I received prompt email replies to my questions and friendly, detailed advice when choosing a canicross harness for my small border collie. Honestly, I was truly impressed with the standard of service... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Se mere
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Se mere
First of all i ordered a medium harness but it was too big around the next so i phoned customer services for advice,they were so helpful and nice.I packed up the medium and returned for size small as... Se mere
Virksomhedsoplysninger
Om Mountain Dog
Skrevet af virksomheden
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Kontaktoplysninger
17 Endeavour Park, NE231XA, Cramlington, Storbritannien
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Kept him dry !!!!!!!
Coat fitted perfectly, followed measurement guidance.
Lightweight, non restrictive and dries quickly .
One happy Pooch
23. august 2023
Besvarelse fra Mountain Dog
Wonderful! Thank you so much for your lovely review, so pleased the Hayton Eco Raincoat worked so well for you.
Great updates from company about order…
Great updates from company about order progress. Delivery was fast too.
23. august 2023
Besvarelse fra Mountain Dog
Wonderful to hear Karen. Thank you so much for your review
Great quality product
22. august 2023
Besvarelse fra Mountain Dog
Great to hear your pleased with the Sun Shower Jacket. Thank you so much for your review and for choosing Mountain Dog.
Besvarelse fra Mountain Dog
Great to hear your pleased with the Dirtbag Seat Cover and was with you quickly. Thank you so much for your review and for choosing Mountain Dog.
Arrived quickly
Arrived quickly, I had ordered the wrong size but refund was quickly issued and correct size ordered.
22. august 2023
Besvarelse fra Mountain Dog
Thank you so much for your review, great to hear you got the backpack size you and your dog needed, and our returns process worked well for you. We look forward to seeing you again online soon.
Besvarelse fra Mountain Dog
Thank you so much for your review and for choosing Mountain Dog.
Great products
Great products, fast delivery, great overall experience will definitely be using again, highly recommend !!!
17. august 2023
Besvarelse fra Mountain Dog
Thank you so much for your lovely review Chell. Enjoy your new gear!
Besvarelse fra Mountain Dog
Lovely to hear you're pleased with our service and the DNA long lines too. Thank you so much for your review.
Excellent service, great products.
Easy to use website, really good choice of products. My order was delivered quickly, a great coat for my dog, not cheap but a very good quality coat, very pleased.
21. august 2023
Besvarelse fra Mountain Dog
Wonderful! Our hard working team aim to give the best experience we can. So good to hear your so pleased with the Glacier coat. Thank you so much for your lovely review and for choosing Mountain Dog.
Response to Mountain Dog. I appreciate your reply. It's time the UK comes to an better arrangement with the EU on trade that ensures small business have a level playing field with export to the EU.
Great product. Unfortunately you did not mention the extra charges that would be applied as it was been posted to Ireland. I had to pay an additional 21 pounds as VAT was applied again and a handling fee from the Irish post people.
21. august 2023
Besvarelse fra Mountain Dog
We are so pleased you felt the product was a good one and I hope you can see we provided a good service around this. In respect to charges incurred I'm afraid these are your local charges enforced by the EU.
We clearly say 'Fully Tracked DDU - Delivery Duty Is NOT Paid - You are Responsible For Local Import Taxes & Fees' as you check out and this is further iterated in the shipping part of the website.
As a family business it galls us that such charges exist, this has hurt our business markedly, but it sadly it has been the fact for several years now and is out of our control.
We always love our Irish customers which is why we continue to send items to the territory and most understand that these governmental charges are not something we can influence.
Thank you for shopping with us, Im sorry you felt you couldn't reflect your experience of our small business in a more positive light.
Besvarelse fra Mountain Dog
Great to hear, thank you so much for your positive words and for choosing Mountain Dog.
k9 Dog backpack
Very quick service. The update emails were so friendly & made me smile. The backpack was brought for my puppy & could see when it arrived would be too small. Unfortunately next size sold out. The quality of backpack was excellent. I returned item & received refund no problems.
Will have no hesitation using mountain dog in the future.
18. august 2023
Besvarelse fra Mountain Dog
Great to hear you were pleased with the quality of the K9 Sports Sack, and our returns service worked well for you. These are so popular that new stocks are always landing back with us. Thank you so much for your review, we look forward to seeing you again online soon.
Great price and delivered promptly
21. august 2023
Besvarelse fra Mountain Dog
Great to hear Marc. Thank you so much for your positive words.
Besvarelse fra Mountain Dog
Excellent to hear Hayley. Wonderful to hear your pleased with the DNA Training lead. Thank you so much for your lovely review.
Besvarelse fra Mountain Dog
Always great to hear Andy. Thank you so much for your review and for supporting our small business.
Prompt service and great product
20. august 2023
Besvarelse fra Mountain Dog
Thank you so much Liz, the Grip Long Line is fast becoming one of our most popular products, we're so pleased you like it too.
Good quick service
Good quick service. The lead is great, nice and strong and good length. Good quality lead and would definitely recommend.
16. august 2023
Besvarelse fra Mountain Dog
Lovely to hear you are pleased with the Rambler Rope lead Julie. Thank you so much for your wonderful review and for choosing Mountain Dog.
Besvarelse fra Mountain Dog
Wonderful Claire, great to hear the Web Master works so well for your dog. Thank you so much for your lovely review.
Amazing stuff, amazing staff
Amazing stuff. Amazing staff. Just what your favourite pooch needs!
20. august 2023
Besvarelse fra Mountain Dog
Amazing Matt, such a lovely review, and feedback for our hard working team. We look forward to seeing you again online soon.
Besvarelse fra Mountain Dog
Thank you so much for your review and for choosing Mountain Dog.
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