I had an issue with a subscription I hadn’t remembered I had and reached out to customer support. Within just a few minutes, I had a full breakdown of my purchases, dates and explanations that answere... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Es hat mich stark gemacht....obwohl ich mir vorkam, als wär ich der letzte dreck! Ich durfte nicht denken! Müsste dabei zusehen, das alte Leute als Hasen benutzt werden auf einer Forschungsstation für... Se mere
Virksomheden har svaret
I am an extremely vulnerable human and had cancelled the plan. I emailed as I got charged and I got told basically tough. It’s within the 14 day distance selling cooling off period too, which is damn... Se mere
Virksomheden har svaret
Moon Grade has become a staple in my morning routine. The daily affirmations and tarot readings are surprisingly accurate and help me stay grounded throughout the day. I love how it breaks down comple... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Moongrade
Skrevet af virksomheden
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Kontaktoplysninger
4,0
God
686 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Never let go of hope.
This was a good experience for me emotionally uplifting. Professional and I am going to have to return because I feel lifted. It was of time for kindness and understanding.
5. marts 2026
Besvarelse fra Moongrade
Dear Betty Gill,
It is great to hear that you found the experience emotionally uplifting. We are actively working on improvements to maintain this standard. Please email help@moongrade.app with your account email and order number if you have any further questions.
Sincerely,
Moongrade Team
The discount made it all worth it!
The discount made it all worth it!! I got everything at 88% off! Can't wait to dive in!
4. marts 2026
Besvarelse fra Moongrade
Dear protectmypeace,
We're thrilled you enjoyed the 88% discount! We are constantly working on improvements to ensure the best experience. Please email help@moongrade.app with your account email and order number if you need assistance.
Sincerely,
Moongrade Team
Easy even for electronicly challenged…
Easy even for electronicly challenged individuals.
3. marts 2026
Besvarelse fra Moongrade
Dear gelmstedtv,
We're thrilled you found the process easy, even for the "electronically challenged"! We're actively working on improvements to keep things simple. Should you need further assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
The reader seems to know me and my…
The reader seems to know me and my situation very well
3. marts 2026
Besvarelse fra Moongrade
Dear Bing,
We are happy to hear the reader connected with your situation so accurately! We are constantly working on improvements to maintain this high standard. Please email help@moongrade.app with your account email and order number if you need any assistance.
Sincerely,
Moongrade Team
So far so good
So far so good. It’s been spot on. Only my second day however, I’m looking forward to the next day.
1. marts 2026
Besvarelse fra Moongrade
Dear lillarda,
We are thrilled to hear your experience has been spot on during your first couple of days! We are continuously working to improve our chargeback and legal assistance tools. Should you need anything, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
So far so good thank u
1. marts 2026
Besvarelse fra Moongrade
Dear alishadawncrawford,
We are thrilled to hear everything is going smoothly with Moongrade! We are actively working on improvements to keep providing great service. Should you need anything, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
It was easy to use
27. februar 2026
Besvarelse fra Moongrade
Dear smatthews,
We're thrilled you found exploring your birth chart and daily horoscopes so seamless! We hope the personalized readings continue to bring you clarity and guidance. Remember, we're always here at help@moongrade.app if you ever need anything on your cosmic journey.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear sonierwayne,
We’re thrilled you "loved it very much"! We are actively working on improvements to best assist with legal, injury, or chargeback needs. If you require further support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Heath,
We're thrilled that our astrological insights brought you the clarity you needed. Whether you're turning to daily horoscopes or tarot readings, we hope the guidance continues to support your journey. We're always at help@moongrade.app if you ever need anything!
Sincerely,
Moongrade Team
Stay away from this app
Stay away from this app. They have unethical practices and they will charge you and not offer any help.
