Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Se mere
Virksomheden har svaret
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Se mere
Virksomheden har svaret
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktoplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Fremragende
568 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nirin was really polite and helpful…
Nirin was really polite and helpful with my query very professional.
25. september 2026
Helpful customer service
Kelsey was really helpful and pointed me in the right direction about my shared cost AVCs query. No complaints.
25. september 2026
Wish id done this earlier!
Simple to use. Great response to my query both in email and over the phone.
16. september 2026
Despite initial difficulties
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much better than being on hold for long periods of time
23. september 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful man
Very helpful man, was very patient with a confused woman. Thank you
22. september 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A very useful webinar about pensions for people working in Local Government.
Nick was a very good presenter and everything was very clear and understandable.
I have got some excellent information from the Webinar today…
22. september 2026
Uopfordret anmeldelse
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great retirement trap session
Attended a retirement trap session
It was very informative and well delivered by Nick, clear and practical. Gave me a lot to think about
22. september 2026
Uopfordret anmeldelse
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Besvarelse fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
I was completely in the dark regarding…
I was completely in the dark regarding how the AVC pots work however the information I obtained from the phone call was very informative. Thank you Nirin
22. september 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A very helpful agent!
The agent I spoke to, clearly explained how an AVC account, in addition to my pension, could maximise my retirement income.
I was happy with her calmness and patience, in not rushing through the questions I asked.
In conclusion, it was a nice experience!
18. september 2026
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
easy to use and lady was helpfull
21. september 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful
Really helpful, I’ve learned a lot in the 45 minute sessions.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
They answered all my questions clearly…
They answered all my questions clearly and sent me an email to confirm everything discussed.
21. september 2026
Besvarelse fra my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
A speedy response time which answered…
A speedy response time which answered my question.
18. september 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Telephone support was helpful
Telephone support was helpful, friendly and encouraging.
16. september 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very professional and Reassuring.
The Staff (Katie)was very clear and very detailed in all her communication which helped me to clear my doubts and initial confusion.
I was very reassured after the telephone call, thanks to her calm and very professional support and update.
18. september 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Dette er Trustpilot
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