Moore Barlow LLP Anmeldelser 126

I am very impressed by the poor service Moorbarlow provided during my purchasing a new developed flat in slough this year. The developer recommended Moorbarlow. I was thinking since developer knew them, and they had done a few cases for this new development, it must be easier and quicker to process the case. So I decided to use Moorebarlow , later it proves it is a very big mistake to choose this law firm to help with flat purchasing. The contract was signed by a conveyancer -- not a solicitor which is ok as long as they do their job. However during the whole process, it was a paralegal person to contact me and answering all the inquiries. They have done many purchasing cases for this new development, you would imagine they are familiar with all the procedure and documents - it is more like a copy-paste job. But no, they still sent the wrong documents to lenders without checking, when I challenged them, the conveyancer argued it was developer sending her the document without signature. The thing is I paid about 2000 pounds for Moorbarlow for checking and ensuring all the incoming and outgoing documents with correct information. After Moorbarlow sent out the documents to lender second time, i asked moorbarlow when we could get approval from lender. I was renting and about to come to end of contract, need know the finishing date and make some plan if the purchase cannot finish on time. Every time i asked Moorbarlow, they told me they were awaiting, no feedback from lender. Until i knew the lender already sent Moorbarlow approval 10 days ago from my broker-- yes seems like my broker knew the process better than Moorbarlow, this convenyancer still insisted they did not hear anything. Later the paralegal came back to me and said lender sent them fax 10 days ago. I told them I paid them full cost only because i wanted to finish the purchase ASAP , due to their delay, i had to rent somewhere temporarily without a moving out date. Till the last minute, Moorbarlow continued to demonstrate how unprofessional and poor service they provided -- this conveyancer sent me the invoice with wrong breakdown, and i had to check those breakdown with developer to make sure i pay the correct item-- they even CANNOT count the money correctly, what else do you expect they can do ?

After I moved in, I shared my experience with my neighbors, whoever used Moorbarlow had a bad experience with them .

In a nutshell, Moorbarlow provides unprofessional and poor service for property purchasing, even the property is new developed and ready to move in, no chain, Moorbarlow can still make you wait for a longer time to finish the deal.

p.s. I saw some positive reviews for Moorbarlow about divorcing case, maybe they are good at divorcing , but definitely not good for flat purchasing.

Edit; The Moore Barlow compliance team has responded to my review 2 years after the fact. They tell me to email their compliance team and make a complaint. However I tried to do this at the time and they refused to let me make the complaint. Please please avoid this company as now they are trying to mislead readers of trust pilot that they do respond.
The following is based on my experience and it is my genuine belief to urge all to avoid this company. This company took our case on and we thought this would lead to a swift resolution. Unfortunately this was not the case.

They forgot to file the forms of representation to the court for 6 months. They then contacted the court to say we have sent them for the court to reply that they definitely had not. They told me they had filed for a legal aid application and yet three weeks later they admitted they had left it on their desk.

They then kept making repeated mistakes in their communication with the other party which demonstrated that they weren't aware of the details of the case and, frankly didn't care. This led to us having to provide written client instructions in the hope that this would resolve the situation. Unfortunately they simply ignored these. Let me clarify - they didn't contact us with alternatives or explain they couldn't follow our wishes because it would be harmful etc. they simply just ignored them.

One Friday evening at 18.34 I received an email from the lead solicitor. This stated that they no longer dealt with Legal Aid and go and find another solicitor. On top of that, they then said they were on holiday for over 2 weeks effectively leaving us in the lurch.

If this wasnt bad enough, we found a new solicitor and they have ignored requests for the case file for nearly a month, whilst stating to us they have sent it.

The above is enough evidence for me to be absolutely sure that their representation has been of detriment to my case and to my anxiety over the case. If asked for my impression on their ability to deal with the case I would tell all to avoid this company as they simply aren't capable of dealing with even the simplest case.

The service we received from Moore Barlow (previously Moore Blatch) was absolutely terrible from start to finish. We believed that as our legal representatives for our first house purhcase they would help guide us through the process, but in fact their lack of knowledge particularly to do with the Help to Buy scheme was quite profound. This meant we had to do the research ourselves to double check everything and inform them of the scheme. 2 or 3 times they actually put our purchase in jeopardy, initially by telling us we weren't eligible for HtB due to the purchase price, something I had to inform them is a higher threshold in London. Secondly, they told us one more than one occasion that were weren't eligible to claim the Government Bonus 25% from our HtB ISAs in addition to using the HtB Equity scheme, which is incorrect, something which could have cost us around £4K in unreceived govt bonus. There were a number of other mistakes and quite frankly we found them to be rather abrupt. We were charged for things without being told so our legal fees ended up being really quite expensive to what we could have got but we went with them as they were recommended by the developer so we assumed we'd receive good service. The actual Solicitors or even Conveyancers at Moore Barlow never interact with you or handle your case so you are left with Legal Executives, or such, that clearly are not qualified and knowledgeable enough to do the job. Very frustrating dealing with them adding to the stress of moving house. I would avoid using this company in future

Great service and support.
They supported me during my divorce over 3 years. Great service, proactive, explained everything to me in simple language, responsive to comments and suggestions. And on a single occasion when something did not go as planned, fixed it immediately (for free) and apologised. I also felt supported emotionally, despite the team being very professional.... which was surprising to me. I felt protected, supported. I don't regret a sinple penny I spent on their service (and it was a significant amount for me over 3 years). Highly recommended!