Mr Bean2Cup Anmeldelser 

124
TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Sent my Gaggia Classic in to be repaired and serviced. Just got it back, works like a dream again. Zsolt was very helpful and patient throughout especially with getting the machine back to me. Kept me... Se mere

Bedømt til 5 ud af 5 stjerner

The website is excellent and had parts diagrams of my coffee machine which was a huge help with diagnosing the problem. It was then very easy to order the parts I needed and the prices were reasonabl... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service. Very quick delivery - arrived next day. Needed new draw for my coffee machine which came in 2 parts(front and back) and needed assembling. I asked if they could assemble the draw b... Se mere

Bedømt til 4 ud af 5 stjerner

Delonghi o-rings and silicon grease arrived to time but did not fully fix watery puck problem. So phoned for advice and given some useful ideas without being rushed. V.good after sales service but ne... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

124 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(124)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Sent my Gaggia Classic in to be…

Sent my Gaggia Classic in to be repaired and serviced. Just got it back, works like a dream again. Zsolt was very helpful and patient throughout especially with getting the machine back to me. Kept me informed about the work and the options regarding replacement parts. Great service

16. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent website with parts diagrams

The website is excellent and had parts diagrams of my coffee machine which was a huge help with diagnosing the problem. It was then very easy to order the parts I needed and the prices were reasonable.
I ordered a replacement pump which arrived within a few days and my coffee machine is now working again.

7. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Very quick delivery - arrived next day. Needed new draw for my coffee machine which came in 2 parts(front and back) and needed assembling. I asked if they could assemble the draw before it was dispatched, which they did. Only one negative, all messages and requests have to be made on email. There is no phone communication.

9. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Hassle free

My second time having to order replacement parts for my coffee machine. Great website that lists every single part so you get exactly what you need. Fair pricing, quick delivery and excellent packaging. Pleasure to do business with

21. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I've had two experiences with…

I've had two experiences with MrBean2Cup and in both cases the person I spoke to were very helpful and professional in solving my problem, I have no reservation in thoroughly recommending this company.

29. januar 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Expensive for small washer

Chatted online and asked for a part number for a Gaggia. Online assistant couldn't help and asked me for the part number !! Eventually ordered a rubber valve ring for £5.64 inc postage. Expensive for what it is.

21. november 2024
Uopfordret anmeldelse
Mr Bean2Cup-logo

Besvarelse fra Mr Bean2Cup

Dear David,Thank you for sharing your views on our services. We always appreciate customer feedback as it is crucial for identifying and addressing issues to enhance the quality of our support.I have conducted a thorough review of the chat logs from yesterday, the 21st of November, based on your review mentioning the request for a part number from our agent. In that conversation, you stated, “Part number please for Gaggia Brera V2 brewgroup o-ring set.”
Due to the general nature of the request, our representative asked for additional information to assist you effectively. To further identify your coffee machine and provide the precise help needed, we requested that you send some pictures in accordance with the guidelines provided in our article belowhttps://help.mrbean2cup.co.uk/article/quick-guide-to-find-spare-parts-for-your-coffee-machineYour response indicated a preference to explore options on Amazon. While we respect your decision to seek alternatives, our agent's approach aimed at ensuring we provide you with the correct part to avoid any issues.
Regarding the order pricing, I am pleased to inform you that our price of £5.64 was indeed lower than what I found on both Amazon and eBay. https://www.amazon.co.uk/Saeco-996530001829-11003671-Transp-Valve-Wa/dp/B00DFX0EKK/ref=sr_1_4?crid=FUP9P8V2HYG8&dib=eyJ2IjoiMSJ9.Hgnaxj1gmwbtZIole_4G_FBZlON1NGxqYRGQoIdoFoOwcxBcYOdTDfr4qbQEOpH0Yg9oP1qGJTqM0hxK42EBVb7pBm-Ek0idYs1YsAlKCfo._wLZb-tcwMl6KgYDPQhRJM7GN3w4WRnL5H6zUWBKq38&dib_tag=se&keywords=11003671&nsdOptOutParam=true&qid=1732269721&sprefix=11003671%2Caps%2C139&sr=8-4https://www.ebay.co.uk/itm/153498460047?_skw=11003671&itmmeta=01JD9NNTSAFA2G6WGNVW77A9BX&hash=item23bd389f8f:g:r9MAAOSwi8dbWCas&itmprp=enc%3AAQAJAAAA4HoV3kP08IDx%2BKZ9MfhVJKme7dNaMt7BJqdlPyUxg7%2BbT%2BmZMGc0fV%2BVg1q6gZrWMYMEey1KP7ZT0ZQ9iXWMiVtiEg9DkQAxQ5o9Ym6EzwnOfopMp6jgKqcMZH4g304cwuSsJoM4p9wi5YYDBopzk66jpGmNqP4sTxv8TqyWg%2FXvkOfdLsaCxG4pl1am%2F4RnOlCTNwaddPg23EH9gJez483T%2FvcLM2AXowjJ7CPZhJ645Z%2F189%2BLrbILPCRdW1gog0bRCm0R7xbYpFo6fyR5UD%2FX2G%2BEIJC9OrG%2FHYMFh0Km%7Ctkp%3ABk9SR-Cs17XqZAThis underscores our commitment to offering competitive prices and reliable service. However none of these listings from our competitors mention that there are V1 and V2 gaskets and how to distinguish between them. I hope you followed our instructions before placing an order.
In conclusion, I believe our team handled your inquiry with diligence and professionalism. We strive to provide excellent service and the most competitive pricing, and I am confident in the measures we have taken in this instance. We are always open to learning and improving and appreciate your help in this continuous process.Thank you again for your feedback, and please feel free to reach out with any more questions or further assistance.Best Regards,Zsolt

