Montu UK Pharmacy Anmeldelser 254

I’ve experienced repeated delivery failures with Montu, and more concerningly, a lack of ownership and follow-up when things go wrong.

In short, my medication delivery has failed three times, I’ve had to spend hours chasing Royal Mail myself on multiple occasions just to retrieve parcels, and after escalation, Montu have still not provided a clear response or solution, even weeks later while my next prescription is now due.

The first issue involved a compromised delivery at my building, which led me to switch to Post Office collection as a safer option. However, the next two deliveries using this method both failed due to the same Royal Mail routing issue, despite me being told after the first incident that the problem had been investigated and resolved.

On both of those occasions, I had to spend hours across multiple days on the phone chasing Royal Mail and escalating the issue myself. This is not something a patient should have to do to access essential medication.

After the second failure, I raised this with Montu in detail. My emails were initially not received due to an internal issue on their side, which I only discovered after further chasing. Once located, I was told the matter had been escalated and would be reviewed.

It has now been nearly two weeks since that escalation, and I have received no meaningful update, no findings, and no clear plan to prevent this from happening again, despite the fact that I am now due to place my next prescription.

At this point, I have very little confidence in the reliability of their delivery process or in their ability to resolve issues once they occur.
To be fair, the products themselves are good, but the logistics and aftercare have been poor in my experience. If your situation requires dependable delivery or involves specific constraints, such as not being able to accept parcels via building reception, I would strongly advise clarifying the delivery setup in advance or considering alternatives.

More broadly, what concerns me is the lack of ownership once problems arise. For a service dealing with essential medication, there should be a much stronger duty of care to ensure patients receive their treatment reliably and without repeated disruption. That level of care has not been reflected in my experience.

Monty have been fantastic, they make sure that you have your prescription in plenty of time so there are no gaps in your treatment. There’s a great choice with some at an amazing price. My pain is so much more bearable now and my mental health has improved too. I’m not as tense or stressed Andy sleep is better than it’s been in 5 years. Thank you Montu! You’ve changed my life. So grateful!

DO NOT CONTACT MONTU, The chats and emails you are getting from them are AI chatbots, from the company website straight to emails all Artifical no real huamn involved. instead use alternaleaf real 100% human replies at least.

I’ve been lied to by multiple agents promising me my medication would be delivered today (08/03) but after no medication turned up I was told the pharmacy didn’t send it to Royal Mail.
They tried to blame Royal Mail and said you’ll get it tomorrow. That’s that.
Terrible service
I ordered and paid on the (04/03).

Terrible!!

They charge you for your 2nd post every time i heve used them and compained for months most others are free try curereaf

Recent got a prescription, ordered on 31/03/26.

Nothing has happened to the order and now will be at least 8 days till anything.

Great….

I have been with montu for just over a year now, at first it was fantastic but it seems to be slowly falling apart. I am Currently 6 days overdue on my repeat presciption and still nothing is happening. I have tried to contact the company via different services but it either doesn't work or achieves nothing. There seems to be no customer service at all, no real form of communication just false routes to spin you in circles and waste your time. Despite being 6 days over due i am being told i need to wait a further 3 weeks before i can order again! Which means montu are forcing me to skip an entire months worth of medication for no reason at all. The quality of products is going downhill rapidly yet the prices are going up! The lack of availability gets worse each month, items on your prescription get sold off or cancelled. I seriously think its time to move to another clinic.

Love the service. Both people that dealt with my prescription i cant say enough good things about. Ive been in a state of constant anxiety not sleeping hardly at all and Emily h and kacey have made sure I got my medication ASAP. Can't thank them both enough for their patience and support. Massive shout out to them and montu uk themselves. Highly recommended 👌

Absolutely made up with how well Emily h and kacey have dealt with my prescription. Their patience and customer service was impeccable. Tha k you so much in getting me my medication 🙏 bless

Its my first year of being a M.C. user.
I founf it easy to aply, most of the people are nice to talk to. I have had some timing problems from time to time. But having the 3 main turps info makes it easer to find what works for you. But id like a chek chart. So instead of picking the meds you pick the condsions, the turps profile pops up. Pick the 3 that work and ping these are the ones you need. Pick and pay.

What a joke, just gone to order my prescription and 2 items have increased by £20 each !! And the other 2 items have sold out even though they were selected for my prescription so now I only have oil, No Flower what so ever!!!! What a joke, everything affordable is either ( no more requests ) or ( sold out )
Don’t waste your time, go elsewhere

Not fit for purpose, this company is a shady overpriced outfit, with little knowledge of cannabis. Faulty products bad quality constantly. Every problem turns into a bigger one as staff are clueless and don’t process things they say they will, have had to change of product every month as products aren’t available again. This is its pharmacy but a greedy profit hunting retail business. You get spoken to and treated like you are stupid and clueless. I have forgotten more than you guys will ever know about cannabis. Get your staff trained

I pay an amount similar to people's mortgage. I paid in time, the least I I expect is for my order to be delivered when expected. But apparently someone who isn't bothered to their job hasn't sent out my order. I have to go another day without meds all because there is no accountability. Seriously considering leaving this outfit for another more efficient one. Then they call me pretending they are doing me a favour by saying they are sending it out today,

They wanna be treated like doctors and pharmacy’s dispensing real medication but they act like the worlds worst drug dealers. You get better service from any black market dealer I’ve ever dealt with. All of their stock is dry over priced and most of the time ineffective and they’re so pushy in selling you more cannabis I’m thinking about returning to the black market coz this is a joke.

Amelia H was very helpful and was fast to sort out my issues

Terrible customer service. Delaying deliveries, not communicating, and not responding to emails and complaints. Waste of time and money. Shit company, run by kids.

An amazing company
So much information and help with my condition
Such a weight off my shoulders

If you’re looking for a reliable pharmacy, this is NOT IT! They keep you guessing as to when they decide to send you your medication. I’ve been pleading with them for the last 4 days to get my prescription ready for payment as it is overdue and I have run out. I’ve explained I’m in a lot of pain but they don’t seem to care. Customer service is rubbish. They just keep saying it should be done today but then nothing. Terrible service and just adds to your anxiety. Worth paying extra money to a different company just to ensure you get the service you deserve

Moved from a competitor happy I did delivery is super fast and customer service is adequate the choices of products is ample and no quality issues overall very very recommended