Mortimer Clarke Solicitors Anmeldelser 

164
•
TrustScore 2 ud af 5

1,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

It's like if the devil owned a company and employed like-minded people. Really nasty and unhelpful people. Very rude. For a supposed solicitors company, they don't do any research and due diliegence.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Just had a call off a guy called Jake and he was the most understanding caring person I have ever spoken to. Set up a direct debit to clear my debt and feel so much better 😌 I wish everybody on the o... Se mere

Bedømt til 1 ud af 5 stjerner

Disgraceful company, very poor service, they treat customers appallingly and as per many other reviews only want to go down the CCJ route. They have no empathy or understanding to your situation . Ev... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I spoke to an agent in July regarding setting up a payment plan for an account. I was given up to the 3rd of August to call and make a payment. When I called on that day to make a payment, I was tol... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Advokatfirma
  2. også i
  3. Gældsinddrivelse

Skrevet af virksomheden

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Kontaktoplysninger

1,8

Under middel

TrustScore 2 ud af 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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1,8

Alle anmeldelser

(164)

61 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

money grabbing greedy solicitors!

Absolutely money 💰💰💰 grabbing greedy solicitors, bought my debt and I missed 1 payment and they put a charge on my house..
🤷‍♂️🤷‍♂️🤷‍♂️

4. april 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Alan I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Wish I had come here first before…

Wish I had come here first before dealing with these jokers. 7 years ago I got a CCJ. I offered payment and filled forms as requested to stop them from taking me to court. Next thing I know I'm taken to court anyway. They claimed I had ignored their requests but yet they were contacting me on the details I ga e on the supposed 'missing' form. A payment plan got put in place for the amount decided by the court a few weeks later mortimer then cancelled my payment for no reason. I re set up at a lower amount (didn't realise it was cancelled at first). 7 years down the line I get a threatened with if I don't pay they will enforce a 7 Yr old CCJ (not even sure they can do that?) For no reason whatsoever. Just so happens they sent this at at time where my finances are a bit messed up (end of tax year and a new employer) and having some other issues to deal with, so try speaking to them on phone (end up late for work) could not have felt more patronised. Several times I said I had already spoken to citizens advice and step change and know where I am with my finances but she just kept repeating herself over and over. Kept repeating things over and over again that I had already stated I was in the middle of. Which also to be honest debt or not were none of their business. When I realised the CCJ was over 6 years I emailed them again to ask them about this. No reply not a thing. They are liars and deceitful. I am honestly surprised these cowboys are still allowed to work.

1. marts 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Natasha, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Shocking company

Shocking company. buys debts of other debt collectors and thinks that it gives them a right to spam me with constant emails and text messages. Then they want me to call then to check my payments are still affordable.

My account was taken to court by the last chancers and it was agreed I would pay five pound a month. And that’s what I intend to pay. The other company couldn’t force me to pay more and there is no chance you will either. If I don’t pay what I agreed then sure, hound me, but this unsolicited communication has to stop or I’ll block you and you won’t get any money from me

21. marts 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi SB Clarke, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel hounded and intimidated and therefore its important you contact us. Kind regards, Laura

Bedømt til 1 ud af 5 stjerner

Terrible company

Terrible company they don't reply to emails or letters constantly sending letters when the customer has already replied and caused further health problems with the threatening letters please avoid if you can

12. marts 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Carl, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel threatened, therefore its important you contact us. Kind regards, Laura

Bedømt til 1 ud af 5 stjerner

This company create unnecessary barriers and don't have the cust best interests.

I tried to help an acquaintance who has severe language barriers and confidence issues call to set up a payment plan after they received a court letter to pay the debt by the 1/3/24.
The company created several barriers; we made 2 calls today
1) Call 1 GDPR barrier - the company wouldn't accept verbal authorisation from the customer to speak with them on that same call, event after the customer had passed security. The company insisted they only accept written authority for anyone other the cust speak on customer's behalf or to translate for the customer.
2) Call 2 - The customer completed security, and was ready to set up a payment plan, but agent said she couldn't do anything because she was working overflow calls, and a call back needed to be arranged for a later time. The problem is, when the company calls back there would be no one there to help this customer with the call.

