My husband and I are very active, fit, eat clean and love finding new ways to support health and wellness. We used this machine initially for a week and both saw great results in strength and reductio... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
⭐⭐⭐⭐⭐ We absolutely love our EMS machine! We’ve been using it consistently and have been really impressed with how easy and convenient it is to incorporate into our routine. The sessions are quic... Se mere
Virksomheden har svaret
We've had a great experience with our device. It's easy to use, we've seen great results, and the customer service has been responsive and helpful whenever we've needed support. We're very happy with... Se mere
We use the EMShape Neo Plus from M-Shape Beauty and it has been an incredible money-maker for our clinic! The results for our weight loss patients have been wonderful. They desperately need help resto... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
M-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
Kontaktoplysninger
525 7th Ave., 10018, New York, USA
- 1-800-583-3349
- info@mshapebeauty.com
- mshapebeauty.com
4,5
Fremragende
63 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This company is wonderful
This company is wonderful. Very responsive and helpful. Everything was delivered as promised. I can't say enough good things about them. I will definitely buy from them again.
2. juni 2026
Besvarelse fra M-Shape Beauty
Hi Karen,
We're so glad to hear everything arrived as expected and that you've had a positive experience working with our team. We always aim to make the process as smooth and straightforward as possible, so it's wonderful to hear that reflected in your experience.
Thank you again for the 5-star review and for your kind words. We truly appreciate it, and we look forward to working with you again in the future. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
Besvarelse fra M-Shape Beauty
Hi Body Contour of Louisville,
We're glad we were able to help and that you had a positive experience with our technical support team. Having reliable assistance when you need it is an important part of the experience, and we appreciate you taking the time to share your feedback.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, we're always here to help.
Very satisfied with EMShape Neo Prime II
We have been very happy with our EMShape Neo Prime II. It was delivered in a very protective trunk on wheels and our online service from Rio at the sales end to Hasnat for our online training has been top notch. We have had such a good experience we are now adding a pelvic therapy attachment.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra M-Shape Beauty
Hi Ainar,
Thank you for the 5-star review, we really appreciate it. We’re glad to hear your EMShape® Neo Prime II-W arrived well and that everything from delivery to training went smoothly. We’re also glad you’ve added the 2026 Pelvic Floor Strengthening Cushion to your system as part of expanding your treatment options.
If you ever need anything, you can always reach us at +1 917-768-6066. We’re always happy to help.
I purchased a 6-in-1 machine from this…
I purchased a 6-in-1 machine from this website and had a very strange experience. After paying, someone called me and asked me a lot of unnecessary questions before they would “send” the product. After answering everything, they told me the machine would be shipped, but I never received any tracking information.
Later, I received an email saying my order was canceled, but I still have not received my refund. This experience feels very unprofessional and suspicious. Be careful before ordering from this company.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra M-Shape Beauty
Dear Thien,
Thank you for bringing this to our attention. We take feedback like this very seriously, but after thoroughly checking our system, it seems this review may have been left in error.
Our customers' security is our top priority. We never cancel paid orders without automatically issuing an immediate refund, nor do we withhold tracking information. We do want to help look into this for you.
Could you please contact our official support team directly at info@mshapebeauty.com? Thank you!
Emshape Neo Fit -Expecting visible results? This model won’t deliver
I purchased the Emshape Neo Fit without RF and used it consistently for two months. In my case, I have not seen any visible results. The device produces only very subtle contractions, without external muscle movement, unlike other EMS equipment I’ve seen online.
Customer service was responsive and professional. They investigated thoroughly and confirmed with the factory that very slight coin movement (coin test) and subtle contractions are considered normal performance for this model. This means the device is designed for moderate, comfortable stimulation, not for visible results.
If I had known at the beginning that this model provides only subtle stimulation without visible outcomes, I would not have bought it.
For personal use, this may suit someone looking for gentle sessions. However, for those expecting visible outcomes or planning to use it in a business setting (such as body‑remodeling salons), I believe this equipment will be disappointing and a poor investment.
Update: after the company's reply.
While I appreciate the reply, I would like to clarify that my concern is not about failing to consult, it is about the equipment not meeting the expectations set by Rejuva Fresh’s marketing. Customers should not be made to feel at fault for trusting advertised claims.
When I purchased the EMShape Neo Fit, the product specifications did not mention that a consultation was required before ordering, and no one advised me of this at the time.
I was surprised to be described as a “stronger individual.” I am in my 50s and have never done bodybuilding or fitness training before.
