After my previous Homecare Service with another company. I can't tell you enough how pleased I am with all MPW's engineers who have helped me with my heating and boiler problems. I now feel I have fo... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
MPW reacted unbelievably quickly to my call and I was very impressed with Ben, who got to work straight away. What a very courteous young man he is, empathetic with our health situation, and he talk... Se mere
Virksomheden har svaret
Contacted MPW yesterday after a recommendation from a local Facebook group. Spoke to Kelly at the office who arranged for an engineer to be with me that afternoon. I then got a call from Kelly who... Se mere
Virksomheden har svaret
The technician Nick arrived when he said he would. He was polite and helpful. He identified the issues that needed to be resolved quickly and made the necessary changes which were required. It wasn’... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om MPW Group
Skrevet af virksomheden
Our Mission at MPW Group
At MPW Group, we’re driven by craftsmanship, collaboration, and care. Every project reflects our commitment to quality, reliability, and customer satisfaction. From first consultation to final handover, we work hand in hand with our clients—delivering trusted heating solutions and peace of mind through expert workmanship and exceptional service.
You can count on us when it matters most. With over ten fully qualified engineers on the road every day, we deliver a rapid, reliable response to keep your home or business running smoothly. We’re small enough to care, offering the personal attention you deserve, yet large enough to cope with any challenge—no matter how urgent or complex. This balance of scale and service makes MPW Group the trusted choice for your plumbing and heating needs.
A Team Committed to Quality and Service Excellence
Skrevet af virksomheden
- Pride Passion & Dedication
- At MPW Group, we take immense pride in what we do. Our passion for high-quality workmanship is at the heart of everything we deliver. What truly sets us apart is the collaborative spirit of our team, each member bringing their expertise, reliability, and dedication to every heating project we take on. We believe that exceptional service starts with meaningful engagement
Kontaktoplysninger
Unit 20, Bristol Vale Trading Estate, BS3 5RJ, Bristol , Storbritannien
- 0117 9391421
- info@mpwgroup.co.uk
- mpwgroup.co.uk
4,8
Fremragende
151 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had an excellent experience with MPW
I had an excellent experience with MPW. I had an issue with my electric shower where the solenoid valve failed in the “on” position, causing the water to run continuously. Zak and Seb attended on the same day I called, which was incredibly helpful and reassuring.
Both engineers were highly professional, knowledgeable, and very kind and respectful throughout the visit. The issue was handled efficiently and with great care.
Thank you for such a prompt and reliable service.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra MPW Group
Good Eirini
thank you so much for taking the time to leave a honest review, it was a pleasure to be able to help quickly and get this issue resolved.
I will pass this feedback onto the team and once again thank you.
Regards
Matt
My initial phone call to MPW was…
My initial phone call to MPW was answered immediately by a very understanding lady. Am appointment was made for the next day and Zac and his apprentice arrived on time. Problem was diagnosed and sorted quickly and efficiently. I was very impressed.
28. januar 2026
Besvarelse fra MPW Group
Good afternoon Marjorie
Thank you for taking the time to leave a honest review on your experience with Mpw and Zac.
I will make sure your feedback is given to Zac.
You have our details should you need a plumber or Gas engineer in the future.
Regards
Team Mpw
Reliable and honest keeping to the…
Reliable and honest keeping to the appointment and supporting very good customer care.
28. januar 2026
Besvarelse fra MPW Group
Good evening Rob.
Thank you for taking the time to leave a review, I would also like to thank you for your continued support to Mpw group.
Always a pleasure to help and you know where we are if you ever need a plumber or Gas engineer.
Thank you again.
Regards
Team Mpw
Sorted!
Took a couple of visits to get everything working but perseverance paid off - thank you.
27. januar 2026
Besvarelse fra MPW Group
Good evening Anne.
Thank you so much for the great review, yes unfortunately on this occassion we had to return in the morning to sort the issue, My engineer replaced 1 part and thought the issue was now resolved, Mpw being valued on the aftercare we provide you advised me that there was still a issue later that evening and I made sure we had a engineer back at your property for 8am the following morning.
