mountain.gg Anmeldelser 23

LISTEN TO ME! Don't buy it! The keyboard (Everest Max) Is great hardware. The software they have to operate it! IS GARBAGE!! It will continuously forget your devices and reset your lighting presets. As well the Makalu mouse will NOT turn off the LEDS when you turn off your computer. If you have your desk in the same room as your bed be prepared to have your room LIT up at night by the AMAZING LEDS. LET ME REITERATE! THE KEYBOARD AND MOUSE ARE AWESOME! THE SOFTWARE TO RUN IT IS AWFUL! The support just gaslight you and pretend that the issue never happened or they ask brain dead questions and run you around till you give up! the ONLY solution for the Base Camp software they give is to reinstall it. I have done that 12 times!!! Since these issues keep cropping up! Again this software will forget your lighting presets, Continually just not see your devices making it impossible to see them on the software, and On top of that the "Compatibility with razer software" is a LIE. THIS IS HELD TOGETHER WITH DUCKTAPE AND GLUE! IT BARELY FUNCTIONS. Just don't get it. Trust me I was in the same place you are! This looks amazing! But if you do! Just know, you WILL end up in the same spot I'm in.

The software for their products has been neglected over 5 years and now officially abandoned.

They sold out their company, abandoned software updates, confirmed their software will not be made open source and then started the production of new products.

Stay away from this company.
It was good, now it's not.

Die Tastatur ist absolut fantastisch – stabiles Gehäuse und ein unglaublich angenehmes Tippgefühl. Besonders begeistert bin ich davon, dass die Switches hot-swappable sind, was die Anpassung super einfach macht.

Ich habe sie sogar einem Freund empfohlen, aber leider ist der Shop seit Monaten offline. Ich wollte eigentlich noch Zubehör kaufen und eine zweite Tastatur für meinen Freund besorgen, aber bisher konnte ich den Support nicht erreichen.

I got it for christmas 2024 and it works perfect, idk where they bought it, i think they got it from a tec store in the city, so not the website. the only - is that the keys are a bit to close / small. atleast for my hands. other than that i do love it.. also the way u can move the attachments to both sides.. thumbs up - 1/4 star for the keys but 4,75 stars for the rest :-)

2 semaines après la commande toujours pas de nouvelles, je les contact et ils me répondent qu'ils ont plus de stock et qu'ils allaient me rembourser.
Je déconseille totalement la marque après ça, incaples de gérer leurs stocks et d'honorer les commandes, je me demande même si ils m'auraient rembourser si je ne les avais pas contactés...

i ordered 6-01-2025 a keyboard and keycaps. both available. after 2 weeks i emailed why i didnt got an email with sending comfirmation. response, warehouse was busy, but it should be send out soon.

after another week of waiting again an email what the status was. now at my surprise i got an email that order is been canceled by my request.

this company is false advertising with cheap temparary prices, and dont deliver. realy, stay away from them.

for someone from mountain. my order was 28540. and i have whole email conversation, so i can proove that i didnt request cancel.

this is my first negative review i make, but this is something a company cant do without people knowing how the company operates.

funfact. same keyboard that mountain cancelled could be ordered on amazon, and is already dispatched. guess what. by mountain.gg.

Am 13.01. habe ich im Onlineshop von Mountain.gg eine Tastatur bestellt. Der Artikel wurde im Shop als verfügbar angezeigt.

Die Bestellung wurde bestätigt und ich konnte mir auch die Rechnung herunterladen. Der Rechnungsbetrag wurde direkt über Paypal abgebucht.

Da über eine Woche lang keinerlei Rückmeldung kam habe ich per Mail nachgefragt.

Die kurze Antwort am nächsten Tag:

"leider ist der von Ihnen bestellte Artikel nicht mehr vorrätig.

Daher müssen wir die Bestellung stornieren und eine Rückerstattung veranlassen."

Sorry, aber das geht gar nicht.

Der online Shop ist super aufgebaut. Der Support ist auch nicht der schlechteste. Und geliefert wird auch sehr zufriedenstellend.

I purchased the keyboard directly from the mountain.gg site, apart from the slightly longer shipping times than expected (about 2 weeks), everything went perfectly. Customer service available, delivery via DHL after 3 days from shipping, fantastic product.

Ordered their keyboard from Newegg on eBay. Expecting delivery any day and then I get a recalled package notification on my UPS tracking. I contacted Newegg and they said the seller, who I now assume is mountain, recalled the package for some unknown reason. Pretty much guaranteeing I will never buy their products.

Don't, just don't. I know it looks fancy. Just don't.

I got my keyboard several months after ordering it, tbf they did say it would take a while and they were relatively correct with when it would arrive.

