Monsoon Accessorize Ltd Anmeldelser 

Ordered during the sale, had my confirmation email of my order with one item not available. Ok, disappointing but ok.
My other items were dispatched and duly arrived with one item missing .
Eventually got through to customer service, pleasant enough lady and she said warehouse said it was in the package, had the package been damaged- No, I had a screenshot as proof as the other items were Childrens T-shirts etc ( flat clothing ) and the item that did not arrive was the glitter bunny bag so it wouldn’t arrive as a flat package as it had. She didn’t require to see the
Screenshot and happily said I would get a refund, but I could not be sent another bag I would have to go through the procedure of reordering, which she told me to do.
Went straight onto the site and they are now out of stock! I presume she could see this.
It was for a little girls birthday present.
Expected better some how from a high profile company,
Would love to know what happened to that bag.
If I so desperately want Monsoon goods again will probably stick to John Lewis who stock a range of their clothes.

I used to love Monsoon, the store near me was lovely.but sadly it closed a few years ago, so my only option now is to buy online. I assumed the service would be comparable, especially given the prices (it's not exactly a cheap store) but...no.
I ordered 2 dresses in the sale and when they never arrived I contacted Monsoon via WhatsApp. A nameless person replied saying the courier had tried to deliver 3 times to me and so the parcel was returned. On checking the tracking I could see that this was not true, the courier had seemingly marked the parcel as 'customer refused' without it having ever left my local depot. Obviously this isn't Monsoon's fault (although all companies who use Evri should reconsider if they want to keep customers) but when I replied to the nameless WhatsApp person with the tracking and asked if the parcel could be resent on that basis, they didn't acknowledge it or offer any resolution but blunty said I would recieve a refund when they got the parcel back.
After several days I chased, again on WhatsApp, and a slightly more pleasant nameless person processed the refund for me.
I them went onto the site to reorder only to find the dress I really wanted was now sold out, so I sent up an email alert in case it came back into stock. This morning I got an email that it was available again so went on to order - only to find its now gone back up to full price despite the sale still being on. I again sent a message via WhatsApp to query and several hours later got a dismissive response stating the price is correct and to 'have a lovely day'.
No attempt to resolve issues for customers and treated as an inconvenience. If companies like Monsoon want to survive in the current climate surely they realise the importance of good customer service?! Seems not. I'll avoid in future.

As a customer in the Shrewsbury store today I had wonderful service I am very pleased with my purchase and the store manager Ruth was extremely friendly also the two members of staff who served me were attentive and very friendly as always .Five stars for you all! Miranda xx

Shocking company !!
I'm a vip customer but don't be drawn in you absolutely don't get treated this way

I had 2 free next day delivery vouchers to use but was unable to use them as monsoo make it so you can't use them .when i asked why. I was told we aren't offering this at the moment !! Even though my 2 voucher are still in date

I can't fault them for customer service response and resolution. I ordered 3 blouses which, although were excellent quality and beautifully made, we're several sizes too large. On returning to their chosen courier the parcel went missing and I was advised to wait 14 days, after which I re applied and they've issued a full refund.

Worked at the accessorize in Southampton West quay as a temp, it was terrible. Was constantly pushed to do most of the work while managers and permanent colleagues just chatted away at the tills. I saw another colleague get completely disrespected by Melody Ross (manager) she was so rude and fake to temps, everyone there dislikes her and tries to get on with it so they don't lose their jobs. I advise customers to shop elsewhere, this brand doesn't have good quality items either. Most of the stuff is flimsy and jewellery is often so highly priced for what it is.

If you are planning on working here be prepared, especially of melody I don't understand how someone can be so rude and disrespectful, I hope one day she realises treating workers with respect is not that hard and that she need to change because there is a reason people avoid her!

If I could I would give zero stars. 6weeks since I've returned the item I am still waiting for a refund. Sent multiple emails and called twice customer service- been informed my refund already been issued last week and I'll have my money back in up to 5 days... still no refund even tho 5 days passed! Absolute joke! Will be talking it further as I just simply want my money back for the item I've already returned!

I had my ear piercing on the 12th of January. The service I got was the worst ever. Person who's done it was so unhelpful and rude. She just didn't want me there. Didn't answer any of my qustions. Also, she had a very poor personal hygiene. I would never go back there or recommend it to anyone.

I have read the reviews on Trustpilot and was a bit apprehensive about ordering for the first time as there seen to be a lot of issue with returns. However my experience is totally positive. I did not keep any of the dresses as they just didn't suit me although the quality was very good. I received an email within a week of returning the items, confirming a full refund.

