I had an absolutely excellent experience with Mr. Leo today regarding my auto oil change and the subsequent reimbursement process. From start to finish, he was incredibly courteous, patient, and hi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very predatory cancellation practices. Do not enter into a contract with this company. Unlike reputable companies in this space which allow you to simply cancel over the phone. This company wants you... Se mere
Virksomheden har svaret
My protection specialist was Christian Emeterio who was very good at explaining the Service Agreement. He was very patient and friendly with me and with my bank. I received and printed the AutoGuard... Se mere
Virksomheden har svaret
I spent hours on the phone with them they sold me on everything I bought the package which over the life of the insurance will cost me $6,000. Well I looked it up afterwards and found out that they on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
Kontaktoplysninger
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, USA
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Middel
318 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The process of talking with a vendor…
The process of talking with a vendor was easy then gathering a good package for you was OK but when I experience a problem doing the process, I told them to wait and I’ll get back with them. Before I could get back with them, they already charge my bank For the down payment of this auto warranty.
5. september 2026
Besvarelse fra MyAutoGuard
This is very misleading review and has zero truth to it at all. Reviewed the call, which was 32 minutes long and you clearly approved the activation fee being ran, knew it was being processed and verbally agreed to it. So not sure where this false and fabricated review came from, but its better to get things resolved by calling our amazing customer service department if you did not understand something or made a mistake. Thank you
Besvarelse fra MyAutoGuard
Thank you for the 5-star review! We love hearing that our team was helpful, patient, and knowledgeable throughout your experience. That’s exactly the kind of service we want every customer to receive. We appreciate you choosing MyAutoGuard!
Besvarelse fra MyAutoGuard
Thank you for the 5 stars! We’re really happy to hear our customer service team was able to help and make your experience a good one. We appreciate you being part of the MyAutoGuard family!
Besvarelse fra MyAutoGuard
No, we actually did not. You had a activation fee on 8/14, then your first monthly payment on 9/4. There were no other payments taken, maybe the confusion is on your end?? Please give us a call before posting bad reviews for mistakes that we didn't make. thank you
I appreciate the professionalism and…
I appreciate the professionalism and salesmanship.
1. september 2026
Besvarelse fra MyAutoGuard
Thank you so much! We really appreciate you saying that. We work hard to make sure people feel comfortable, informed, and never pressured when speaking with our team. Thanks for trusting us with your vehicle — we’re happy to have you with MyAutoGuard!
Customer service was good they answered…
Customer service was good they answered every question I had
1. september 2026
Besvarelse fra MyAutoGuard
Thank you for the great review! We’re glad our team was able to answer all of your questions and provide you with a positive experience. We appreciate you choosing MyAutoGuard and trusting us with your vehicle protection!
very knowledgeable about the industry
very knowledgeable about the industry. Answered all my questions, got me set up and now i no fear of break downs
26. august 2026
Uopfordret anmeldelse
Besvarelse fra MyAutoGuard
Thank you for the 5-star review! We’re glad our representative was able to answer all your questions and help you find the right coverage for your vehicle. Knowing you can drive with greater peace of mind is exactly what vehicle protection is all about. Thank you for choosing MyAutoGuard!
The salesman was very nice " and help…
The salesman was very nice " and help me get started on my insurance package and also made the down payment affordable due to being disabled and on a fix income . And as well as affordable monthly rate. Thank you again for allowing me into the family .blessings
29. august 2026
Besvarelse fra MyAutoGuard
Thank you so much for the 5-star review! We’re glad our representative was able to make the process easy and help find a protection plan and payment option that worked for your budget. We truly appreciate your kind words and are happy to welcome you to the MyAutoGuard family. Thank you for trusting us with your vehicle protection, and many blessings to you as well!
David was excellent and acquired all my…
David was excellent and acquired all my needs today!
28. august 2026
Besvarelse fra MyAutoGuard
Thank you for the 5-star review! We’re happy to hear David took great care of you and made sure all your needs were met. We’ll be sure to pass along the kind words. Thank you for choosing MyAutoGuard!
They offered me a protection plan that…
They offered me a protection plan that was the best for my car and he went above and beyond and found coupons to even bring it down and save me money on my plan. I would recommend them to anybody that wants an extended warranty other vehicle
28. august 2026
Besvarelse fra MyAutoGuard
Thank you so much for the 5-star review! We’re thrilled to hear our agent went above and beyond to find the right protection for your vehicle while also helping you save some money. We truly appreciate your recommendation and thank you for trusting MyAutoGuard to help protect your vehicle!
This is the worst experience I have…
This is the worst experience I have ever had filing a claim on our customers behalf for repairs. We deal with a lot of extended warranty companies, some good, most bad, but this has been the absolute worst. All we got was a month long run around with no answers until finally, almost everything was denied. Terrible customer service with no answers, and no way to speak to anyone in management. When I messaged the CMO on Linkedin with a legitimate complaint about his company, he blocked me rather than address it. Run as far away from this company as possible. Do not trust your auto extended warranty with these people. I read their reply and I stand behind every word of my review. Don't say you haven't been warned. Worst experience ever!
27. august 2026
Uopfordret anmeldelse
Besvarelse fra MyAutoGuard
We’re sorry to hear that your experience handling this claim did not meet expectations. We work with repair facilities every day and understand how important timely communication and clear answers are when a customer’s vehicle is awaiting repairs. Also, PRE EXISTING problems are not covered under any service plan.
