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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I'm gradually working my way through all the fragrances. It takes time because they last such a long time. I normally buy a box set and Saffron Suede and Violet Leather are the best so far, but entire... Se mere

Bedømt til 5 ud af 5 stjerner

Bought a diffuser in West Quay Southampton. Was served by Dan, he was not at all pushy and was purely interested in showing and telling me about the product, I was impressed with his extensive knowled... Se mere

Bedømt til 5 ud af 5 stjerner

This is one of my favorite perfume brands of all time! Gorgeous scents, classy design, and most of all, so unique. Whether it be an online purchase or an in person encounter, it is always seamless and... Se mere

Bedømt til 5 ud af 5 stjerner

Mood website was simple and easy to use. The fragrances do not disappoint, I've had 6 different and they are all fab. Pineapple musk is a personal favourite. One small bottle lasted a whole week on ho... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

619 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 52 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(619)

195 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I first subscribed to mood london a…

I first subscribed to mood london a couple of months ago. there fragrances are unique and long lasting.
I also seen a stall in cardiff where I purchased another 3 bottles.

I will be buying again
Thank you mood london.

3. november 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Over priced dupes

Over priced dupes. £60 for three 10ml perfumes, although they smell good, they are dupes. Not worth the money, will go to M&S & pay £10-15 for a good dupe.

13. december 2025
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed. We would like to clarify that our fragrances are not dupes of other brands. Each scent is an original composition, created exclusively for MOOD, using our own bespoke formulas and not designed to replicate any existing perfumes.

Our fragrances follow French-style perfumery traditions and are produced in a high-concentration extrait format, with pricing that reflects the craftsmanship, formulation, and quality of ingredients used.

We appreciate that fragrance is highly personal and understand that our approach may not be for everyone. Thank you again for sharing your thoughts.

Team Mood

Bedømt til 5 ud af 5 stjerner

Defused

Brought a home defuser & oils from the MK pop up store in the shopping centre .
Very smart looking product & the aroma of the oil ( only tried the one so far ) is amazing .

2. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service and fragrances

I went into the Birmingham Bullring and spoke to a young man at the Mood London counter. He gave great recommendations and let me smell multiple scents before i settled on the 3 that i bought in the set. White Oud, Raspberry Oud and Rhubarb and Cognac. All smell great.

9. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The range of Mood is amazing

The range of Mood is amazing, the different oud, fragrance you get and oils is amazing. The smell is so different and lasts longer than anything else i have had. I experienced this in Milton Keynes about September time (2025) the people working there we're friendly and very helpful.

20. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What’s not to love

What’s not to love? Ok, it’s probably more expensive than your average designer fragrance but let’s face it, mood isn’t average! It’s insane! I use my husband’s, my husband uses mine and when you’ve sprayed, it last agesssss, I’m taking open up your wardrobe when you’ve sprayed it, hung your blazer in there weeks’ ago and you can still smell it ages! It’s an investment dahlings! Blonde maracuja is the one 👌

1. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Stunning perfumes

The fragrances are absolutely amazing. Love them all. Highly recommend for gifts for daily use, any occasions. Lasts long and smells superb. Keep up the good work guys.

1. november 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I will never ever buy from them again…

I will never ever buy from them again .. 👎I’ve been a regular costumer and have bought a lot of perfumes from them last one I bought which was a 100ml 150£ the top of the perfume after every spray was leaking took pictures and videos the same day I received it I sent them to them many times they never reply back !! Avoid them go and buy some proper ones from serious perfume makers

27. december 2025
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate you bringing this to our attention, especially as a valued returning customer.

At Mood London, we take great pride in the quality of our fragrances and the service we provide, and it’s important to us that every customer feels supported. We would very much welcome the opportunity to review this issue and ensure it is resolved appropriately for you.

Please do reach out to us directly at customerservice@moodlondon.co.uk, where our dedicated customer care team will be pleased to assist further.

Team Mood

Bedømt til 5 ud af 5 stjerner

I recently bought the gift set for my…

I recently bought the gift set for my parents and Tracy wokring at the Mood London booth in Edinburgh at the st james quarter was so helpful and kind. All the memebers working on the 24/12/2025 were so friendly and approchable. I will be back.

24. december 2025
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you so much for taking the time to share your lovely review.

We’re delighted to hear that Tracy and the team at our St James Quarter store in Edinburgh made your experience such a positive one, especially during the busy Christmas period. Providing warm, attentive service is something we take great pride in, and it’s wonderful to know the team looked after you so well.

We truly appreciate your kind words and look forward to welcoming you back to Mood London again soon.

Team Mood

Bedømt til 5 ud af 5 stjerner

Purchased the Toffee Leather in 150ml…

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it better. Their fragrance's last all day and are beautifully balanced when you layer them up.
I was served by Abbas from the Cardiff team whose energy is always so warm and bubbly. Cardiff team overall are always welcoming and attentive. Highly recommend to everyone

17. december 2025
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you very much for taking the time to share such kind feedback.

We’re truly delighted to hear how much you’re enjoying Toffee Leather, and it means a great deal to us to know that our fragrances and oils continue to meet your expectations in both quality and performance. Your comments on longevity and layering are especially appreciated, as this is a key part of the Mood London experience.

We’re also pleased to hear your lovely words about Abbas and the Cardiff team. We’ll be sure to pass this on, as recognising our team members for their warmth and attentiveness is incredibly important to us.

Thank you again for your recommendation and continued support. We look forward to welcoming you back to Mood London very soon.

Team Mood

Bedømt til 5 ud af 5 stjerner

Bianca the Professional

I’d like to start off by saying how amazing the staff are at Mood Brent Cross were, but Bianca in particular.

She is an absolute professional, very knowledgeable and has nothing short of excellent customer service.

She assisted me with fragrances that not only suited me but complimented me as an individual.

I’d highly recommend you visit her and I’m sure you won’t be disappointed.

21. december 2025
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear such wonderful feedback about the team at our Brent Cross store, and especially about Bianca. She truly embodies the level of professionalism, knowledge, and attentive service we strive to deliver, and it’s lovely to know she was able to guide you towards fragrances that felt personal and perfectly suited to you.

Your kind recommendation is greatly appreciated, and we’ll be sure to share your feedback with Bianca and the team. We’re pleased to know your visit left such a lasting impression.

Team Mood

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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