Glad it all got sorted and you know where we are if you have any future plumbing & heating issues.
Regards
Team Mpw
Easy from the start…making the…
Easy from the start…making the appointment for 5 boiler services..punctuality of the engineer ..informative engineer….clean and tidy work area.
More than happy overall and no doubt we will all use
MPW GROUP again.
27. januar 2026
Besvarelse fra MPW Group
Good morning Peter.
Im so happy you found our services to be a good standard and you will return to use Mpw group again.
Thank you for taking the time to leave a great review.
Regards
Team Mpw
POWER FLUSH
We used MPW Group for a power flush. I would give them 5 stars for customer service, responsiveness, reliability, the engineers who completed the work and fixing issues promptly. So much better than other companies or engineers we contacted to get the work completed. Don't bother with anyone else just use MPW. Brilliant all round.
23. januar 2026
Besvarelse fra MPW Group
Good Morning Julie
Thank you so much for this amazing review, I know Nick worked hard to get your system clean and back up and running properly.
You now have our details and you know where we are if you ever need and plumber or Gas engineer in the future.
Regards
Team Mpw
Always great service
Always great service. Prompt reply via email to arrange a date to service our boiler (also installed by the company 4 years ago). We've been using them for years and will continue doing so.
26. januar 2026
Besvarelse fra MPW Group
Good Morning Stephanie.
Thank you so much for taking the time to leave a honest review on your experiences with Mpw, as stated you've been a returning customer for 4yrs now and we are very grateful.
You know the service we provide and we will keep providing you with this high end service every time you need us.
Thank you again.
Regards
Team Mpw
Huge thank you to both James and Seb…
Huge thank you to both James and Seb for their marvellous work in removing my old hot water tank and replacing it with a new one. Both very polite, friendly and pleasant chaps. I had every confidence in them and they did a fantastic job. I really appreciated being able to call back if there were follow up issues. Thank you for getting this sorted before a potential catastrophe took place. Doesn't bear thinking about what could have been.
22. januar 2026
Besvarelse fra MPW Group
Good Morning Suzanne.
It was a great pleasure to be able to resolve your near disaster in quick time and restore you with a new pressurised cylinder and hot water.
Mpw builds its reputation on returning quickly should any issues arise with the works we have carried out.
You have our details now and just call if you have any future plumbing or heating issues.
Thank you for the review, it means so much for all our lovely customers to share their experience on Mpw group.
Regards
Team Mpw
Zak from MPW came within 2 days of…
Zak from MPW came within 2 days of booking and did a great job. He was very efficient.
23. januar 2026
Besvarelse fra MPW Group
Good Morning Catherine.
Thank you for the great review, Zak is great and I will make sure I pass this feedback on to him.
Regards
Team Mpw
Mpw service review…
Were able to show flexibility on booking & engineer turned up on time. Efficient service & documentation
21. januar 2026
Besvarelse fra MPW Group
Good evening Mark
Thank you for your feedback on your experience with Mpw group, I would also like to thank you for your continued support.
Regards
Team Mpw
Very good work!
Engineers were on time for appointment. Friendly. Very knowledgeable & explained the procedure. They cleaned & tidied up when completed job. Very pleased & would recommend the company.
21. januar 2026
Besvarelse fra MPW Group
Hi Terry
Thank you so much for taking the time to leave honest feed on your experience with Team Mpw, you know where we are should you have any plumbing & heating issues in the future.
Regards
Team Mpw
From placing the call for a plumber to…
From placing the call for a plumber to the repair it has been a very positive experience. James and Seb, we're amazing, discovered the problem and fixed it, all within 2 hours! this includes sourcing parts. James knows his trade and takes great pride in his work. Great team effort. I would strongly recommend this company and James & Seb👌
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra MPW Group
Good afternoon Jeanine.