Bedømt til 5 ud af 5 stjerner

Great store

Thanks to this store, I saved my coffee machine, so I need to give a good review. The graphs available for the machines are extremely helpful, and the delivery was speedy. It was delivered even quicker than expected. They have a lot of original stock, and also some replacements which is what I got. Great store and has great customer service.

16. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent email service

Having bought a few replacement parts for my coffee machine i had a few problems fitting them. I dropped and email describing the problem and within a few hours my machine was back up and running! Excellent service.

19. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent

Zsolt was excellent. Clearly very knowledgable about coffee machines and seemed very willing to help me solve my issue. His communication was clear and he replied promptly to my questions.

The website is great as well. They had an interactive diagram of my machine which helped me identify the individual parts (they also have these parts for sale) and that helped massively.

Next time I need anything coffee machine-related, ‘Mr. Bean to cup’ will be my first stop!

25. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant company

Brilliant company , clearly understands coffee drinkers needs, and even though it was just broken O rings meaning no coffee in dry January, sent to me in under 24 hours from order, a reminder to me that I must support smaller independents who provide value and service , not rely on the larger internet (we all know who) companies. THANK YOU.

12. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My Coffee Hero

The grinder unit in my De Longhi coffee machine failed about a month ago.
After trying various online parts suppliers (who failed to find the part after 2 weeks) I found MrBean2Cup owned by Zsolt. What a breath of fresh air to be able to communicate quickly via WhatApp and identify/supply the part very quickly.
I used various online tutorials to take out the part and re install it. All seemed well EXCEPT that the grinder still failed to grind the beans. I explained the issues to Zsolt and although he doesn’t repair machines, he offered to take a look for me and resolved the issue in no time. We then had a prolonged ‘Mexican Standoff’, as I wanted to pay Zsolt for his time, but to no avail. He insisted that he was just happy to have a satisfied customer.
I wish I could give more than 5 stars, this experience has been that good. This company deserves every success.
Thank you Zsolt.

4. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My new Magenta prestige

First of all thank you Zsolt for all the help, information and advice you gave me on my Naviglio and the purchase of my new Magenta Prestige
WOW what a machine Its doing everything I need Still trying and adjusting Enjoying the experience and the coffee Tony Packham

1. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Zsolt gave me a superb customer service…

Zsolt gave me a superb customer service experience. He was very quick in replying to my emails when I was asking about the possible cause of the issue with my coffee machine. Even though he could not be 100% sure of what the cause of the issue was because all his assessments were based on my videos he was spot on in getting it but as he could not check it personally he recommended a nearby Gaggia repair specialist who fixed it for me.

6. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Had an issue with a part that I had…

Had an issue with a part that I had ordered for my Gaggia classic, this company went above and beyond to rectify the problem, highly recommend this company, brilliant customer service.

15. juni 2023
Uopfordret anmeldelse
Mr Bean2Cup-logo

Besvarelse fra Mr Bean2Cup

Thank you for your feedback, Dave!

Bedømt til 5 ud af 5 stjerner

Aging Delonghi Prima Donna

Had a problem with an aging Delonghi Prima Donna. Zolt very patiently diagnosed the problem via WhatsApp; suggested the required parts and tips for fitting. Now works perfectly for a fraction of the replacement cost. Many thanks.

30. maj 2023
Uopfordret anmeldelse
Mr Bean2Cup-logo

Besvarelse fra Mr Bean2Cup

Thank you for your feedback, Billy!

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Customer service helped me locate the part I needed. Fast shipping and a great price. Thank you MrBean2Cup!

22. april 2023
Uopfordret anmeldelse
Mr Bean2Cup-logo

Besvarelse fra Mr Bean2Cup

Thank you for your feedback, Dave!

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