I had a breakdown a few days before a scheduled service - Heater Coil blew, so car was undrivable. I rang the store manager - Marcus and he suggested getting the car picked up by RACV and dropped to t... Se mere
Lokation
Skift lokationStockland Shopping Centre, Cnr Gillies St and Norman St, 3355 Wendouree, VIC, AU
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good honest service. Very professional prompt customer service. Even though chose my service grade and paid prior to appointment. I do like a like mechanic to give me a rundown of what they did. Ie so... Se mere
I was impressed that that Mycar Wendouree was able to arrange for my car roadworthy within a few days and were able to then supply and fit four tyres two days later. Nice staff with good knowledge. P... Se mere
Everything from the booking system to the drop off of my car for servicing to the phone check-ins to the final pick up after completion of the service was amazing. The manager who I dealt with was so... Se mere
Virksomhedsoplysninger
Om mycar Tyre & Auto - Wendouree
Skrevet af virksomheden
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Kontaktoplysninger
Stockland Shopping Centre, Cnr Gillies St and Norman St, 3355, Wendouree, VIC, Australien
- (03) 8585 7161
4,7
Fremragende
256 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The manager was more than helpful thank you so much, Thomas
The manager was more than helpful. The whole experience was extremely good and I could highly recommend going to my car at Stockland‘s in wendouree.
Also, the service was prompt and a lot quicker than I thought and look forward to dealing with him again
10. januar 2025
Great team at Wendouree mycar, plus an easy-to-use website for booking
The team at Wendouree mycar, especially Travis, are always happy to answer any questions and teach me more about my vehicle. They have a great positive customer focused attitude, and it’s clear that they love their job. They also offer great advice and find good prices for replacement parts.
A few years back, I bought a 2012 Jeep SUV, which is not rare exactly but not common, and I struggled to find a mechanic group that were comfortable repairing it — even the local Chrysler dealership in Ballarat wouldn’t touch a 2012 model. And the nearest Chrysler team that would, were hours away and were overpriced. So I was overjoyed when mycar were confident to offer maintenance, incl. logbook services, on my model, and offer a better price for these services.
The booking website is easy to use. One tip for the website makers, it’s hard to make a specific enquiry or book a non-standard service — eg recently I wanted to replace some tired/faulty headlights. Would be a great help if the website would let you email an enquiry direct to your nearest dealer, or phone text, or provide the dealer’s contact details to call.
7. januar 2025
Service was carried out with exceptional customer service
Service was carried out with exceptional customer service. Car was ready on time with an SMS to advise it was ready. Service outcome explained with any further work required explained and quoted.
10. december 2024
I always find the staff friendly and helpful
I always find the staff friendly, helpful and upfront about what will need doing and the likely cost. As per usual, the work was done efficiently - to cost and time and with friendly customer service.
7. december 2024
Highly recommend
Very accommodating with fitting me in quickly, quick service and great customer service.
4. december 2024
great people and all very helpful
9. december 2024
Very satisfied with Tom and team at…
Very satisfied with Tom and team at Gillies Rd Wendouree
9. december 2024
Quick friendly professional service
Quick friendly professional service. Comes with great after care service.
6. december 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Service propetly
Had the car serviced drove 1km away to shopping car park. Turned motor off did grocery shopping and when returnded to car would not start,. Rang My Car and they did not help me. Had to ring RACV and they came and checked motor and said battery wad dead flat and had to be replaced which they did. WHY didn't they check the battery when servicing it 1 hour before. They could have replaced the battery while they had it there saving us the stress and worry having to sit in car in 32 deg trying to get help. We are in our eighties and did not need this stress. Will not be going back to My Car again. MY car Wendouree
6. december 2024
Besvarelse fra mycar Tyre & Auto - Wendouree
Hi Bill,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Could not fault them
Could not fault them. Great communication and really helpful with all of my questions.
28. november 2024
It’s actually a Zero star
It’s actually a Zero star.
It was a fight to get my car back as I said MY car back for just change of tyres and rims… They couldn’t get the rims on time even though was advised would be there next day but every day was next day… Then they refused to release my car even though I was paying the full invoice…they wanted me to pay via direct debit and wait for their bank to clear it before I could take my car back and they refused me paying cash… I had to fight and threaten that I’d go with law enforcement to pay cash and get my car then I got my car.
After that I had to fight and threaten again to get a proper receipt when I am legally entitled for one.
It was nothing but a drama and NEVER AGAIN!!!!
On top of all the drama there was a bolt left in my car and when my partner enquired they casually just said “oh it’s yours it should be on your wheels” but I just had wheel alignment so shouldn’t they have put that bolt on?? Were we at risk for driving without a bolt??
AND the night after the tyres and wheels changed as well as alignment and checks my car light came on notifying that the tyres needed pressure…. Er okay 👌🏽
31. oktober 2024
Besvarelse fra mycar Tyre & Auto - Wendouree
Hi Jenn,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
They are so friendly
They are so friendly, explain everything
I know my car is well taken care of
24. oktober 2024
Easy to deal with and just good people
10. oktober 2024
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