Jeg bestilte en bukse, men fikk feil farge. Jeg kontaktet nettbutikken på mail for å løse problemet, de har ikke svart enda jeg har fulgt opp med to mailer til i etterkant. Jeg har nå ventet siden 14.... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... Se mere
Virksomheden har svaret
I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... Se mere
Virksomheden har svaret
Super soft top- Rae v-neck sweater in biscuit. The item came beautifully wrapped and I was kept informed at all stages of the transaction. In the past, I have spoken to customer services to get adv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.
Kontaktoplysninger
Unit 1, Elm Farm Park , IP31 3TB, Thurston, Storbritannien
- 01284 653626
- customercare@mybestfriendswardrobe.co.uk
- mybestfriendswardrobe.co.uk
4,5
Fremragende
386 anmeldelser
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly staff and some lovely clothes
Friendly staff and some lovely clothes. Very happy with my purchases.
16. marts 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review :)
Beautiful purchase ….Sequin Skirt
Beautiful purchase ….Sequin Skirt
Quick delivery, beautiful parcel. Well made and a great price. Good experience, will purchase from MBFW again. 🙏
4. marts 2024
Besvarelse fra My Best Friends Wardrobe
Hope you enjoy your skirt :), thank you for purchasing from MBFW x
Updated re view - to my previous one
I just wanted to feedback/ update on my previous review.
Thank you for explaining the situation with regards the voucher.
I do understand now that process issues were at play & a very one off set of circumstances.
Thank you for calling to explain.
Also the new lady working for you was very very helpful.
Many thanks, Sue Brown
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra My Best Friends Wardrobe
Hi There Sue, I am glad the issue(s) were sorted, and you have got the voucher sorted. We appreciate your understanding.
Team MBFW x
Be careful buying earrings
Bought some jewellery and it wasn’t of the quality I expect from MBFW. The earrings were the worst, and because the come unsealed in a cloth pouch you can’t return them “for hygiene reasons” - totally understand so send them sealed up and when I realise the look cheap I can return them. The necklace was ok but again sent in a cloth pouch so was just one giant knot on receipt.
26. februar 2024
Besvarelse fra My Best Friends Wardrobe
Hi there Leanne. We have taken your feedback, and will be looking to see if our process can be better with sending Jewellery to our customers.
No earrings that are ever sent out are worn by anybody else, that is the main issue with earrings, once inserted into someones ears we can't re-sell them.
If the issue is due to damage or similar, of course they could have been returned.
We are also sorry the quality wasn't up to your standards, we are in the process of reviewing our jewellery to offer the best quality at our price point possible.
We do appreciate your feedback. Regards, Team MBFW. x
Easy website and very friendly staff…
Easy website and very friendly staff when i did click and collect.
21. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review :)
Great quality!
I have bought several items from you and the quality is great as always. I am a return customer .
19. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review, it is appreciated :)
Lovely little shop!
I have just discovered this lovely little shop in Cobham. The clothes are stylish, but can be dressed up or down, so very versatile and not expensive! The staff are helpful, friendly and always happy to chat. I felt completely at home… and they’re dog friendly too!
22. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review and I have passed the positive feedback to our shops :)
Fabulous
Such lovely kind ladies, offering support to someone who knows nothing about style or how to wear clothing!
22. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your kind review, it is appreciated by our team :)
Great cardigan
I received the cardigan I ordered in good time and it's very good quality. It's a lovely soft fabric and a perfect length for me at 5"8. Highly recommend My Best Friends Wardrobe
13. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review, we do really appreciate your feedback :)
Beautiful skirt
Beautiful skirt, exactly like photos. Arrived promptly and packaged beautifully.
16. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your kind review :)
Just such a beautiful dress
15. februar 2024
Besvarelse fra My Best Friends Wardrobe
Our team are glad you have enjoyed your purchase :)
Same items available cheaper elsewhere
Selling Made in Italy items for 200% more than other sites. Please do your research before buying as you can get the same stuff elsewhere far cheaper.
I can’t provide the order number as the dress I was bought from My Best friends Wardrobe was a gift but I already have the exact same broderie anglais dress from Elsie’s Attic and it wasn’t £149 as per the label on the My Best friends Wardrobe dress.
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra My Best Friends Wardrobe
Hi Kate, could you please provide an order number or similar so we can help understand more about your negative review further? Thanks, Team MBFW x
Besvarelse fra My Best Friends Wardrobe
thank you for the nice review, our team do appreciate our customer feedback. :)
Mixed review
Good service and beautiful packaging but very disappointed with the sizing. Ordered a L dress but it was more like a small Returned which was easy but cost me £1.50 so will get cost of the dress but not the P&so each way
12. februar 2024
Besvarelse fra My Best Friends Wardrobe
Hi There, we are sorry the sizing of the product didn't meet your needs. Our sizing of our clothes has not proved to be an issue before. In regards to shipping and returns, our policy aligns with most online retailers of our size. Team MBFW x
online part of my order.
online part of my order was excellent.When I went to collect shop was closed for awhile.Iwent back and the person was not the most helpful when I made other purchases. I admit it was in the jewellery sale also refused cash saying we don't take cash.There is nothing to say about cash.I am unable to purchase clothes from you as I am a size 16 and could afford to make a purchase.
8. februar 2024
Besvarelse fra My Best Friends Wardrobe
Hi there, thank you for your review. We are sorry the shop was not open when you went to collect your order. We are looking at sizing currently, and will endeavour to create collections with a wider range of sizing. Team MBFW x
Very friendly and helpful staff
Very friendly and helpful staff.
Lovely shopping experience!
5. februar 2024
Besvarelse fra My Best Friends Wardrobe
THANK YOU for the kind review :)
Winner winner chicken dinner 😊
Great service, beautifully packed. Extremely comfortable, nice quality, stretchy, soft jeans. Just like the khaki jeans I purchased from you at Burghley Horse Trials.
9. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your review, it certainly has made the team smile! :)
Arrived beautifully packaged and…
Arrived beautifully packaged and quickly. Trousers just as expected - very happy
8. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your lovely review, we have passed it onto our team at HQ!
A wonderful experience!
A wonderful experience with a lovely range of beautiful clothes, and such helpful staff. Thank you for refreshing my wardrobe!
1. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for your lovely review :)
Very helpful young lady with my purchase
11. februar 2024
Besvarelse fra My Best Friends Wardrobe
Thank you for the nice review about your shop experience :)
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