My recommendation would be protect your wallet
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Claussius,
We are concerned by your feedback regarding our practices and the level of help received. We are actively working on improvements to better assist with legal and chargeback matters. Please email help@moongrade.app with your account email and order number so we can investigate.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Marta,
We're thrilled to hear our guidance was insightful. Our team is dedicated to improving how we assist with legal, injury, and chargeback claims. If you ever need further support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Jakki,
We’re thrilled you find the app excellent and fun! We are actively working on improvements to ensure a great experience. Please email help@moongrade.app with your account email and order number if you ever need assistance.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Dale Haggerty,
We're thrilled to hear that you found our service easy to understand! We are actively working on improvements to keep the experience seamless. If you ever have questions or need assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Too many offers I didn't want.
21. februar 2026
Besvarelse fra Moongrade
Dear sarinamccormick,
We appreciate your feedback regarding the volume of offers presented during your experience. We are actively working on improvements to streamline this. Please email help@moongrade.app with your account email and order number so we can look into your specific case.
Sincerely,
Moongrade Team
Love learning about my life
21. februar 2026
Besvarelse fra Moongrade
Dear Teresa,
We're thrilled to hear you're enjoying learning about your life with Moongrade! We are actively working on improvements to enhance your journey. If you ever have feedback, please contact help@moongrade.app. Kindly include your account email and order number so we can assist you.
Sincerely,
Moongrade Team
Very enjoyable chat
Very enjoyable chat. Insightful and helpful. I didn't feel very good mentally at first and within a short time my spirit was starting to lift gaining clarity and knowledge to keep moving forward
19. februar 2026
Besvarelse fra Moongrade
Dear Amanda,
It is wonderful to hear that you gained clarity and felt your spirit lift! We are actively working on improvements to keep providing helpful insights. Please email help@moongrade.app with your account email and order number if there is anything else we can do for you.
Sincerely,
Moongrade Team
Absolute scam
Absolute scam, they trick you. You can physically delete your account but they will still charge you. You can't even get back in to make subscription changes because your account is gone but the subscription still goes on. They claim it's in their terms and conditions that you must cancel the subscription by reaching out to customer service. Sounds like a shady trick to keep getting money out of people who have no account. Customer service would not refund or help in anyway and the bullshit about what they advertise, birth information telling you when you'll meet someone, no thats not true. Its horoscopes.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Denise Berry,
We understand your frustration regarding billing continuing after account deletion. We are actively working to make our cancellation process and terms clearer. Please email help@moongrade.app with your account email and order number so we can assist you further.
Sincerely,
Moongrade Team
Absolute scam
Absolute scam!
I signed up to a free trial with this app but did not use it so I went via PayPal to cancel my subscription before I was charged (4 months in advance), I emailed the address PayPal told me to in order to cancel, emailed them instantly and never got a response (September 25). Fast forward to January 26, I am charged just under £180 via PayPal, so I emailed the SAME email address to challenge this charge, to which they replied saying they would not give me a refund and directed me to their cancellation policy. My argument is, I emailed the address PayPal told me to, if that was the wrong email address to cancel my subscription, the team could of kindly directed me to the correct email address to ensure it was cancelled (baring in mind I did this 4 months in advance of being charged) yet they did not reply to my request knowing full well this is not the way to cancel. I have sent numerous emails to this team to which they just copy and paste replies. Complete scam. They should be ashamed of themselves.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear PAIGE,
We regret that your cancellation request sent via the PayPal contact did not receive a response. We are actively working on improving our communication channels to prevent confusion. Please email help@moongrade.app with your account email and order number so we can review your case immediately.
Sincerely,
Moongrade Team
Interesting to discover my unknowns.
19. februar 2026
Besvarelse fra Moongrade
Dear Kim,
It's great to hear you found value in discovering your unknowns. We are actively working on improvements to make our service even better. Please share any suggestions by emailing help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Appalling experience
Appalling experience, this app is useless, it just has basic horoscopes you can find in a magazine. I cancelled it straight away last month and this month I have been charged again, double price. When I send them an e-mail, they tell me I am not eligible for refund. Worst company ever.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Flo,
We are sorry to hear about the trouble with your cancellation and that the content felt basic. We are actively working on improvements to our features. Please email help@moongrade.app with your account email and order number so we can investigate your billing status and assist you further.
Sincerely,
Moongrade Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.