From the very beginning, I raised concerns about not feeling strong contractions. Following Rejuva Fresh’s own advice, I used the most advanced programmes (automatic M5 at 100% intensity and manual mode with all parameters at maximum). Despite this, I did not experience visible contractions or results.
Other customers have reported that even at lower intensities they felt contractions that were too strong, which makes my experience very different.
Unfortunately, even after training and repeated use, the outcome has not changed. I am disappointed, as I expected visible results and stronger performance from the equipment.
In conclusion, despite following all instructions and using the highest settings, the device delivered no visible results. It did not meet the advertised expectations and represents poor value for the cost.
I'm extremely disappointed.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra M-Shape Beauty
Dear Adriana,
We are sorry to hear that your experience with your EMShape Neo Fit was less than wonderful.
While thousands of users have invested in this model and the feedback in general is overwhelmingly positive, we understand that for you personally, you have not achieved the experience you expected, and we are sorry about this. We are here to help and would like to arrange dedicated support meeting at your convenient time to check every detail about your set up and usage.
While everyone’s experience is going to be different because this is a machine that works on the human body—and bodies are different—we do know from documented clinical studies and user feedback that a large percentage of customers who use EMShape Neo Fit achieve significant strengthening, skin tightening, toning, and firming benefits. Furthermore, HICMMT is highly regarded as one of the world’s most efficient strengthening and building technologies. Therefore, we disagree with the title of your review, “Emshape Neo Fit -Expecting visible results? This model won’t deliver.”
Please feel free to reach out to our client support team at info@mshapebeauty.com, 1-917-768-6066. We are always aiming to improve and welcome you to contact us and offer more detailed feedback to a manager.
Please note that the EMShape Neo Fit is our entry-level model. We offer many other models with significantly stronger electromagnetic output per applicator.
As you pointed out Adriana, consultations prior to ordering are not required, but they are recommended. Your feedback on this is matter is also valuable. These higher-level models will certainly deliver even faster results and serve a broader range of clients, even professional athletes, as they get stronger with the machine.
Sincerely,
M-Shape Beauty Customer Care
Excellent customer service and support.
6. maj 2026
Besvarelse fra M-Shape Beauty
Hi Dr. Cooper,
We’ve enjoyed working with you and appreciate you taking the time to leave a review. Glad to hear things have been a positive experience on your end.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thank you for the 5-star review, we really appreciate it.
You had what we needed and for a good…
You had what we needed and for a good price. Ordering was easy and it arrived to us in a timely manner. Will do business with M Shape again.
4. februar 2026
Besvarelse fra M-Shape Beauty
Hi Kimberlee,
Glad everything came together smoothly for you, from ordering to delivery. It’s always nice to hear when the process feels straightforward and the value makes sense.
Please let us know once you're ready to schedule your training or if you need any marketing materials, we’re here to help. Thank you for the 5-star review, we really appreciate it.
Really Intense
These machines are really intense! Even more intense than the $800 per 30 minute treatments I was getting. Training was fun and helpful and I'm totally satisfied with my decision to go with an MShape beauty body sculpting machine!
28. oktober 2025
Besvarelse fra M-Shape Beauty
Hi Marielle,
Thanks for the 5-star review, we really appreciate it. It’s great to hear you’re enjoying the treatments and that the system is delivering a strong experience for you. Glad the training was helpful as well and made things easy to get started.
If you ever need anything or want to go over anything further, you can reach us at +1 917-768-6066.
Your needs is your desire and your want…
Your needs is your desire and your want is given to you
12. oktober 2025
Uopfordret anmeldelse
Super sweet customer service but I…
Super sweet customer service but I never received the gel
21. februar 2025
Besvarelse fra M-Shape Beauty
Dear Rachel, Thank you for your kind words about our customer service team, and we truly appreciate you bringing this to our attention. We’re so sorry to hear that the gel didn’t arrive with your order, that’s definitely not the experience we want you to have.
Our team will be reaching out to you right away to make sure this gets sorted and that you receive everything you need. If there’s ever anything else we can do to help, please don’t hesitate to let us know. We appreciate your patience and look forward to making this right.
Fits Seamlessly into my clinic
I added the Perfect Shape Neo to my clinic, and it's been a great complement to my existing treatments. The training was detailed, and anytime I had a question, the support team was there to help. So far, it's been a smooth experience.
17. februar 2025
Besvarelse fra M-Shape Beauty
Hello Indigo, Thank you for sharing your experience with the Perfect Shape Neo. We’re thrilled to know it integrates so seamlessly into your clinic and enhances your current treatments. Our detailed training and dedicated support are always here to ensure a smooth process. Should you need anything further, please don’t hesitate to reach out.