Initially things were awesome, it's not the best thing since sliced bread but its cool. Then the keypad start randomly turning off if I didn't use it. Doesn't matter which side it's plugged into. I figured an update had gone wrong, as the software was a bit poo, but this was all new back then so I left it. This is the part that's my fault, its not software seemingly, its just buggered and I left it too long to sort.

Can only blame myself for not sorting it, though the customer care were not helpful saying I couldn't buy a stand alone keyboard/numpad, whichever, to solve the issue. Pretty dumb when its your defect. Whole new unit or nothing. Sod that.

Then there's the software. As other people have said it really is garbage and hasn't improved over time. It forgets your lighting, it breaks and doesn't let you edit lighting, it breaks and anything you select now turns blue, or whichever colour you used last, and the list goes on and on. Saving your profile will not save you either. Every update seemingly changes the nature of the issues, but the same few issues pop up constantly.

I spent too much money to bail out on using it to death but its a painful life.

So, in summary, just don't.

EDIT: Grammer

Ich habe mir ein Mountain Everest Pro Max bestellt. Das Keyboard kam innerhalb von 2 Tagen bei mir zuhause an. Ich bin sehr zufrieden damit, wie sich die Tastatur anfühlt und vor allem mit den individuell Programmierbaren Knöpfen und der mitgelieferten Software. Leider war das Display von meinem Media Dock schon kaputt als es bei mir ankam. Der Support hat mir daraufhin innerhalb von 2 Tagen geantwortet und mir kostenlos ein neues Media Dock zugeschickt.
Ich bin zu 100% zufrieden und würde es definitiv weiterempfehlen.

I made a wrong order. the support answered me within 10 minutes and we were able to clarify everything.

The equipment from this company is great but when I had problems with my equipment their only solution was to buy a new item as a replacement. I knew that the item was still functional but the software was having problems. I'm disappointed that this company's only solution is to replace a product rather than assisting in troubleshooting.

They clearly hired a CS service in India who got a small info sheet and that's it, because not only do they barely speak English, they also can't answer any questions that go into more detail than what is already on the very barebones info sections on the website.

I can't blame them for trying to save on every corner, being a small company with limited funds trying to invest all of it into the product itself, but honestly, if your potential customers have questions and get no useful answers, they won't buy it.

This keyboard is all about the software.
And the software is hot garbage.

Does not work most of the time.
Need to uninstall and reinstall just to open it when you want to.

I have the Everest Max and the number pad isnt not recognised by the software to program and customise.

Sometimes the software actually opens but the loading animation is endless and i need to force the program to close, uninstall it and delete the DIR and restart and reinstall it.

I want you to buy the keyboard, but just so they can have enopugh money to keep working on the software. It's crap.

This is a five-star keyboard, but for $300, loses a star each for:

- no on-board memory--need to reset custom wheel focus and volume memory at every reboot and every new sound output source--unacceptable on a $300 product

- 10-key pad doesn't connect securely--$0.150 steel rod needed, but not included on a $300 keyboard

- First request for assistance support IGNORED--unacceptable on a $300 product

- Second request for assistance to support IGNORED--unacceptable on a $300 product

Ordered items in November for Christmas - it's now late March and no sign of anything yet.

To be fair, customer service seem to be doing their best - they do respond within a few days, citing Brexit, the pandemic, etc etc. But the fact is that they clearly have supply issues and the expectations they set on the website of delivery within a month are very very far from reality.

This is a shame, because by all accounts they have an excellent product - just terrible logistics! Maybe a company with decent organisation should buy them up ...?

After waiting for delivery more than 2 month, the keyboard has not met my expectations on such an expensive piece. For return i had to send it to the Netherlands for a pretty amount of money although it is a german company (of course therefore i expected to be their warehouse also here in germany). The return has been delivered to mountain warehouse on Feb 12th. No feedback from mountain at all. No answers on several emails. After posting this on their facebook page i got an email saying they will wait for the warehouse to check the return status. Now it is 5 weeks after i have returned the keyboard and i still have no refund and no further feedback. Feel like i got scammed. Please do yourself a favour and avoid this company.

All of you thinking buying this nice keyboard, expect to get it 6 months later. Don't think it'll come in time, don't think it'll be exactly what you ordered. & don't even bother buying if you're any bit impatient.

This Mountain Company has good products, too bad it's held up by garbage supply & they clearly don't care for it.

**Edit** There was a lot more I wrote but I deleted it because it was mostly frustration. Don’t get mad at customer support, they’re just doing what they can. Get mad at the company, Mountain, for their lack of transparency. They clearly don’t have enough supply & don’t tell people. The people you email & talk to are trying their best to help, but without any supply they cant.

Be kind to the people who reply to you, take your frustrations out on the company itself.

My point stands, Mountain is horrendous but their products are good. Expect 6months to a year for a keyboard.