Thank you so much for the 5* review.
Always good to hear the positive feedback regarding my teams performance, i will make sure this feedback is relayed back to James and Seb.
Thank you once again.
Regards
Team Mpw
This company are great
This company are great, they have done lots of different jobs for us and are always hard working and polite. I would highly recommend this company to anyone
21. januar 2026
Besvarelse fra MPW Group
Hi Deb
Thank you for taking the time to leave an amazing review, so happy you find our services of high standard and you know where we are if you need any plumbing or heating issues resloved in the future.
Regards
Team Mpw
good service
20. januar 2026
Besvarelse fra MPW Group
Good afternoon Mike.
Thank you for taking the time to leave a review on your experience with Mpw Group.
You know where we are if you need any future plumbing & heating issues resolved.
Regards
Matt
Great company, heartily recommend
MPW gave a prompt response to initial enquiry. The query was answered professionally and all the options clearly explained. The engineer Dave was professional, prompt, clear with the requirements of the job and kept me informed at all times. Left the area clean and tidy, explained how to use the new boiler and thermostat and removed all the rubbish. Would recommend MPW for any plumbing/heating work.
20. januar 2026
Besvarelse fra MPW Group
Good Evening Ali
Thank you so much for the detailed review, I am so happy you found our services of excellent standards and would recommend us for plumbing & heating works.
Dave as per all my engineers are great, all very skilled but most importantly very customer friendly and great at communication.
You know where we are if you need any future plumbing & heating works.
Thank you once again for the great 5* review.
Team Mpw
Besvarelse fra MPW Group
Good morning Sal
Thank you so much for taking the time to leave us a 5* review, James is another valued member of our team.
I will make sure i pass this review onto him
You know where we are if needed in the future.
Regards
Team Mpw
I am just amazed that this MPW can get…
I am just amazed that this MPW can get so many positive feedbacks. My personal experience was a disaster and they left me down really bad. On top of that the so called Managing Director who was completely not apologetic but called me the type of customer they don’t need. Yes I agree because I have been working in the trade for decades and have different eyes on the quality of their service. I reiterate they are incompetent and the management is ignorant. Good luck with your five stars from people who can’t judge your work objectively. Regards Michael
In response to your reply to my comment I am also still confused why you were unable to do the job. All I would like to say is that Trust Pilot is there so that people who have been let down by businesses can express their disappointment. I still have not had an apology from MPW for running away from a job that a young plumber managed to do with ease.Anyway Happy New Year and enjoy all the 5 Stars. Michael
9. december 2025
Uopfordret anmeldelse
Besvarelse fra MPW Group
Good evening Michael.
You left a 1* review on the 13th December and we have had no further engagement since, I'm confused as to why you have left another 1* review? I fully accept & appreciate that Mpw will not please everyone, thats just life I'm afraid, but this was back last year and your still spending your own quality time leaving reviews on a situation that was some 5-6 weeks ago.
I will notify Trust pilot regarding your behaviour.
Regards
Matt
Quick responsive and reliable
19. januar 2026
Besvarelse fra MPW Group
Good afternoon Andy
Thank you so much for taking the time to leave a honest review on your experience with Mpw Group.
Always a pleasure to help.
Regards
Team Mpw
Besvarelse fra MPW Group
Good morning Mr Magee
Thank you for taking the time to leave a review on your experience with Mpw.
Always here when needed.
Regards
Team Mpw
Used MPW for years
Used MPW for years. Matt and the team are great. Reliable, know what they are doing. Are there when they say they'll be. They fitted - and have serviced my boiler, flushed the old system too. Can't recommend enough.
15. januar 2026
Besvarelse fra MPW Group
Good morning Rob
Thank you so much for your continued support to Mpw, and thank you for taking the time to leave a review on your years of experience with Mpw.
Obviously a bigger thank you for not mentioning the time I fell through your ceiling lol.
Hope you are all well and you know where we are if needed.
Regards
Matt
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