Mycard Anmeldelser 

Absolutely terrible customer service. Applied for a credit card and was notified it was approved subject to sending documents. Sent the documents and received no response for over a month. When I complained, I was told:
- I cannot withdraw my application because it has been 'unconditionally approved' (I do not think these words mean what the complaints team think they mean), but
- I need to waste time during business hours calling the credit card team to sort out the (unspecified) reason they have not processed my "approved" application.

If this is the quality of customer service when APPLYING for a credit card, I dread to think how they treat their actual customers.

I just spent 30 minutes asking the most basic question and your support specialist could not answer. Now when I try load the chat it says "something went wrong" what an absolute joke. Worst customer support ever!

no compatiable with xero and unable feed transaction to xero

poor customer service
staff little knowledge and support

I made a purchase on iTunes for $16.99 and was charged $35.68
When I made an enquiry, I was put on hold and no-one got back to me.
I used their chat portal, and same thing, no-one gets back.
This is not what I call good customer service and is very frustrating.
I'm with the other reviewer who says 'its a pity we can't give a minus rating'
Relieved to know I'm not the only one.

Stop using AI to decide if my card should have a bar placed on it. I recently received a replacement card. I was happily using it for two days. But then had to do some emergency shopping for my ill husband. My card stopped working. It was totally embarrassing and a painful experience. I called to see why a bar was placed on it and was told there was an unusual payment. Someone had spend $71.50 in an alcohol shop, was it me. YES! What is unusual about $71.50 on a bottle of gin and a bottle of tonic?????
Well! it wasn't the supermarket or the chemist shop. Which is where I had spent the money in the last two days. Obviously an AI had scanned my eight transactions and decided that the gin was out of character. Huh!

I applied for a MyCard Premier credit card and provided all of the financial information and documentation requested as part of the application.
After waiting for an outcome, I contacted MyCard by phone on several occasions. I was unable to obtain a decision or any meaningful timeframe for when the application would be assessed.
I eventually lodged a formal complaint. MyCard subsequently confirmed in writing that my application was still active with the Credit Assessment team and, importantly, that no further information or documentation was required from me. Despite this, they were still unable to provide any timeframe for a decision.
I then emailed the complaint case manager asking for the application to be escalated. I received no response. I ultimately gave MyCard until close of business on a specified Monday to provide an outcome, advising that otherwise I wanted the application withdrawn. I still received no response or credit decision by that deadline.
I therefore withdrew the application, and MyCard subsequently confirmed that it had been withdrawn.
The disappointing part was not that the application wasn't approved — I never received an approval or rejection. It was that after numerous phone calls, a formal complaint and follow-up emails, MyCard was apparently unable to make a decision or even provide a timeframe, despite confirming that nothing further was required from me.
Based on my experience, anyone considering applying should be aware that the application and customer-service process may take considerably longer than expected, particularly if you need the card within a particular timeframe.

The transition from Citibank to MyCard has been frustratingly pathetic. As if the MyCard system was designed and set up by the work experience kid or someone working from home preoccupied watching Netflix! Where does one start! It is not user friendly, difficult to navigate and when one calls the help line one ends up speaking to some under qualified incompetent person!

Very frustrating experience trying to close my MyCard account.

I contacted MyCard to close a credit card I was no longer using and was told the annual fee would be waived. When the issue wasn't resolved, I contacted them again on 19 July.

The consultant checked the account and confirmed in writing that the annual fee had not been waived and that this was causing me to continue being charged on my closed account. I was told a manager would have the fee waived within 48 hours.

More than six weeks later, it still hasn't been resolved. My account is showing another balance owing and AutoPay has continued taking payments from my bank account.

I've now had to contact MyCard yet again to get the same issue resolved.

Closing a credit card and applying a fee waiver that was explicitly promised should not require repeated follow-ups over several months. Very disappointing customer service.

I was a suncorp bank customer with two credit cards. Suncorp decided to cease providing credit services and off-loaded these customers to Mycard. Mycard began charging me fees but NEVER provided an actual card for me to use. This is despite 3 attempts by phone to have them provide a card that I might be able to use for purchases. This is the worst bank I have ever used and I wonder if they have possibly developed a strategy of charging fees without ever providing a service. I also wonder if this is illegal practices.

Only put 1 star because there isn’t an option for none. My wife was a Citibank customer and was migrated to Mycard. Despite not being a current customer she is still being harassed to upgrade, and they refuse to stop sending letters and nil balance statements.

Cancelled my card now after been with citi for over 10 yrs now bought by NAB. Firstly annual fee went up to $300
I need to use 120,000 points to offset the annual fee.
And Their manager seems not to care.

We have been trying to activate a credit card for over three months. Call centre staff are generally patronising and unhelpful [although in several instances there have been notable exceptions]. The complaints process is nearly as incompetent as the accounts division. Still waiting. We had previously been customer of citibank for about 30 years with no problems until NAB bought them out.

If you have a choice go anywhere else. Wish I could give <1 star

I am cancelling my card after 20+ years. I was with Citibank, which was bought by NAB and then changed to MyCard. MyCard is basically a pathetic, low cost and appalling business model. All the decent benefits and loyalty options have been stripped. They tell you that they will escalate and have some one call back within a week. Guess what? No call back. I am going to enjoy cutting up my credit card.

Just came out of cvs put 20.00 on the omy card get to the bus stop there's only 17.00 on my card so I got screwed for 3.00 so I'm not paying going home I also got the receipt not to mention your bus drivers won't give a transfer I get screwed for that too it takes another fare mta rip off is your name and the omy card can prove it too

The offer is no longer the same. Ever since it changed from citibank to mycard it has been a bad experience. They have also reduced the points now

Terrible service. Using an overseas call centre that do not know what they are doing. Nothing but issues with this card since Suncorp sold the business.

MyCard - received a text today saying they required a minimum payment on a card I haven't used for at least a year or more and has actually expired. Checked emails and the last info I got was to say that MyCard was taking over Card Services and they'd send a link ... nothing. So tried to log on and the system said a code would come through to my phone, again 30 mins later and nothing. What now??

Typical banks outsourcing services that were perfectly fine just to save money! There is no option of an immediate transfer funds from a savings account into the credit card so you have to wait 2-3 business days for the funds to go into the card. Outrageous greed from the banks and not dealing with their own credit cards for an easy experience!!!

My Citibank account was transitioned to MyCard, and everything worked well until I was due to receive a replacement for my expiring card. On June 3, I called to ask when the new card would arrive and was advised that it had already been issued and would reach me within 5–7 business days. After allowing sufficient time, I called again on June 17 as the card had still not arrived. The agent informed me that the card would be treated as lost, cancelled, and reissued, but reassured me that I could continue using my existing card until its expiry in July.
However, the following day I discovered that my current card had already been deactivated. When I called back, I was told that the previous agent had made an error. The agent then arranged for the replacement card to be sent via express post instead of standard delivery. I received a card on June 19, but based on the accompanying letter, it appears that the card—which I was told on June 9 had already been issued—was in fact only issued on June 13.
Although the matter has been escalated, as of June 26 I still do not have a usable card.

The Customer Service is woeful. I used to have a great experience with Suncorp - then it got sold to NAB I think, and the online experience went downhill. I had two cards - and when I received an annual fee on both of them (that’s TWO fees), I rang to cancel the same week and explained I had never used the second one, to consider reimbursement and close it - and will keep the other. They treated me with what I would describe as contempt. Horrible service.