Claims are reviewed based on the customer’s specific coverage, the cause of failure, inspection findings when applicable, maintenance requirements, and the terms and exclusions of the service contract. Unfortunately, not every repair submitted as part of a claim will necessarily qualify for coverage, and a denial does not mean the claim was not properly reviewed.
That said, a repair facility should not feel that it is being given the runaround or unable to get clear information regarding a claim decision. We take that portion of your feedback seriously and will review the communication surrounding this claim.
Regarding communication with individual employees through their personal LinkedIn accounts, those accounts are not an official customer service or claims channel. We encourage concerns regarding a specific claim to be directed through our company’s established channels so they can be properly documented, reviewed, and addressed.
We appreciate the feedback and are always looking for ways to improve the claims experience for both our customers and the repair facilities assisting them.
Besvarelse fra MyAutoGuard
Thank you for the great review! We’re happy to hear MyAutoGuard was able to come through for you. We appreciate your business and thank you for choosing us!
thumbs up
Sales agent was good, had me laughing and answered all my questions. thanks
21. august 2026
Uopfordret anmeldelse
Besvarelse fra MyAutoGuard
Thank you for the great review! We’re glad to hear our agent made the experience enjoyable, kept you laughing, and answered all your questions. We really appreciate you choosing us and taking the time to share your experience!
worst company ever been paying for auto…
worst company ever been paying for auto guard over a year of making good payments just to get denied the first time I ever made a claim. I could even speak with any one just was told its denied and I gotta deal with it , worst ever
27. august 2026
Uopfordret anmeldelse
Besvarelse fra MyAutoGuard
We’re sorry to hear you’re unhappy with the outcome of your claim. However, making payments and maintaining an active service contract does not automatically mean every mechanical failure is eligible for coverage.
In this case, the claim was reviewed and denied because the transmission failure was determined to be pre-existing, meaning the condition existed prior to the applicable coverage. The vehicle’s service history also did not show that the transmission had been serviced at the manufacturer-recommended intervals.
We understand how frustrating it is to have a major repair denied, especially after maintaining coverage for over a year. However, we are required to administer every claim according to the terms of the service contract and cannot authorize a failure that falls outside those terms.
We would be happy to review the claim with you and explain the specific findings that resulted in the denial.
Misunderstanding.
Misunderstanding...I thought it was a car insurance but after an hour talking I found out it's a car warranty ... please cancel and reimburse my down payment of $99
Thanks
22. august 2026
Besvarelse fra MyAutoGuard
We're sorry there was a misunderstanding regarding the type of coverage being offered on your end. My Auto Guard provides vehicle service contracts designed to help with covered mechanical breakdowns; we are not an auto insurance company.
We certainly understand if this type of coverage isn't what you were looking for. Since a public review is not the appropriate place to process or verify an account cancellation or refund, please contact our customer service department directly so your request can be reviewed and handled according to the terms of your agreement.
We appreciate your feedback and regret the confusion, ask questions before buying things in the future.
Very helpful hopefully itd good…
Very helpful hopefully itd good coverage as they say
21. august 2026
Besvarelse fra MyAutoGuard
Thank you for your 5-star review! We're glad to hear that our team was helpful and that you've had a positive experience so far. We understand that the true value of any vehicle protection plan comes when you need it, and we appreciate the opportunity to earn your continued trust.
Thank you for choosing My Auto Guard. We're here whenever you need us!
Besvarelse fra MyAutoGuard
Thank you for your 5-star review! We're so glad to hear that everyone you worked with was friendly and made your experience a positive one.
We truly appreciate your kind words and thank you for choosing My Auto Guard. We're happy to have you with us!
I recently gave auto guard 5 stars…
I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren’t actually covering anything if something goes wrong with your vehicle. I didn’t find it to be trustworthy so I cancelled my contract. I advise don’t give up any money until you see your written contract first !!!!
10. august 2026
Uopfordret anmeldelse
Besvarelse fra MyAutoGuard
We're sorry to hear that your opinion changed after reviewing your agreement. We do want to clarify that the contract does provide coverage for the components specifically listed under the plan, subject to its terms and exclusions. Having exclusions does not mean that "nothing" is covered—exclusions are a standard part of vehicle service contracts and identify circumstances or items that fall outside the selected coverage.
We are concerned by your statement that the monthly payment shown was different from what you agreed to. We take billing discrepancies seriously and would welcome the opportunity to review the recorded enrollment and account details to determine exactly what occurred.
We respect your decision to cancel and appreciate your feedback. We encourage every customer to read their agreement carefully and contact us with any questions so we can explain the coverage, exclusions, pricing, and benefits in detail.
flexibility
Your company has some flexibility with the plan I finally purchased. Being retired on a fixed income makes my choices limited.
20. august 2026
Besvarelse fra MyAutoGuard
Thank you for your 4-star review! We understand how important it is to find vehicle protection that fits comfortably within your budget, and we're glad our team was able to work with you to find a plan that made sense for your situation.
We appreciate you giving My Auto Guard the opportunity to earn your business and hope to earn that 5th star as we continue serving you!
Awesome Staff
The gentleman I spoke with was Great! He was first a car guy and was great to work with! Jason was very patient and knowledgeable which made me feel at ease! Thanks buddy, larry
19. august 2026
Besvarelse fra MyAutoGuard
Thank you for the awesome 5-star review, Larry! We're thrilled to hear that Jason made the experience comfortable and enjoyable. It's always great when a shared passion for cars makes the conversation even better!
We'll be sure to pass along your kind words to Jason. His patience, knowledge, and ability to make customers feel at ease are exactly what we strive for.
Thanks for choosing My Auto Guard, Larry. We truly appreciate your trust and support!
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