One of the worst customer experience I have ever had. The online customer service team is absolutely incompetent to provide basic customer service. Kerry one of the assistant called me by different name. Stephanie the customer service manager absolutely dismissed all my questions she kept closing the ticket my enquairy was logged under saying my enquairy had been settled. Customer service is non existing and absolutely ignorant approach with no care in the world. Neither of them were helpful, no empathy, no offering another solution, no warm or friendly tone - just cold carless automatic replies. They both either need hard core re-training what customer service is all about or both need to be let go. 3 weeks later and my enquairy still hasnt been settled and no communication whatsoever. I'm interested to know if Nick Stowe bothers to read any of these feedback and reach out to get better understanding what is going on behind the close door in customer service team.

Dress was ordered and next day delivery was paid for, it didn't arrive on time so I returned.

Two weeks later still no sign of a refund.

Order 92429966

I need to see a refund by the end of the week or you will be summonsed to court, your choice.

So today on the 31st of August I received a refund of £5.95 and not the £69.00 owed.

Monsoon the clock is running down until I issue precedings.

Terrible Customer Service, do not dare ask for a bigger bag at the checkout and upset the assistant, would definitely not shop again in the Store on Buchanan Street Glasgow. “Get your act together Customers Do Matter”

Bought some shoes online that were priced at £45 plus delivery. When they arrived, the label on the bottom of the shoe and the label attached to the shoes had a marked down price of £13.90. I emailed Monsoon to explain this with photos of the sale tickets and asked for this to be rectified. I got a reply saying there was nothing they could do. I was very suprised and disgusted that you could pay over £30 more for a product online and that the retailer would do nothing about it!

I bought a dress in the Oxford Street store for £26 without a tag on it. The shop assistant processed it at the till by putting in the code from the stitched in label and I paid with my credit card. I tried it on at home and it didn’t fit so I went into the St Paul’s store to return it. I had the receipt by the way. The store manager at St Paul’s (Vicky) refused to process the refund because it didn’t have a tag on it. I said to her that I bought it without a tag, at which she raised her voice saying ‘DON’T BE AGGRESSIVE’. She refused to process the refund and said that I need to go back into the Oxford Street store so they can check the CCTV. When I said that seems unreasonable she continued to call me aggressive whilst pointing her finger at me. When I said that the customer service was appalling, especially since it was her that was pointing her finger at me, she said she knows what’s she’s been doing as she’s been in retail for 19 years. She also asked her assistants to refuse to respond to me when I questioned why they would need to check CCTV for me to get a refund.

I just cannot believe how atrocious the customer service is. Just completely shocking. I’ve been a loyal customer for years and can honestly say the experience with Vicky has put me off ever buying from Accessorize again.

Ordered item that came faulty missing one crystal. I don’t understand how this passed quality check in the first place. Sent back for a full refund. No acknowledgment email or refund actioned. I’m absolutely appalled. I will take the matter with credit card company.

I purchased an order for £32.55 in October and the payment came out fine. On 5th August 2021 the same payment was taken again £32.55, I haven't even been to Accessorize and on the date of transaction it says October 2020. I am baffled by this, don't have the order number/online receipt anymore as over 6 months ago. Luckily I noticed this but could have quite easily not have, very odd and wonder how many other accounts they've charged like this.

Worst ever customer service … I returned an item and never received the refund … and customer service team are not doing anything about it eve after providing them with the proof of return via Royal Mail tracking !!

I would have given 0 stars or even minus !!!

THEIVES! CROOKS. I've gone to the store several times and spent fortunes on stuff there. This has got to be at least the 4th time the sales assistants forgot to pack items they charged me for. Its really not that difficult. Im sick of coming home & unwrapping the paper to find items missing, but surprise surprise, they never forget to charge me! I wish their work ethics & skills/service matched their confidence. The latest item was a £25 rose-gold plated necklace, which i was really exited to give my mum, only to find it missing from the bag but on the receipt. When you go back to the store, they completely deny it. Customer service is no better. Instead of addressing the problem & finding a way to resolve it.... All they care about is mitigating themselves from liability...no accountability whatsoever. Getting things right for them is RARE. a pleasant experience with them is RARE!! they've robbed me of tens of pounds, I'll never be shopping there again enough is enough!

Every single time I return goods there is a long delay for the refund and every single time they refund too little! I am tired of contacting their customer services department. Why can’t they do it properly first time like other companies do?

Broderie sleeve jumper in linen blend blue (still on their website)…..
My fiancé bought me an expensive short sleeved summer jumper/top with embroidered sleeves for £49 as a treat. One wear and one wash (exactly as per the instructions) later the top shrunk to the size of a peanut. Even my mum who is 4ft8 couldn’t wear it. They asked me to review my purchase which I did twice but each time they did not publish it and still there’s only a positive review on the site against this top. It’s wrong to ask for honest reviews and not publish them because the customer writes something they don’t want to hear. And as for a refund, we’ll I’m obviously not going to get that! I thought Monsoon were better than that.