MR. Riegillio Anmeldelser 51

TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

good side: creative designs and big choice. low prices. pvs/nylon gear might be good (no experience with that). visit their offline store to check quality before buying. bad side: sizes often not t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love ♡ my new tricolor pants Absolutely loving my new pants. Top quality material and loving the zips ☻. Found my original size a bit big so I contacted Simon who was absolutely fantastic and arra... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Ich habe in dem Shop einmalig bestellt, weil es dort ein optisch sehr ausgefallenes Lederjacket gab. Leider war die naht der Tasche sehr schlecht vernäht und hat sich bereits nach wenigen Minuten... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Had an issue with an item that was damaged on trying on, on receiving yesterday Emailed the guys and immediately got a response and we had exchanged messages well past their office hours . Then today... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Herretøjsbutik

Skrevet af virksomheden

MR. Riegillio is Europe’s #1 fashion fetish brand, designed with love in Amsterdam. Feel free to explore our 10,000+ reviews for an even better impression 😉


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

51 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

First class service

I have purchased several items from MR.Riegillio and I have been impressed by the quality, styles, choices and fit of each of the items I received.
Their sales are amazing and represent great value for money - quality products at exceptional prices.
I have nothing but praise for their customer service as most of the items have arrived 3 - 4 days after being purchased.
I received excellent service from Simon - great communication and quick replies to my questions.
I will definitely purchase additional items from them based on their first class service.

2. januar 2025
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you SO much Trevor! Truly appreciate your review & feedback here. Tnx for the love! ^Simon

Bedømt til 5 ud af 5 stjerner

First time customer

First time customer and will definitely be ordering again.First Class delivery and service excellent quality and they even gift wrapped my item thanks so much very happy customer 🙏👍

24. december 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you so much Daniel! Appreciate the review very much! ^Simon

Bedømt til 5 ud af 5 stjerner

Great Service

Great company to deal with, First time i have used them & will definitely be ordering again (even got my friends ordering!), quick fast delivery. The Coat itself was very nice and looks great only drawback sizing may be slightly smaller than stated but i'd ordered the larger size so no problems :) Thank you once again!

28. november 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you so much for your great review Lee, we appreciate that very much! Hope to see you back soon in our shop :0 ^Simon

Bedømt til 3 ud af 5 stjerner

Die Ware ist ja OK, Trinkgeld wofür?

Die Ware ist ja OK, die Preise jedoch stark angestiegen.,Außerdem scheint man als User überwacht zu werden, weil man das ein oder andere Mal „erinnert“ wird, etwas zu kaufen, weil man sich mal was angeschaut hat. Das dreiste jedoch bei der Bestellung ist, die Aufforderung Trinkgeld zu geben. Wie frech ist das denn?

26. november 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Hi Claudio,

vielen Dank, dass du uns dein Feedback gegeben hast. Ich möchte ein paar Punkte richtigstellen. Deine letzte Bestellung, die vor 2,5 Jahren aufgegeben wurde, enthielt ein Ledershirt, das damals teurer war als die Artikel, die wir jetzt in unserem Black Friday Sale anbieten. Außerdem sind unsere Preise in den letzten Jahren nahezu unverändert geblieben.

Was das Trinkgeld betrifft: Wir fordern es nicht ein – es ist komplett freiwillig. Du kannst etwas geben, wenn du möchtest, aber wenn nicht, ist kein zusätzlicher Klick oder Schritt erforderlich.

Um ehrlich zu sein, finde ich deine Bewertung nicht ganz fair, aber ich danke dir, dass du uns die Möglichkeit gibst, das klarzustellen.

Beste Grüße,
Simon

Bedømt til 5 ud af 5 stjerner

Produits de qualité et service client à l'écoute

J'ai commandé pas mal d'articles sur le site de Mr Riegillio et je suis globalement satisfait. Les produits sont de qualité, l'expédition est rapide et soignée. J'ai eu quelques problèmes de taille et les frais de port ont été à ma charge ce qui m'a un peu déçu. J'ai également eu une altercation concernant une veste en PVC qui se tâchait d'elle-même ... Visiblement, ça serait un problème de contact avec une autre matière qui créait une réaction chimique avec le PVC, je recommande donc de les protéger individuellement dans des housses. Le service client est attentif aux demandes faites par les clients et c'est rassurant.

9. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

They are lying

They are lying. They told me that I could exchange it free of charge or get a refund. Even though they are small, they did not want to exchange it with a garment in the right size. I had to pay for the return of the garment that was too small, it took them 3 months to refund my purchase without refunding their shipping costs. In short, do not order from them.

26. april 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Hi Jean-François,

Thank you for your feedback. As a smaller company, unlike Zalando or other large corporations, we don't offer free returns. However, you should have received a refund for the initial shipping costs, and I apologize for the oversight. I'll ensure this is refunded to you as soon as possible.

Regarding your email about refunding the return shipping in exchange for removing the 1-star review, this can be perceived as a form of blackmail.

Another might thing; hey! Jean-François, that's not nice! I will leave it to the imagination of the readers here.

Just for the record; we rather have a 1 star review here than being blackmailed.

