. Thankyou so much <3
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Samantha,
Thank you for your kind feedback.
We understand that opening up about financial difficulties can be incredibly difficult, so we’re really pleased to hear that the team helped you feel more comfortable and supported throughout the process.
Your comments mean a great deal to us, and we appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
Great Service
I had real worried about going through this but the team were fantastic. Made me feel I was making the right choice. Cameron Especially was very helpful and understanding.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Stephan,
Thank you for your feedback.
We’re pleased to hear that the team helped put your mind at ease throughout the process and made you feel confident in your decision. Cameron will be especially grateful to hear your kind comments about his support and understanding.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
I spoke to Liam McMahon and from the…
I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rush me at anytime when I was taking long to upload or download anything. He put breathing space in place for me and I slept last night for the first time in a long time knowing Im getting on top of all of my debts.
I feel so much better today, thanks again Liam.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Ayesha,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Liam was able to provide reassurance and support during such a difficult and stressful time. Helping our clients feel understood, supported, and able to regain some peace of mind is incredibly important to us.
We’ll be sure to pass your kind comments on to Liam. It’s great to hear that the breathing space arrangement helped ease the immediate pressure and allowed you to feel more in control of your situation.
Thank you again for your kind feedback.
Thanks,
My Debt Plan Team
Professionally helpful
They listened to my worries and reassured me it would all be ok that was a big weight off my mind and really friendly and answered any questions I had
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Claire,
Thank you for your feedback.
We’re pleased to hear that you felt listened to and reassured, and that our team was able to answer your questions and provide clarity. It’s good to know this helped ease your concerns.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
They have made it as easy as they…
They have made it as easy as they possibly can for me, found the information easy to understand and they will try there best to resolve the debts you have...
Can't Fault Them...
Many Thanks Chris
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Chris,
Thank you for your feedback.
We’re pleased to hear that you found the process straightforward and the information easy to understand. It’s great to know you felt supported throughout.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
Helpful and explained things fully
Helpful and explained things fully
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Michael,
Thank you for your feedback.
We’re pleased to hear that you found the service helpful and that everything was explained clearly. We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
They were extremely helpful and very…
They were extremely helpful and very clear with instructions and advice.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hello,
Thank you for your feedback.
We’re pleased to hear that you found our team helpful and that the guidance provided was clear and easy to follow. We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
So far I have found the experience…
So far I have found the experience excellent
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Emma,
Thank you for your feedback.
We’re pleased to hear that your experience has been excellent so far. We appreciate you taking the time to share your thoughts.
Thanks,
My Debt Plan Team
Pressure tactics, greedy fees, and conflicting information.
After receiving my proposal from them I informed them I needed a week to review the documents before deciding whether to proceed. I continued to receive numerous phone calls, text messages, and emails, pressuring me in to signing up whilst they claimed it was “urgent” that I did so. This company does not respect your need for time before making such big decisions and will pressure you in to going ahead.
Furthermore, only 13p out of every £1 goes to clearing debt with My Debt Plan taking the rest in “administration fees”.
Finally, during the process a recorded message stated that if you receive any bonuses, commissions, tax rebates, winnings or other windfalls, it is expected that at least 50% of that goes towards your IVA (with My Debt Plan keeping 87% for themselves, not your debt). When I queried this point with my advisor they stated that it was not the case, further eroding any trust I had.
Would not recommend.
Edit: I am also having to complain to relevant bodies for breach of GDPR and PECR Direct Marketing rules after my requests for no further contact were ignored.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Pete,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We take concerns around communication, transparency, and client experience very seriously. It is never our intention to make anyone feel pressured, and clients should always feel they have the time and space needed to make informed decisions.
Having taken a look into your file, we can see that you did inform us that you wished to take time to consider your options. Unfortunately, this was not acknowledged as it should have been, and as a result, automated follow-up messages continued. We recognise that this would have been frustrating and does not reflect the level of service we aim to provide.
We also note your concerns regarding contact preferences. While some of the messages were automated and sent outside of working hours, this should have been managed more effectively once you had made your position clear. We are reviewing this internally to ensure improvements are made.
In relation to fees, we work on a fixed fee model, which is standard across the industry and encouraged by both regulators and creditors to ensure IVA fees remain clear and consistent. We’re sorry if any aspect of this was unclear or caused concern.
We also take data protection and marketing preferences seriously, and any concerns raised in this regard will be investigated in line with our obligations.
We appreciate you bringing this to our attention and would welcome the opportunity to discuss this further and resolve any outstanding concerns.
Thanks,
My Debt Plan Team
Even though I had created all of my…
Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time but I think it’s on its way , Thank you all involved .
20. april 2026
Uopfordret anmeldelse
Besvarelse fra My Debt Plan
Hi Robert,
Thank you for your kind and honest feedback.
We’re really pleased to hear that you felt supported and treated with compassion throughout the process. It’s important to us that everyone feels comfortable talking openly, no matter their situation.
It means a great deal to know we’ve helped bring some reassurance during a difficult time and that your smile is coming back. Thank you for sharing your experience.
Thanks,
My Debt Plan Team
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