After speaking to 2 different agents, 1 hour later, the customer was left frustrated and in tears, because she still didn't manage to set up the payment plan.

This is the worse firm I have ever had to deal with.

We intend to speak with the ICO and SRA and find out what they have to say about that.

26. februar 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Eddy, thank you for getting in touch. I'd like to have a look into your journey with Mortimerclarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' please provide us with our customers details and reference number and some more detail around your review. I want to reassure you that we would never want any of our customers to feel frustrated and therefore its important you contact us. Kind regards, Laura

Bedømt til 1 ud af 5 stjerner

Company absolutely thieves

Company absolutely thieves, and fraudsters. Statments balance, refreshed every month, where a normal transfer takes up to 5 business days..! They charge for nothing extra. I was decide to report this in BBC news or whoever. How can cheat people like that.
Maybe the media publicizes it. And they will close down this thieving company, these fraudsters.

16. februar 2024
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Jerry I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

These 'Solicitors' are jokers

These 'Solicitors' are an internal legal team for Cabot Financial who, in turn, buy in unrecoverable debts from financial institutions at a fraction of the original amount and then seek to bully debtors into paying the full amount. They are legally required to provide the County Court with full debt details - including the original default date - to satisfy the Court that they have jurisdiction to apply for a CCJ Which they didn't do in my case. They are attempting to recover a 6 year old debt and can whistle for 'their' money.

15. februar 2024
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Besvarelse fra Mortimer Clarke Solicitors

Hi Arthur, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Heavy Handed

My account was paid in full on 18th January 2024.

I was told it would be 5 days to wait then a letter would be sent to confirm closure of the account.

I have today called again as no letter received, to be told i have to wait for 2 weeks.

I have been told verbally and by letter that the funds have been received and the account is closed.

Why does it take 2 weeks to issue a letter to confirm receipt?

Totally unacceptable you are quick to issue CCJ's with your heavy handed tactics and threats.

I expect a letter by return to confirm my account is closed so I can get a letter of satisfaction from the courts

29. januar 2024
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Besvarelse fra Mortimer Clarke Solicitors

Hi Samantha,
I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Hannah

Bedømt til 1 ud af 5 stjerner

Zero Stars if I could

This company has been harassing me since September. They are a nasty inhumane corporation who are part of Cabot. They ignore your request for information even though They are successfully engaged in pre action protocol. The one response I did receive via email was unprofessional and stated they would no longer reply to my concerns. I will be reporting this matter to the information commissioners office and also the FCA

3. januar 2024
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Besvarelse fra Mortimer Clarke Solicitors

Hi Mike, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

ZERO STARS!

I honestly don't know how these people get away with BOMBARDING you with texts, phone calls and letters.
I had a debt which I was paying off without any problems, but suddenly the lender decided to pass my account to these absolute low lives!! I could not cope with the severe harassment so I borrowed money to pay off the debt. When I called M C solicitors they tried to make out they cared about my mental state and was asking very personal questions, apparently to make sure i had the right support in place, absolute jokers!!!! YOU ARE THE CAUSE OF MY MENTAL HEALTH DECLINE, DONT MAKE OUT YOU CARE, YOU DONT!!!!!! you are scum!!

21. december 2023
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Besvarelse fra Mortimer Clarke Solicitors

Hi Wendy, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura.

Bedømt til 1 ud af 5 stjerner

Absolute disgusting company part of…

Absolute disgusting company part of Cabot Financial who are also a joke, have now made threats of a CCJ against me well I will see you in court bring the Deed of Assignment with you which I have asked four times already

8. december 2023
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Besvarelse fra Mortimer Clarke Solicitors

Hi BTBAB, thank you for getting in touch. I'd like to have a look into your journey with us and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot' along with your reference number and address. I want to reassure you that we would never want any of our customers to feel bullied and intimidated and therefore its important you contact us. Kind regards, Laura.

