Terrible company
Terrible company, I ordered 2 of their special offers, first use of the Mop PRO 360° Spin Mop and Bucket Set, and the handle snapped, Cheap brittle plastic rubbish. So I emailed them for a return/refund. This is the reply... "Apologies. We do not accept returns for the used or faulty item due to hygiene reasons. Thank you". I replied requesting a refund.... " " Nothing! No reply, DO NOT BUY FROM THEM.
Little update, I emailed back for an update, this is the reply (I'm sure trading standards would disagree with this....
Mop PRO
19:03 (2 hours ago)
to me
Hi Lorraine,
Sorry there we do not accept faulty or used items for return or refunds. Thank you
Kind regards,
Customer Service Team
-Mop PRO