^Simon

Bedømt til 1 ud af 5 stjerner

Worst Customer Service Ever

Ordered the Mehron leather snake pants, when I received it, the print was clearly bad. That would have been all fine had they simply taken it back for free. Instead, they refused to do so stating it would not be a defect, but handmade and not flawless.
Handmade my ass! For a 150 € pants I expect nothing less but flawless. There is a crack in the pattern due to a production mistake, that is. And it´s simply ruining the look.
Calling it "not flawless" (a statement you won´t find on the product´s page, by the way!) feels close to gaslighting to me, and refusing to take it back for free is simply an inacceptable behaviour. And stupid as well. The future sales they lost today would surely have been worth more than 10 bucks for the shipping label.
So, if you care on gambling whether your item is fine or being treated like an idiot if it´s not – feel free to go with them!

18. juni 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Hi Lenhard, Thank you very much for your feedback. These pants are crafted and painted by hand, making each pair as unique as you are. I'm sorry to hear they didn't meet your expectations. You are absolutely entitled to return them as we already discussed. Once we receive the pants, we will promptly refund your money. ^Simon

Bedømt til 4 ud af 5 stjerner

Goede ervaring

Toen ik van een mede lederman over hen hoorde, ben ik op hun site, een kijkje gaan nemen. Hun aanbod is groot. De bestelling verloopt vlot. De levering is snel. Ook zit er steeds een fijne persoonlijke boodschap bij je bestelling. Of je nu hetero, gay of fetejist bent.... Voor iedereen wat. Ik noem het een aanrader.

26. maj 2024
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Dankjewel voor je fijne review Wim! Waarderen we! ^Simon

Bedømt til 5 ud af 5 stjerner

Fast delivery

The product was delivered extremely quickly and corresponded to the description. I recommend.

3. december 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you so much for your 5 star review Patrik! Much appreciated! Thnx for the love! ^Simon

Bedømt til 5 ud af 5 stjerner

1 a Kundenservice

Bei einem Hoodie aus Leder stellte ich nach knapp 2 Jahren einen Riss im Leder fest.
Nachdem ich dieses bemängelt hatte, wurde mir der gesamte Kaufpreis erstattet.
Immer wieder gerne.
Vielen Dank

30. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best customer service ever!

Wow, every time I order from here I am surprised by the quality of the clothing and the professional and fantastic customer service.

I bought items from Mr. Riegillio on Black Friday and mistakenly ordered two sizes that were completely different. I quickly got an email asking if this was deliberate. When I informed them of the mistake, my order was changed without any fuss!

A perfect score of 10 out 10 + 5 stars

Shoutout to Simon for his help

27. november 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you SO much Corby for your lovely review! ❤️ Much appreciated! ^Simon

Bedømt til 1 ud af 5 stjerner

Poor customer service ignoring multiple…

Poor customer service ignoring multiple emails. Size and measurements not accurate on website, I double checked and made sure size matched, had to return an item twice but at my own expense when clearly there sizing isn’t correct from there website. No refund on latest returned item. Cannot recommend what so ever.

1. august 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Hi Dan, thank you so much for your review and sorry to hear that you are unhappy. There has been extensive communication today and indeed, 1 email (not multiple) was not received by us for some reason, very unfortunate and I apologize for that. Your return is not (yet) received by us as this is still at the postal service in the Netherlands. Rest assured that as soon as we get the parcel back we will refund you immediately. ^Simon

Bedømt til 5 ud af 5 stjerner

Première commande reçue

Première commande reçue ce matin, expédition rapide, produits de qualité, excellent rapport qualité prix, très content merci vivement la seconde commande 😄

30. juni 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Woohoo! Good to hear! Thanks for your review mr.! ^Simon

Bedømt til 4 ud af 5 stjerner

Amazing material

Amazing material, ordered a size medium a little tight around the groin and top half of legs, but can still wear will order a next size up, think you should make for larger sized men, also got a jacket got a large size and does not fit at all, should definitely use larger men models for those who are chunky like me

2. juni 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thanks for your review Lance! If you are in doubt which size you would need in the future, just reach out to our customer service and we would be more than happy to help! ^Simon

Bedømt til 5 ud af 5 stjerner

Wow! thank you!

Wow what can I say but thank you.
I ordered during the 5th Birthday sale and when I ordered I selected the wrong size. I emailed customer services straight away and Simon replied promptly to advise that sadly the size I wanted was out of stock however he would refund me the cost and when item back in again he would assist me with a new order. Simons support when asking sizes and general questions was quick and he instilled confidence in me purchasing online with this company.
Items delivered very quickly and really good quality!
Thank you

18. maj 2023
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Thank you for your amazing review Matt, appreciate it! ^Simon

Bedømt til 5 ud af 5 stjerner

Fabulous fetish fashion

Bought a pair of trousers and the quality is fabulous. They came quickly and with a hand written note. They have the best selection of fetish fashion for men ever!

30. december 2022
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

Wow! Thanks mister, appreciate it that you left this review, thanks again! ^Simon

Bedømt til 5 ud af 5 stjerner

I've discovered this shop last year and…

I've discovered this shop last year and have spent a lot of money already. To me this is the best online shop ever. The quality is great, reasonable prizes and a great customer support. Love it!

20. december 2022
Uopfordret anmeldelse
MR. Riegillio-logo

Besvarelse fra MR. Riegillio

That is so sweet Marcello, thank you very much! ^Simon

Dette er Trustpilot

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