Seeing results firsthand
I've been using the Perfect Shape Neo on myself and my staff, and we've noticed a real difference, especially in areas that were harder to tone. The training was helpful, and I'm looking forward to offering this treatment to my clients.
9. februar 2025
Besvarelse fra M-Shape Beauty
Hi Barnette, We’re so pleased to learn that you’re noticing real results with the Perfect Shape Neo on both yourself and your staff. It’s fantastic to know that our training has helped you feel confident about offering this treatment to your clients. Should you have any questions as you continue to offer these treatments or need additional support along the way, please don’t hesitate to reach out.
Helpful setup and guidance
I'm satisfied with the service. Their team was attentive during setup, walked me through everything, and even provided some marketing materials. Now that everything is in place, I'm looking forward to seeing how my clients respond to the new treatments.
24. januar 2025
Besvarelse fra M-Shape Beauty
Dear Sammy, Thank you for sharing your experience. We're delighted that our attentive setup, step-by-step guidance, and the marketing materials provided have helped you feel confident about introducing new treatments to your clients. Our team is here to support you every step of the way, so if you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for the five star rating!
Feeling confident after training
The one-on-one training I received for my laser machine was excellent. Trainer took the time to ensure I understood all the features and answered my questions without rushing. It was my first time ordering from M-Shape Beauty, and I feel confident moving forward.
13. januar 2025
Besvarelse fra M-Shape Beauty
Hi Schleifer, Thank you for sharing your experience with your one-on-one laser machine training. It’s fantastic to know that our dedicated session helped you fully grasp all the features and instilled confidence in moving forward with M-Shape Beauty.
Great Results
I've been using the cavitation machine and diode laser from M-Shape Beauty for a few months, and my clients love the outcomes. The training was professional, so I knew exactly how to use each feature. Overall, a solid purchase.
13. januar 2025
Besvarelse fra M-Shape Beauty
Dear Benjamin, We’re thrilled that both the cavitation machine and diode laser are delivering outstanding results for your clients. Knowing that our professional training has helped you maximize each feature is truly rewarding. Thank you for choosing MShape Beauty!
Informative and helpful training
I completed my one-on-one training on the Hera machine today, and the trainer was incredibly professional and intelligent. They guided me through every feature, making sure I felt confident using the machine. This was my first purchase from M-Shape Beauty and I'm excited to start offering treatments for fat reduction and skin tightening, and I can't wait to see how my clients respond to the results.
6. januar 2025
Besvarelse fra M-Shape Beauty
Dear Olivia, Thank you for sharing your detailed feedback. We're delighted to hear that your one-on-one training on the Hera machine was both informative and helpful. Our trainer is dedicated to ensuring you feel confident using every feature, and it's wonderful to know that you're excited to start offering treatments. If you have any questions or need additional support as you move forward, remember that our team is available 24/7. Thanks again for the five star rating!
A Worthwhile Upgrade
We've been using the EMShape Neo Plus at our spa, and have seen impressive benefits in both muscle building and fat reduction. The one-on-one Zoom training was detailed but easy to follow, and the ongoing support has been excellent. Our clients are very pleased with the results, and I'm already planning to add another unit to our second location.
2. januar 2025
Besvarelse fra M-Shape Beauty
Thank you for this positive feedback, Michael! That’s so great to hear that you and your clients are having a great experience with EMShape Neo Plus. Should you ever have any questions or suggestions or if you need assistance, please feel free to contact our support team anytime.
There is no manual .
27. december 2024
Besvarelse fra M-Shape Beauty
Dear Mario, I am so sorry for this inconvenience you’ve experienced. Our goal is to always offer the best client support, and obviously we have missed the mark if you didn’t receive the manuals. Thank you for your recent orders of body contouring machines, and my colleague will be emailing you all the links to the manuals and videos first thing Monday morning, if not sooner.
Also we provide free personal training. If you want to make an appointment and get a zoom meeting link, please email us: hello@mshapebeauty.com. You can also use the chat icon on our website to request it.
Thank you again for the feedback. We have already assigned a staff to thoroughly investigate how it happened that you did not initially receive the manuals. We sincerely appreciate you helping us to improve, which will allow us and to serve you even better in the future.
Great customer support and fast…
Great customer support and fast shipping. Very excited to put this machine to use. Will update when it’s been long enough to assess effectiveness
12. november 2024
Reliable Support Team
The M-Shape Beauty Team is always there when I need them. They're quick to respond and truly understand the equipment.
13. november 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.