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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I'm gradually working my way through all the fragrances. It takes time because they last such a long time. I normally buy a box set and Saffron Suede and Violet Leather are the best so far, but entire... Se mere

Bedømt til 5 ud af 5 stjerner

Bought a diffuser in West Quay Southampton. Was served by Dan, he was not at all pushy and was purely interested in showing and telling me about the product, I was impressed with his extensive knowled... Se mere

Bedømt til 5 ud af 5 stjerner

This is one of my favorite perfume brands of all time! Gorgeous scents, classy design, and most of all, so unique. Whether it be an online purchase or an in person encounter, it is always seamless and... Se mere

Bedømt til 5 ud af 5 stjerner

Mood website was simple and easy to use. The fragrances do not disappoint, I've had 6 different and they are all fab. Pineapple musk is a personal favourite. One small bottle lasted a whole week on ho... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

619 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 52 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(619)

195 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Delivery was a complete mess

Delivery was a complete mess. My order was late, tracking didn’t make sense, and customer service gave no real answers. For a company that says delivery should take a few days, this was far from it. Wouldn’t order again.

20. marts 2026
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

Please could you email us at customerservice@moodlondon.co.uk with your name and order number so we can review your delivery in detail. The tracking updates are automated by our couriers, however we will look into this further for you.

Our standard delivery timeframe is 3–5 working days, so if your order took longer than this, please include as much information as possible in your email so we can look into this.

Team Mood

Bedømt til 1 ud af 5 stjerner

Over priced- lying company.

Over priced. Got the salesman to spray my arm with one of his 10 best sellers lol. Went into Zara for 15 minutes came out…. No smell on my arm at all. However on my right arm was fugazzi angel dust from an hour before still throwing me massive projection and longevity. They’ll say it’s your skin but even cheap dupes last 15 minutes. Zero longevity with an outrageous price point. Salesman had also never heard of some big big brand perfumes which is a total worry. Think you need to price down, even sunnamusk win over this. Glad I didn’t buy £150 bottle of water.

I’d like to add- the reply from mood states I have previous rated fugazzi badly. I have never poorly rated fugazzi- ever. So for the complete lies I also do not rate MOOD at all. I know how to apply perfume, thankyou though for the invalid input and total BS.

21. marts 2026
Uopfordret anmeldelse
mood.london-logo

Besvarelse fra mood.london

Thank you for your feedback.

We’re sorry your in-store experience fell short.

Our fragrances use a 40% extrait de parfum concentration. This is designed for strong performance and longevity. Many customers report all-day projection, especially on clothing.

Performance can vary based on:

* Skin chemistry
* Environment
* Products applied beforehand

Testing scents at different times or layering products can affect results.

Our team focuses on our own collection and French perfumery structure. The goal is to deliver a distinct in-house range, not replicate other brands.

You also mentioned another brand which you’ve also previously rated poorly. This suggests your concerns may extend beyond a single fragrance house. Comparisons may not always be like-for-like.

Our pricing reflects:

* High concentration
* Ingredient quality
* Craftsmanship

If you return, we can help you explore alternatives and show application methods that better match your expectations.

Bedømt til 5 ud af 5 stjerner

Greatest customer service!

I walked past the Manchester store in arndale and I was served by Haiat and honestly she had great customer service, offered me perfumes according to my preferences and also showed me new ones she thought I might like and i did end up liking them and getting one of her recommendations! She was amazing and I will be back for the 6 piece set for sure!

19. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good range of potent fragrances expertly sold by Seb.

Travelled to West Quay (Soton) for a days shopping. There are several 'stalls' in the main concourse including different fragrance/perfume ones. I had actually gone there with the intention of buying from a different company but could not find the actual scent I wanted and my nose was oversaturated with different fragrances despite numerous coffee bean inhalations!! I was also put off by some hard sell tactics.

Further up was the mood.london stall & I was persuaded to further abuse my sense of smell. The fragrances were certainly more potent and I spent a considerable amount of time trying to limit the amount that I liked. No hard sell, just an extremely knowledgeable and very likeable & professional lad, Seb (only 17 yrs old) who was only too willing to advise and assist.
I was going to 'mix & match' and buy the set of 3 atomisers but saw the larger set of 3 + 3 oils by the till- more choices and more decisions to make!!
In summary, a good range of fragrances that seem potent and should last the day. Seb's attitude, genuine charm and excellent relaxed salesman extracted an even larger than planned outgoing from my bank!

16. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I recently purchased a few perfume oils…

I recently purchased a few perfume oils from your Milton Keynes City Centre store, and I just wanted to say how impressed I am with both the fragrances and the overall experience.

I bought White Oud, Rhubarb & Cognac, and Raspberry Oud, and I must say the quality of the oils is truly exceptional. Each scent has its own beautiful character, but what amazed me the most was how well they blend together. I experimented by layering the three fragrances, and the result was absolutely stunning, rich, smooth, and incredibly unique.

The White Oud adds a deep, elegant warmth, the Rhubarb & Cognac brings a bold and slightly sweet sophistication, and the Raspberry Oud gives a fresh fruity touch that ties everything together perfectly. The combination creates a scent that feels luxurious, distinctive, and long-lasting throughout the day.

It’s rare to find fragrances that not only smell amazing individually but also complement each other so beautifully when layered. I’ve already received several compliments since wearing them.

Thank you for offering such high-quality perfume oils and for the great service in your Milton Keynes store. I’ll definitely be coming back to explore more of your collection.

Warm regards,

Temitope Ettu.

7. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great projection!

I loved the range and how it projected. I already own a few and I can whole heartedly say this is one of my favourite brands. I can definitely see this brand grow and loved by so many more people.

7. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service

There was an issue with the condition of the items I ordered. They responded very quickly and made it right by sending a new gift box and a sample perfume oil. Tops for customer service.

3. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The oud perfumes I ordered smell…

The oud perfumes I ordered smell incredible. Each spray lasts for a day or two and it’s very high quality. It reminds me of the ones that I bought from Dubai. Don’t hesitate to buy them they genuinely smell amazing and are strong and long lasting 🖤

21. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The experience was amazing and…

The experience was amazing and excellent. Your staff at Mood London are always welcoming and energetic.
I will definitely recommend this business to everyone who is interested in investing in new perfumes.

24. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class service.

First class service.
I was walking past at Battersea Power Station today and was stopped by Sara. I hadn't any intention of buying fragrance and if I'm honest hadn't heard of Mood London. Sara persuaded me to try some of their scents and I agreed. I am a fan of high end fragrance now, so I was sceptical. I have never bought fragrance from a stand alone unit before. Sara questioned, listened and duly advised in such a professional and caring manner. I ended up loving and buying myself Raspberry Oud, it's really up there due to it's uniqueness and presence. So glad I met Sara today and she stopped me. I'll be sampling other Mood London fragrances in the near future.

3. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

One of the best all time fragrances…

One of the best all time fragrances always on my perfume stand …. I discovered Mood whilst shopping in Birmingham, always long lasting and smell divine ….. I am always stopped and asked what I am wearing, no matter which one I am wearing!

Great online service as well ….. would always recommend. ❤️❤️

1. marts 2026
Uopfordret anmeldelse

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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