My Little Darling Shop 

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Even one star is too much for this terrible company. Their site lies about trust pilot reviews and their goods are cheap market stall quality massively overpriced. Customer service is appaling and the... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Terrible. Avoid. Took 16 days to deliver so too late for planned birthday. Refused to allow cancellation. Packaging was damaged, looks like previously opened. Construction toy contained no checklist... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Found two of the zippers weren't working great at first opening. The bed section of the bag looks nothing like the pictures, very misleading advertising. My tracking still says on the way after having... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Awful!!! Do not waste your time. Toys are awful quality, advertised as wooden Montessori but are plastic rubbish. They do not take any accountability and refuse returns. Also missing items in deliver... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Legetøjsforretning

Skrevet af virksomheden

Educational toys for all ages. Durable, creative and 100% safe and reliable. Free shipping from £25 within the United Kingdom.


Kontaktoplysninger

Overtrædelse af retningslinjer

Alle anmeldelser

(344)

174 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Terrible quality

Terrible quality
Grossly overpriced
Box smashed up and not suitable for gift
Too late anyway as delivery was very slow
Should have read reviews before
Do not buy

19. maj 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are very sorry to hear that your experience did not meet your expectations.

We sincerely apologize that the product quality, packaging, and delivery time were disappointing, especially as the item was intended to be given as a gift.

Typically, delivery takes 10–12 business days. This is an estimated delivery timeframe, and while we cannot predict the exact delivery date, you can rest assured that your order is on its way.

We would like to investigate your concerns further. Please email us your order number, the email address used to place your order, and photos of the damaged packaging and the product you received so we can review your case and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Avoid this company

Avoid this company. Terrible to deal with. Dishonest. I ordered a baby light and it arrived badly packed and damaged. The company kept stalling when I asked for a replacement item as the box is not suitable to be given as a gift and I do not know if the actual item is working. They offered me a 10% discount but I do not want a discount, I just want a perfectly boxed item. They keep saying they are looking into it and the team dont think the boxing is badly damaged. They are awful!

13. april 2026
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Bedømt til 1 ud af 5 stjerner

Misrepresentative and Extremely Poor Product Quality

Avoid at all cost. Product description and picture is nothing like what you receive. Product made in China and very poor quality. Ordered "Speed Wheels™ - Super Fast & Tough - 48 Racing Cars" which supposedly came in a carry case/garage. Carry case and garage was essentially a cardboard box that I immediately put in the recycling bin. "Super tough cars were cheap, flimsy and plastic and nothing like the picture or description. Company not to be trusted and completely misrepresent the products they sell. I repeat myself and other reviews when I say, avoid at all cost.

6. maj 2026
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Bedømt til 1 ud af 5 stjerner

Avoid at all costs

Avoid at all costs. Despite the appearance of their website, these are cheap items from China, completely misrepresented in the photos. The outfit I ordered arrived in the wrong size and it’s made from horrible cheap material, feels more like a bin liner than clothing.
I’ve reached out to return it for a refund. Dreading to see the rest of the order which hasn’t yet arrived.

2. maj 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear customer,

We are very sorry to hear that the product did not meet your expectations and sincerely apologize for the disappointment caused. However, upon checking, we can confirm that the size of the item was updated based on your request prior to shipment.

We can also see that a partial refund was accepted as a resolution regarding the matter. Nevertheless, we still take your feedback seriously and continuously work on improving our products and customer experience.

Please feel free to contact our customer support directly if there is anything further we can assist you with regarding your order.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

** UPDATE still ONE STAR

** UPDATE: despite the comment below they never reached out to me. The only response I got was from the representative whom I reached out to in order to cancel my order which they would not do. Nor would they send me the return form until I received the item. I received the item yesterday, emailed twice today for a return form and have not received it yet.
If they have time to respond to these reviews maybe they could actually REPLY TO THE CUSTOMERS.

