I just spent 30 minutes asking the most basic question and your support specialist could not answer. Now when I try load the chat it says "something went wrong" what an absolute joke. Worst customer... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely terrible customer service. Applied for a credit card and was notified it was approved subject to sending documents. Sent the documents and received no response for over a month. When I... Se mere
The transition from Citibank to MyCard has been frustratingly pathetic. As if the MyCard system was designed and set up by the work experience kid or someone working from home preoccupied watching Ne... Se mere
Struggled even to download it from the get go. I’ve seen the most basic of apps download easier. When it finally downloaded a day later ( because I got tired of waiting) , it was ok to use but remains... Se mere
1,2
Dårlig
67 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely terrible customer service
Absolutely terrible customer service. I’ve been calling for weeks trying to get a refund from my closed credit card, and every single time I get the same useless, scripted responses. No one actually listens, no one fixes anything, and I’m stuck going in circles. It’s honestly one of the most frustrating experiences I’ve had with any company. I wouldn’t recommend this card to anyone.
9. januar 2026
Uopfordret anmeldelse
Citibank credit Card became NAB "My Card"
I have been with Citibank for more than 20 years. I was happy with their service. Since they they moved to National Bank Credit Card, everything went wrong. My regular automated payments for Life Insurance, Home Insurance, Health Insurance and other regular payments all stopped. Citi bank did not contact me until 2 months later when I was contacted by different companies demanding payment. I then contacted Citi Bank customer service who acknowledged the problem, but refused to apologize or do anything to rectify it. Gross incompetence.
23. december 2025
Uopfordret anmeldelse
Prestige card no longer fit for purpose
On transition to the MyCard platform, connectivity to accounting systems was removed. No waring - indeed, transition was touted as an 'improved experience' yet it removed a key component of any prestige card. There is a clunky work around, but it is pretty poor.
No apologies and customer service no help until a direct to the CEO email - even then, the best they can do is the clunky work around. This is no longer a prestige offering.
15. november 2025
Uopfordret anmeldelse
Terrible service
Was shopping around and asked Mycard if they would offer anything to keep card as its expiring soon. Basically told to leave. Great customer loyalty good luck with your business model. Cant wait to deactivate and leave
29. december 2025
Uopfordret anmeldelse
Pathetic
Pathetic, phone does not get answered, chat is unresponsive. AI Chat appears to not understand basic English, no human consultant available to assist.
29. december 2025
Uopfordret anmeldelse
Poor value
Poor value, removal of transfer to Kris, crappy customer service - goodbye
23. december 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.