Sold a poor product (issue in itself)…
Sold a poor product (issue in itself) but customer service was quite open and helpful so far. Have to fill out a survey before they'll start the refund, so be on your toes.

Besvarelse fra Mosqishock
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sold a poor product (issue in itself) but customer service was quite open and helpful so far. Have to fill out a survey before they'll start the refund, so be on your toes.

Besvarelse fra Mosqishock
I didn't realize it was in US funds and tried to cancel order immediately . I was told to return it when I got it. It was returned with a tracking number and receipt was acknowledged. I was told the refund would be in two weeks at the latest. I have contacted them several times and was asked to be patient. I have been more than patient!!! I would never order from them again.

Besvarelse fra Mosqishock
Received quick responses to my emails but disappointed in the ordering process. Ordered twice in error and was told I could not cancel one of the orders but had to send the unwanted order back when received. This is even though I called within 5 minutes of placing the order.
Once received I called to return the second order and was persuaded to keep the product and I would receive a 70% credit. It has now been 2 weeks since they claim to have processed the credit and it still has not appeared on my account. Can’t see why it’s taken so long for a credit to appear when the charge appeared within minutes of placing the order.
Seems dishonest.

Besvarelse fra Mosqishock
I wanted to return the mosqishock bug zapper as the package was damaged during shipping. I contacted their customer service by phone and then email. The customer service reps were fantastic and were able to offer a 70% refund and allowed me to keep the product and not have to pay for return shipping. That was a reasonable solution for my concerns. My only concern was during the ordering it wasnt clear that the funds were in US dollars. Thats the reasion for 4 stars. Thanks. GW

Besvarelse fra Mosqishock
Hice un pedido duplicado por error, y me dijeron que me enviarían un enlace para devolver uno de los artículos. Sigo esperando para su devolución.

Besvarelse fra Mosqishock
Buyer BEWARE! I purchased a 4-count pack of mosquito lamps and the company surreptitiously added warranties and fees I did not agree to. I was shocked to see the cost was almost $150. I immediately called customer service to cancel my order. Customer service advised I could not cancel my order and to simply return it to sender once the package was delivered. After the package was delivered, I called customer service again to inquire about a return address label, I was advised they would not provide me with a label, adding that I would have to cover the cost to return it. Okay, no problem, I paid to have it returned to sender, only to be told the address was their "old" address and therefore they could not issue a refund. They blow a lot of smoke in mirrors and lie by omission. Poor customer service and misleading information. Do not recommend!
Attention response below; what resolution was reached? I sent your product back to the return address on the shipping label, within the 30 day period and have not been refunded. You kept your product and my money.

Besvarelse fra Mosqishock
I sat outside with the mosquishock for about 15 min and I killed at least 30 mosquitoes . The mosquishock was on the table beside me and killed zero. I did the same the next evening and the same thing happened.

Besvarelse fra Mosqishock
I completed the online order not being aware the purchase was in US Dollars until I received notification from my Visa card people. Through out the process of my order on line I did not see anything indicating/suggesting this was a US Dollar purchase! Even my subsequent review or the order summary did not indicate my order was a US Dollar purchase. I would not have placed the order had I known

Besvarelse fra Mosqishock
This is the worst customer experience I have ever had. I ordered multiple zappers with expedited shipping. Over 3 weeks later, I have not received my order. Tracking showed the order out for delivery where I live, then 2 days tracking showed it being undeliverable and being returned to shipper. I traded a few messages with support, and then they went silent. I asked them to cancel the order and give me a full refund. Have not heard from them in 3 days. Do NOT buy from them!
After 2 full weeks, I have not received shipping confirmation or tracking information. Several attempts to customer service just result in the same saying the order has been dispatched.
EDIT: July 1, 2026
So they finally arrived although I was never provided with any shipping or tracking information, they just kind of showed up.
I tried one out tonight and it was absolute garbage. I got eaten by mosquitoes and this lamp did not catch a single one. Returning.
SCAM! Overcharged my credit card. Never sent tracking #. Don't answer phone. Didn't receive product. SCAM!

Besvarelse fra Mosqishock
I haven’t received it yet. But ordering seemed easy
Bought for 45EUR... Waste of money. It hasn't kill neither attracted any bug in our surrounding.
Bestellbestätigung erhalten,aber keine Versandbestätigung oder Trackingnummer bekommen.Angegebene Kontaktemailadresse
nicht erreichbar oder nicht existent.
Warte sei bald 4 Wochen auf die Ware,
Wahrscheinlich ist mein Geld weg.VORSICHT!
It lights up but does not attract and kill mosquitos. We took it on holiday and it was a waste of time. We all got bitten and the device did not kill a single mosquito. Waste of money!
Ware kommt nicht.
Adresse für Rücksendung wird nicht geliefert.
FAKE REVIEWS! Caution when buying. Just make a search before buy. I was investigating and found out that they are lying about checked reviews as most of web site as preaching for.
Didn´t test the product, so not sure if works or not but based on what I saw, don´t need to test it to found out that is just another gadget for your home that will be left aside in a week
Saw an ad on YouTube Mosqishock. Website Says 4.7 review on TrustPilot with a bunch of "verified" fake reviews, but this is a lie as this is the first one. Also website says 70% off. Their 70% off prices are more than double Amazon prices. This product is so new, even Amazon does not have reviews yet. Lies, Lies and more Lies. Then they have a grid saying theirs kills mosquitoes and the competing ones don't kill them?? Bug zapper have been around for a long time.
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