Ich warte seit 14 Tagen auf meiner Auszahlung es wurde noch nicht mal bearbeitet. Der Live Chat zögert immer hinaus obwohl ich schon lange meine Dokumente hochgeladen habe. Ich werde Tag für Tag v... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
mrwest kinda shocked me with the promotions. The welcome package alone was huge and then the reload offers kept coming. I've played on a lot of sites but this one really goes bunuses. My withdrawl was... Se mere
Virksomheden har svaret
The promos on mrwest are honestly better than I expected. Free spins, cashback, random drops, it adds up quick. Cashout wasnt instant but it felt pretty standard once my account was approved. Platfor... Se mere
Virksomheden har svaret
Identical situation with sister goldwin. 50+ emails ignored. Live chat will do nothing and are rude. 25+ chats, waste of my time. 9 days waiting for my withdrawal. Days countless documents, asking fo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MrWest is an online entertainment platform created for adult users, focused on delivering a smooth, secure, and user-friendly digital experience. Our online casino is designed to perform reliably across all devices, with clear navigation and straightforward account management. We collaborate with established technology and content providers to ensure stable performance and consistent quality. Transparency, fairness, and responsible operation are core principles guiding how the platform is developed and maintained. Customer feedback is taken seriously at MrWest. Reviews help us improve our services, support processes, and overall user experience on an ongoing basis.
Kontaktoplysninger
Comoros
- support@mrwest.win
- mrwest.win
3,0
Middel
28 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scam casino
Scam casino, has ties to other scam casinos. Theyll steal your money, never have a chance to withdraw winnings
27. april 2025
Uopfordret anmeldelse
Besvarelse fra Mrwest
We’re sorry to read your comment.
MrWest does not steal player funds, and withdrawals are processed in accordance with established verification and security procedures. Claims regarding “scam activity” or alleged ties to other operators are not accurate.
We understand that delays or unmet expectations can lead to frustration. If you have an unresolved issue related to your account or a pending withdrawal, please contact our support team through the official website and include your username and a reference to this review so the matter can be reviewed.
We are open to addressing specific, verifiable concerns.
Relaunch of Westcasino
This casino holds ties with Westcasino.com, a now defunct casino as they lost their Maltese casino license.
Unfortunately, this casino operates illegal in my country but denies this when you ask them (they avoid answering this question). When you confront them about this and want your account closed and get a refund they don't respond.
Update: I was able to recover my lost money through my bank and their payment processor.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mrwest
Thank you for updating your review.
We regret if you felt your questions were not addressed clearly. Requests related to account closure or refunds are handled through our official support channels and are subject to applicable procedures and terms.
As you have indicated that the matter was resolved through your bank and payment provider, we consider this case closed from our side. Nevertheless, we take feedback regarding communication seriously and will use it to review and improve our processes.
We appreciate you taking the time to share your experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.