Original review 15/04/2026:
Tried to cancel order immediately after ordering as their delivery time changed to a later date and I needed the product quickly. It wasn’t shipped just listed as processing order on website.
Frustrating as now have to wait for delivery, then request a return form and then return item.
Won’t ever order from them again.
As a comparison, I had to do a similar thing on an Irish owned business, paid for item, then email said item to be shipped at a later date. Emailed customer service, order cancelled and refunded same day.

30. april 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear customer,

We are very sorry to hear about your experience and sincerely apologize for the frustration caused regarding the cancellation and return process. We completely understand your disappointment, especially as you needed the item urgently.

Please note that return instructions are typically provided once the item has been delivered to ensure the correct return procedure is followed. However, we regret if our communication did not meet your expectations or if there was a delay in our responses.

Please feel free to contact our customer support directly once more with your order details so we can prioritize your case and assist you accordingly.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

I wish I had read the reviews before…

I wish I had read the reviews before purchasing from here. Honestly one of the worst gifts received, completely bashed up box that looked like it came from a car boot sale. The items just thrown in the box without consideration. After a back and forth email exchange on the matter I just decided to settle for a 30% refund as I could not be bothered to return and risk wasting more money and not receiving a refund. They are a very very amateur drop ship business who probably does it from Bali. Don’t waste your money guys.

24. april 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear customer,

We are very sorry to hear that the product and packaging did not meet your expectations, and we sincerely apologize for the disappointment caused. We completely understand your frustration, especially as the item was intended to be a gift.

Upon checking, we can see that a 30% partial refund was accepted as a resolution to the matter. Nevertheless, we still take your feedback seriously and continuously work on improving both our packaging and overall customer experience.

Please feel free to contact our customer support directly if there is anything further we can assist you with regarding your order.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Not what it claims to be on its website

No mention of delivery times to the uk on their website; just the claim that items will be dispatched quickly. Item was ordered as a present and didn’t arrive in time.
The 1* review is actually due to the packaging: a plastic envelope on an expensive item. It turned up crushed and damaged so can’t even be given as a late present.

19. april 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.

To help us investigate this matter and offer you a proper solution, could you please provide your order number or any details used when placing the order (such as your email address)?

Kindly reach out to us via email with this information so we can assist you further and resolve this as quickly as possible.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

An absolutely dreadful company to deal…

An absolutely dreadful company to deal with. Item I purchased arrived in crushed box covered in Chinese writing with no inner packaging. Therefore completely unsuitable to present as a gift. Impossible to get a refund, all they will offer is a 30% refund and an offer to keep goods (although I wouldn't want to), or pay expensive cost of returning it overseas!! Also, the item I ordered bore no resemblance to the item advertised. Please do not order anything from this company.

26. marts 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.

To help us investigate this matter and offer you a proper solution, could you please provide your order number or any details used when placing the order (such as your email address)?

Kindly reach out to us via email with this information so we can assist you further and resolve this as quickly as possible.

Kind regards,
Customer Support Team

Bedømt til 3 ud af 5 stjerner

Delivery took some time a little late…

Delivery took some time a little late communication could be better just giving reassurance it was in hand. Received child’s sink little lower than photo indicated but my granddaughter loves it . Thank you

17. marts 2026
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My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

Thank you for your feedback. We’re glad to hear your granddaughter loves the product.

We apologize for the delay and any lack of communication. We will take this into account to improve our service and keep our customers better informed.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Avoid

Can't believe that I was taken in by their slick website promising quality educational toys. I ordered the soccer/basketball set which turned out to be cheap and tacky and not worth at all what I paid for it. I also ordered the pogo stick which came with no assembly instructions so I requested some - I was then sent a video in Chinese which I was supposed to understand!!

I queried in the beginning about the 1st and 2nd purchase discount codes which they advertise not being accessible but they totally ignored my query.

Warning - you have to pay to return goods to The Netherlands, plus a tracking fee and completion of post Brexit customs forms.

They have a Trust Pilot logo on their website but the TP reviews (of which there are many) can not be accessed from there.

Don't be taken in with their regular delivery progress emails which makes them seem professional in the beginning. Very disappointing purchase experience.