Bedømt til 1 ud af 5 stjerner

Vile company

Vile company . Ignore vulnerability email . Constant harassment.. CCJ for £64 balance .. They'd have you dead if they could

19. december 2023
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Besvarelse fra Mortimer Clarke Solicitors

Hi Lorraine, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot’ and your reference number and full address. Kind Regards, Laura.

Bedømt til 1 ud af 5 stjerner

Disgusting service from this company

Disgusting service from this company. Purposely ignore emails for their own gain.

24. oktober 2023
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Russell, I can see our complaints team have investigated your concerns. If you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Harassing me at my home for a debt of previous tenant

This company is harassing me for a debt of previous owner/tenant, I have emailed to try and get it to stop and they keep harassing me at my home, I have nothing to do with this, I bought my house 18 months ago, today they visited my house with a warrant, this needs to STOP!!!

14. november 2023
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Beau Monk, Firstly I want to apologise if we are contacting you incorrectly. Please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trustpilot’, including the address we are writing to. We can then action accordingly. Kind Regards, Hannah

Bedømt til 1 ud af 5 stjerner

tried contacting them regarding my debt…

tried contacting them regarding my debt to explain my situation they ignored me and the proceeded to take me to county court now I have to pay back an unaffordable amount I have 4 kids am unable to work as I am my partners carer, terrible un-sympathetic people.

9. november 2023
Uopfordret anmeldelse
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Besvarelse fra Mortimer Clarke Solicitors

Thank you for your response, we will be in touch with you shortly. Kind regards. Laura

Bedømt til 1 ud af 5 stjerner

Harassing me for a debt that is not…

Harassing me for a debt that is not mine and I have never had so not sure why they feel the need to text me call me at least 6 times a day. I have sent countless letters requesting they stop this is now being actioned further…. Do not answer to them or involve yourself with incompetent staff and bully tactics…

7. november 2023
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Samantha, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trustpilot’. Kind Regards, Hannah

Bedømt til 5 ud af 5 stjerner

Nice experience with a customer service agent

while they may be a debt collector, they can be very nice to deal. Joya was very patient, very considerate and warm whilst listening to my circumanstances and i felt i was being treated with respect.

20. oktober 2023
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Andy, Thanks for your review! I’m so pleased we were able to help 😊

Bedømt til 1 ud af 5 stjerner

They are still harassing me about a 9yr…

They are still harassing me about a 9yr old CCJ which absolutely had to have been paid off when i sold my house 7yrs ago. Just had to be as part of the conveyancing process. Crooks.

6. august 2023
Uopfordret anmeldelse
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Besvarelse fra Mortimer Clarke Solicitors

• Hi David, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk, with the subject ‘Trustpilot’. Kind Regards, Hannah

Bedømt til 1 ud af 5 stjerner

Shocking service filled out paperwork…

Shocking service filled out paperwork on time sent back on time but because paperwork was late from postal service they than transferred it to court and hit me with more charges very underhanded

6. oktober 2023
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Besvarelse fra Mortimer Clarke Solicitors

• Hi Paul, I can see our complaints team have already been in touch. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trustpilot’. Kind Regards, Hannah

Bedømt til 5 ud af 5 stjerner

Very friendly and understanding

I have to say that after reading all bad reviews I was petrified. I missed one call from them and did my search. I got another call today and I have to say it was very pleasant experience considering unpleasant circumstances. The person I spoke to was Victoria, she extremely helpful and full of understanding. She was also very nice and polite. Thank you Victoria for all help today.

27. september 2023
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Besvarelse fra Mortimer Clarke Solicitors

Hi Miss Sobieraj, thank you so much for review. I'm pleased we could help 😊

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