10. april 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.

To help us investigate this matter and offer you a proper solution, could you please provide your order number or any details used when placing the order (such as your email address)?

We’re committed to resolving this for you as quickly as possible.

Bedømt til 1 ud af 5 stjerner

DO NOT ORDER FROM THIS WEBSITE!!

DO NOT ORDER FROM THIS WEBSITE!!!

When my order finally arrived, the quality was awful and absolutely not as described. I spent about 10 days emailing requesting a refund and I was constantly reassured but never given any information on how to return the item for a refund. After enough persistence, I finally got a PDF of the return form and returned the item. I eventually got my refund but they really did not make it easy. Such a scam! Terrible products and horrendous customer care. If you want to return an item, don't give up!

13. april 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are sorry to hear about your experience and appreciate you sharing your feedback.

We strive to make our return process as clear and smooth as possible, and we regret that this was not your experience. We will review this internally to improve our service.

Kind regards,
Customer Support Team

Bedømt til 5 ud af 5 stjerner

Ordered a pair of the Barefoot natural…

Ordered a pair of the Barefoot natural walking shoes for my 1 year old and couldn’t be happier. I wanted to protect the natural shape of his feet whilst allowing him to get a feel for walking outside. He’s been to the park in them and walking outside and about and it’s really helped his balance. He isn’t a fan of socks but he happily keeps these on and seems really chuffed when wearing them. Easy to measure from the website guidelines so they fit perfectly. Would definitely recommend for first shoes

6. april 2026
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Bedømt til 1 ud af 5 stjerner

Total Scam of a company

Total Scam of a company! Toys are substandard cheap knockoffs from China packaging brown box already opened and then taped back up in blue tape. Toy is completely unsafe and would not be considered compliant for Australian import.
Luckily after so much back and forth with this company trying to “act” like they were actually considering a return. Their return policy is just a laugh! They must receive it within 14 days back to Netherlands address( but it clearly comes from China) otherwise it’s all void ! Thank god my bank did their own investigation and found them in the wrong and fully refunded my purchase. They continue to send me threatening legal action emails.

5. december 2025
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are very sorry to hear about your experience and take these concerns seriously.

We want to assure you that we do not tolerate unsafe or non-compliant products, and we will investigate this matter thoroughly. We understand your frustration regarding the return process and the communication you received.

We will reach out to you directly to review your case and work towards a resolution.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Delayed delivery meant I was away when…

Delayed delivery meant I was away when the parcel arrived so unable to return within the 14 days. The box was damaged. Only Chinese characters as instructions on the box. It was meant for my granddaughters 1st birthday. The only thing I could read was 3+ age suitability. Nothing like that was mentioned in the original information. I paid $119aud for rubbish!!!

2. april 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are very sorry to hear about your experience, especially as the item was intended for such a special occasion.

We take your concerns seriously and will review this matter internally. We will also reach out to you directly to look into your case and assist you further.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Never known a delivery to be so long

Never known a delivery to be so long. What a complete shi*show of a company.

2. april 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are sorry to hear about your experience and understand your frustration regarding the delivery time.

We will review this internally and will reach out to you directly to assist you further.

Kind regards,
Customer Support Team

Bedømt til 1 ud af 5 stjerner

Warning do not use this company!!!!

***Update****

Sent item back and my little darlings would not except it back at customs…. So I have now just received it back….. I don’t want it!!!!! This has cost a lot my money to send back , please please be very careful buying from this awful company !!!!

Warning !!! Do not order through this company, delay in getting item which arrived to late, not worth sending back as they say you need to track it (expensive) then also pay a import tax before they except it…..

28. marts 2026
Uopfordret anmeldelse
My Little Darling Shop-logo

Besvarelse fra My Little Darling Shop

Dear Customer,

We are sorry to hear about your experience and understand your concerns regarding the delay and return process.

We will review this matter internally to ensure our processes are clear and fair. We will also reach out to you directly to look into your case and assist you further.

Kind regards,
Customer Support Team

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